On Mon, Nov 28, 2016 at 11:41 AM, Kenneth Marshall <k...@rice.edu> wrote:
> On Mon, Nov 28, 2016 at 11:32:36AM -0500, Alex Hall wrote: > > Thanks, I didn't know that would happen. I did that to suppress the > email notification; we want users notified if their tickets change owners, > but only if that change is NOT from "nobody" to themselves. > > > > I just updated the script to record the transaction. It worked, because > I got the email I wanted suppressed, and the owner still changed. Oddly, > "nobody" is still the owner when I search for my ticket, though. Should I > flush a cache or something? Mason cache wouldn't have anything to do with > this, would it? > > Hi Alex, > > Well, that is not what I would have expected to happen. I do not know > enough > about the DB queries that are being run to generate the search results. > Probably, > my next step would be to look at the actual query and see where the > incorrect > results are being produced. I am not much help because we use PostgreSQL as > the DB and not MySQL. Sorry, I cannot be of more assistance. > How do I view the actual query being used? Is there a way to get RT to store it, or some other trick? Thanks. > > Regards, > Ken > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com
