Hi Reza,

I have written a little open source Windows application that sits in the system 
tray and notifies you when a new ticket arrives or when someone reopens one of 
your closed tickets.

It is communicating with RT through the REST APIs.

You can find it here, if you're curious:


It still has a couple bugs, but we're all using it here in production.


Il mercoledì 26 ottobre 2016 alle 03:17:05 CEST, Reza ha scritto:

Greetings Community:

Past 3:00 AM EST here in Toronto and this learning exercise is just too darn 

I've already been digging deep inside the API documentations of RT, to be more 
specific the REST API.

The contributors and developers of RT are simply pure ingenious.  The REST API 
is allowing any Joe like me to come up with a beautifully designed web 
interface and communicate with RT to do almost anything (if not all).  I've 
already started writing code to integrate with bash scripts, php, simple CURL, 
etc., as the initial input by web-form, or telephone touch pad.  I'm only 
beginning to imagine the potential of a phone system integration of a call 
centre into RT.

Most of us here are systems admins, system analysts and coders.  Just 
curious...  how many of you folks here in this community have actually written 
your own apps to integrate with RT via the REST API?


[Superbly pumped to learn more.  Cheers!]

RT 4.4 and RTIR training sessions, and a new workshop day! 
* Boston - October 24-26
* Los Angeles - Q1 2017

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