Thanks for the clarification. After talking with more users, it looks like
some hadn't tried it since the 4.4.1 update but still assumed it was
broken, while others were dropping into the message field and not the drop
target. Still others were dragging images from websites, and thinking RT
wasn't working when the images failed to copy over. I think this one is
resolved, and sorry for the false alarm.

On Tue, Nov 8, 2016 at 4:10 PM, Shawn M Moore <>

> Hi Landon, Alex,
> On Nov 8, 2016, at 14:51, Landon Stewart <> wrote:
> On Nov 8, 2016, at 10:39 AM, Alex Hall <> wrote:
> Hi all,
> Users are complaining that they can't drag/drop files to attach them to
> tickets. I can't see the screen, so don't use a mouse, so can't test this
> first-hand. Are there browsers or other variables that are known to stop
> this functionality, or did I disable something I shouldn't have? Thanks.
> I can say that I've never dragged and dropped a file onto a ticket to
> attach it.  It sounds like users might just be used to sites like imgur and
> the like who let you do this because they have scripts that make it
> possible and they expect it to be possible for RT.  They'll have to click
> the "Choose File" button while updating a ticket and actually choose the
> file.
> In RT 4.4, we did add support for dragging and dropping attachments onto
> tickets. We have a quick demo of this feature in action at
> and described on our
> blog at
> improved-attachment-handling
> Unfortunately, Alex, it's not clear to me why it would be broken for your
> users. If you can provide any more information about what your users are
> experiencing as well as which browsers they're trying it in, we may be able
> to pinpoint a cause.
> Best,
> Shawn

Alex Hall
Automatic Distributors, IT department
RT 4.4 and RTIR training sessions, and a new workshop day!
* Los Angeles - January 9-11 2017

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