On Nov 8, 2016, at 10:39 AM, Alex Hall 
<ah...@autodist.com<mailto:ah...@autodist.com>> wrote:

Hi all,
Users are complaining that they can't drag/drop files to attach them to 
tickets. I can't see the screen, so don't use a mouse, so can't test this 
first-hand. Are there browsers or other variables that are known to stop this 
functionality, or did I disable something I shouldn't have? Thanks.

I can say that I've never dragged and dropped a file onto a ticket to attach 
it.  It sounds like users might just be used to sites like imgur and the like 
who let you do this because they have scripts that make it possible and they 
expect it to be possible for RT.  They'll have to click the "Choose File" 
button while updating a ticket and actually choose the file.

With that said - On Sarfari for macOS you can drag a file to the "Choose File" 
button and it lights up while you do it but I don't know if that works on 
Windows and I don't know if it's the same in all browsers.

Landon Stewart
Lead Analyst - Abuse and Security Management
📧 lstew...@internap.com<mailto:lstew...@internap.com>
🌍 www.internap.com<http://www.internap.com>

RT 4.4 and RTIR training sessions, and a new workshop day! 
* Los Angeles - January 9-11 2017

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