Hi Alex, You do not record your transaction in your scrip. That means that the system does not know that a change has been made and to invalidate the caches. You will either need to record it or live with the result.
Regards, Ken On Mon, Nov 28, 2016 at 11:12:00AM -0500, Alex Hall wrote: > >> my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => > >> $Actor, RecordTransaction => 0); This should be 1, not 0 to record the transaction and that should flush the cached info. --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017