Hi Alex, On Mon, Nov 14, 2016 at 10:37 AM, Alex Hall <ah...@autodist.com> wrote: > Hello again all, > I just discovered I have a more serious problem than full-text indexing not > working. I'm getting an error when anyone tries to make a ticket, and the > ticket is never created. Here's the message: > > Nov 14 11:31:03 server24 RT:  DBD::mysql::st execute failed: Incorrect > integer value: 'ARRAY(0x18325928)' for column 'Priority' at row 1 at > /usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 586. > > I have the PriorityAsString extension installed, but that's been working > perfectly for weeks. I've also modified some files so that the user can > select a priority on the main ticket creation page instead of going to the > details view, but that's also been working smoothly. The only major change > is the MySQL 5.5 upgrade to 5.7, but why that would be the cause, given the > error message, I'm not sure. If RT were trying to insert a string like that > before, it should have never worked. Is there anything I can do to fix this? > I'd rather not revert to 5.5, because I still want that full-text indexing > at some point and would rather fix this problem so I can keep trying to do > that. Thanks!
Some thoughts... What do your PriorityAsString configs look like? Try disabling PriorityAsString. I know it doesn't help where you're at right now, but are you testing your changes in a test environment before making these changes in production? -m --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017