Hi Aniket, You must configure "queue everyone privilege" to permit them to create ticket.
Thank you. 2017-01-11 11:47 GMT+01:00 aniket tripathy <aniket.tripa...@gmail.com>: > hello, > > We are using RT 4.4 and using the external authentication mechanism from a > remote DB to authenticate the user. To enable others to create ticket we > have enabled *AutoCreateNonExternalUsers*. But any mails from outside > gets the response. > > *"You do not have permission to communicate with RT".* > > Set( $UserAutocreateDefaultsOnLogin, { Privileged => 1 } ); > Set($AutoCreateNonExternalUsers, 1); > Set( $ExternalAuthPriority, ["My_SSO_Cookie"] ); > Set( $ExternalInfoPriority, ["My_MySQL"] ); > Set($AutoCreateNonExternalUsers, 1); > > At the queue level, I have given everyone the right to create and reply > to tickets. > > The logs are like: > > [11230] [Wed Jan 11 16:07:08 2017] [info]: > RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo > INFO CHECK FAILED Key: rtUserName Value: <MyMailId> No User Found in > External Database! (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/DBI.pm: > 400) > [11230] [Wed Jan 11 16:07:08 2017] [info]: > RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo > INFO CHECK FAILED Key: emailId Value: <MyMailId> No User Found in External > Database! (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/DBI.pm:400) > [11230] [Wed Jan 11 16:07:08 2017] [info]: RT::User:: > CanonicalizeUserInfoFromExternalAuth returning Comments: Autocreated on > ticket submission, Disabled: , EmailAddress: , Name: , Privileged: , > RealName: (/opt/rt4/sbin/../lib/RT/User.pm:812) > [11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value > $email in concatenation (.) or string at /opt/rt4/sbin/../lib/RT/User.pm > line 680. (/opt/rt4/sbin/../lib/RT/User.pm:680) > [11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value > $args{"Name"} in concatenation (.) or string at > /opt/rt4/sbin/../lib/RT/User.pm line 143. (/opt/rt4/sbin/../lib/RT/User. > pm:143) > [11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value > $args{"EmailAddress"} in concatenation (.) or string at > /opt/rt4/sbin/../lib/RT/User.pm line 143. (/opt/rt4/sbin/../lib/RT/User. > pm:143) > [11230] [Wed Jan 11 16:07:13 2017] [critical]: Failed to create user > <MyMailId>: Must specify 'Name' attribute (/opt/rt4/sbin/../lib/RT/User. > pm:546) > [11230] [Wed Jan 11 16:07:13 2017] [crit]: Permission Denied: You do not > have permission to communicate with RT (/opt/rt4/sbin/../lib/RT/ > Interface/Email.pm:697) > > > Am I missing any configuration at my end? > > Thanks. >