This is actually now happening on every email I try to send to a ticket. I have customer complaints that I'm not responding when I AM. Any ideas on this? I'm open to anything...
Steve On 2016-12-20 11:46 am, Stephen Switzer wrote: > Hello! > > I'm using RT 4.4.1 sitting behind Kolab 16 as a mail server. This includes > amavisd-new as a filter, and this combination causes bounces to RT > occasionally... and my customers aren't getting my replies! > > If I send an email to an RT ticket, which I am the owner of, RT sends an > email on my behalf to the requestor (as it should). Unfortunately, > amavisd-new sometimes sees 2 "Sender" headers and rejects the email which > creates a new ticket in RT with the bounce reason. Here' the header-1.hdr > attachment that amavis replies with: > >> Return-Path: <supp...@example.com> >> Sender: st...@example.com >> MIME-Version: 1.0 >> Content-Type: multipart/alternative; >> boundary="=_b308d10660951d296cc57d268c770c5f" >> Sender: Stephen Switzer <st...@example.com> >> Date: Mon, 19 Dec 2016 23:55:55 -0500 >> From: "RT, Support" <supp...@example.com> >> To: supp...@example.com >> Subject: Re: [SBS #99845] Laptop will not connect to the internet >> In-Reply-To: <rt-4.4.1-1416-1482202966-319.99845-...@example.com> >> References: <rt-ticket-99...@example.com> >> <cy4pr10mb16247c062ad6e90c674e7ae1b4...@cy4pr10mb1624.namprd10.prod.outlook.com> >> <rt-4.4.1-1416-1482202966-319.99845-...@example.com> >> Message-ID: <a1cd0f3d6b0cc448f7d4dd737df29...@example.com> >> X-Sender: supp...@example.com > > Yes, I sanitized, even though you can deduce what it really was easily... :) > > I grep'd the RT code, and found that lib/RT/Interface/Email.pm seems to be > what is responsible... but no obvious line that tells me this code is used > for OUTBOUND email. Can anyone shed some light on this issue? I'd be happy to > hack code, I just want it fixed. Thank you! > > -- > Best regards, > Steve > > Stephen H. Switzer > President & Chief Technical Consultant > > st...@sbsroc.com > > MAIN: > CELL: > +1 (585) 298-9420 EXT: 7001 > +1 (585) 202-8312 > > Support Desk: > supp...@sbsroc.com > > FAX: > +1 (585) 625-0020 > > This e-mail contains proprietary information some or all of which may be > legally privileged. It is for the intended recipient only. If an addressing > or transmission error has misdirected this e-mail, please notify the author > by replying to this e-mail. If you are not the intended recipient you must > not use, disclose, distribute, copy, print or rely on this e-mail. The > content of this email may contain private views and opinions, which do not > constitute formal disclosure or commitment unless specifically stated. We do > not enter into legally binding agreements via email. > > [1] > [2] > [3] > [4] > [5] Links: ------ [1] http://www.sbsroc.com [2] https://plus.google.com/+SwitzerBusinessSolutionsLLCRochester [3] https://www.facebook.com/sbsolutions [4] https://www.linkedin.com/company/switzer-business-solutions-llc [5] https://twitter.com/sbsroc
