On Mon, Nov 07, 2016 at 08:57:32AM -0500, Alex Hall wrote: > Hello list, > Some users at work are wondering if they can search ticket contents? > There's no way in the search builder, but I know I can plug any SQL I want > to into the advanced search. Even if I knew the SQL to use, though, that's > only a saved search for that string. Could I somehow offer users a way to > search for a string they enter when they're ready to search? I don't want > to expose the actual SQL query, as there's too much chance of a misplaced > punctuation mark or mistyped character causing errors. Thanks. > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com
Hi Alex, In advanced search, you select 'Content' and the the items to search for. Does that not work for you? Regards, Ken --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
