Hi, It is easier to just use the Shredder to delete the transaction from the system.
Regards, Ken On Mon, Nov 28, 2016 at 02:32:17PM +0000, Kriegers Horst wrote: > Hello, > > We have users they have mentioned confidential information in RT. > Now I need just to anonymize these information in the Ticket History. > > I’ve identified the transaction Id and now I how can I decode et re-encode > the Content value located in the Attributes table > > Example : > > ConfidentialData --> xxxxxxxxxx > > > > > Our config : > > - RT 4.2.12 > > - MySQL > > > > Thanks in advance for your help. > Horst > > > ________________________________ > Note Importante: Le contenu de ce courriel est uniquement réservé à la > personne ou l'organisme à qui il est destiné. Si vous n'êtes pas le > destinataire prévu, veuillez nous en informer au plus vite et détruire le > présent courriel. Dans ce cas, il ne vous est pas permis de copier ce > courriel, de le distribuer ou de l'utiliser de quelque manière que ce soit. > > ________________________________ > Important Notice: The content of this e-mail is intended only and solely for > the use of the named recipient or organization. If you are not the named > recipient, please inform us immediately and delete the present e-mail. In > this case, you are not allowed to copy, distribute or use this e-mail in any > way. > > ________________________________ > --------- > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Los Angeles - January 9-11 2017 --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017
