hello, We are using RT 4.4 and using the external authentication mechanism from a remote DB to authenticate the user. To enable others to create ticket we have enabled *AutoCreateNonExternalUsers*. But any mails from outside gets the response.
*"You do not have permission to communicate with RT".* Set( $UserAutocreateDefaultsOnLogin, { Privileged => 1 } ); Set($AutoCreateNonExternalUsers, 1); Set( $ExternalAuthPriority, ["My_SSO_Cookie"] ); Set( $ExternalInfoPriority, ["My_MySQL"] ); Set($AutoCreateNonExternalUsers, 1); At the queue level, I have given everyone the right to create and reply to tickets. The logs are like: [11230] [Wed Jan 11 16:07:08 2017] [info]: RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED Key: rtUserName Value: <MyMailId> No User Found in External Database! (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/DBI.pm:400) [11230] [Wed Jan 11 16:07:08 2017] [info]: RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo INFO CHECK FAILED Key: emailId Value: <MyMailId> No User Found in External Database! (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/DBI.pm:400) [11230] [Wed Jan 11 16:07:08 2017] [info]: RT::User::CanonicalizeUserInfoFromExternalAuth returning Comments: Autocreated on ticket submission, Disabled: , EmailAddress: , Name: , Privileged: , RealName: (/opt/rt4/sbin/../lib/RT/User.pm:812) [11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value $email in concatenation (.) or string at /opt/rt4/sbin/../lib/RT/User.pm line 680. (/opt/rt4/sbin/../lib/RT/User.pm:680) [11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value $args{"Name"} in concatenation (.) or string at /opt/rt4/sbin/../lib/RT/User.pm line 143. (/opt/rt4/sbin/../lib/RT/User.pm:143) [11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value $args{"EmailAddress"} in concatenation (.) or string at /opt/rt4/sbin/../lib/RT/User.pm line 143. (/opt/rt4/sbin/../lib/RT/User.pm:143) [11230] [Wed Jan 11 16:07:13 2017] [critical]: Failed to create user <MyMailId>: Must specify 'Name' attribute (/opt/rt4/sbin/../lib/RT/User.pm:546) [11230] [Wed Jan 11 16:07:13 2017] [crit]: Permission Denied: You do not have permission to communicate with RT (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:697) Am I missing any configuration at my end? Thanks.