Thanks for the clarification. After talking with more users, it looks like some hadn't tried it since the 4.4.1 update but still assumed it was broken, while others were dropping into the message field and not the drop target. Still others were dragging images from websites, and thinking RT wasn't working when the images failed to copy over. I think this one is resolved, and sorry for the false alarm.
On Tue, Nov 8, 2016 at 4:10 PM, Shawn M Moore <sh...@bestpractical.com> wrote: > Hi Landon, Alex, > > On Nov 8, 2016, at 14:51, Landon Stewart <lstew...@internap.com> wrote: > On Nov 8, 2016, at 10:39 AM, Alex Hall <ah...@autodist.com> wrote: > > > Hi all, > Users are complaining that they can't drag/drop files to attach them to > tickets. I can't see the screen, so don't use a mouse, so can't test this > first-hand. Are there browsers or other variables that are known to stop > this functionality, or did I disable something I shouldn't have? Thanks. > > > I can say that I've never dragged and dropped a file onto a ticket to > attach it. It sounds like users might just be used to sites like imgur and > the like who let you do this because they have scripts that make it > possible and they expect it to be possible for RT. They'll have to click > the "Choose File" button while updating a ticket and actually choose the > file. > > > In RT 4.4, we did add support for dragging and dropping attachments onto > tickets. We have a quick demo of this feature in action at > https://www.youtube.com/watch?v=aBwYK1a8W7U#t=1m23s and described on our > blog at https://bestpractical.com/blog/2015/12/whats-new-in-44- > improved-attachment-handling > > Unfortunately, Alex, it's not clear to me why it would be broken for your > users. If you can provide any more information about what your users are > experiencing as well as which browsers they're trying it in, we may be able > to pinpoint a cause. > > Best, > Shawn > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
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