Thank you, it works like a charm. May I have another question? Is it possible to modify SelfService to user see tickets where is "CC" but not requestor? I've read
https://rt-wiki.bestpractical.com/wiki/OnCreateSetDeptHeadCc But it seems that patch on bottom of page is for some older version of RT, i am using latest. Thank you. TS -----Original Message----- From: Matt Zagrabelny [mailto:mzagr...@d.umn.edu] Sent: Friday, November 4, 2016 2:46 PM To: Stehlík Tomáš <steh...@oaza-net.cz> Cc: rt-users <rt-users@lists.bestpractical.com> Subject: Re: [rt-users] modifying SelfService Heya, On Fri, Nov 4, 2016 at 8:10 AM, Stehlík Tomáš <steh...@oaza-net.cz> wrote: > Hello, > > > > I have one stupid question – I am trying modify SelfService portal but > i am facing that changes into html files are not affecting on the pages. > > > > For example, modifying > > > > /opt/rt4/share/html/SelfService/Elements/MyRequests > > > > I tried to change > > > > my $Query = "( Watcher.id = $id )"; > > > > to > > > > my $Query = "( Watcher.id = 2 )"; > > > > (to just see what happens) > > > > And it’s still same (it shows me only my tickets). Even when I change You probably need to clear your mason cache: sudo find /opt/rt4/var/mason_data/obj -mindepth 1 -delete sudo service apache2 restart -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
