Hi Landon, Alex,
> On Nov 8, 2016, at 14:51, Landon Stewart <lstew...@internap.com> wrote:
> On Nov 8, 2016, at 10:39 AM, Alex Hall <ah...@autodist.com
> <mailto:ah...@autodist.com>> wrote:
>>
>> Hi all,
>> Users are complaining that they can't drag/drop files to attach them to
>> tickets. I can't see the screen, so don't use a mouse, so can't test this
>> first-hand. Are there browsers or other variables that are known to stop
>> this functionality, or did I disable something I shouldn't have? Thanks.
>
> I can say that I've never dragged and dropped a file onto a ticket to attach
> it. It sounds like users might just be used to sites like imgur and the like
> who let you do this because they have scripts that make it possible and they
> expect it to be possible for RT. They'll have to click the "Choose File"
> button while updating a ticket and actually choose the file.
In RT 4.4, we did add support for dragging and dropping attachments onto
tickets. We have a quick demo of this feature in action at
https://www.youtube.com/watch?v=aBwYK1a8W7U#t=1m23s
<https://www.youtube.com/watch?v=aBwYK1a8W7U#t=1m23s> and described on our blog
at
https://bestpractical.com/blog/2015/12/whats-new-in-44-improved-attachment-handling
<https://bestpractical.com/blog/2015/12/whats-new-in-44-improved-attachment-handling>
Unfortunately, Alex, it's not clear to me why it would be broken for your
users. If you can provide any more information about what your users are
experiencing as well as which browsers they're trying it in, we may be able to
pinpoint a cause.
Best,
Shawn
---------
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - January 9-11 2017
