Thanks Claude. We had the permissions configured to allow *everyone to raise ticket*. Where we went wrong was in the attr_match_list, for configuring the external-auth, we were giving the RealName as well. Commenting it out worked.
Referred: http://requesttracker.8502.n7.nabble.com/username-same-but-realname-and-email-is-different-for-existing-user-compare-to-ldap-attribute-causedd-td7105.html -Aniket On Wed, Jan 11, 2017 at 4:22 PM, Claude EDUMA <clauded...@gmail.com> wrote: > Hi Aniket, > > You must configure "queue everyone privilege" to permit them to create > ticket. > > Thank you. > > 2017-01-11 11:47 GMT+01:00 aniket tripathy <aniket.tripa...@gmail.com>: > >> hello, >> >> We are using RT 4.4 and using the external authentication mechanism from >> a remote DB to authenticate the user. To enable others to create ticket we >> have enabled *AutoCreateNonExternalUsers*. But any mails from outside >> gets the response. >> >> *"You do not have permission to communicate with RT".* >> >> Set( $UserAutocreateDefaultsOnLogin, { Privileged => 1 } ); >> Set($AutoCreateNonExternalUsers, 1); >> Set( $ExternalAuthPriority, ["My_SSO_Cookie"] ); >> Set( $ExternalInfoPriority, ["My_MySQL"] ); >> Set($AutoCreateNonExternalUsers, 1); >> >> At the queue level, I have given everyone the right to create and reply >> to tickets. >> >> The logs are like: >> >> [11230] [Wed Jan 11 16:07:08 2017] [info]: >> RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo >> INFO CHECK FAILED Key: rtUserName Value: <MyMailId> No User Found in >> External Database! (/opt/rt4/sbin/../lib/RT/Authe >> n/ExternalAuth/DBI.pm:400) >> [11230] [Wed Jan 11 16:07:08 2017] [info]: >> RT::Authen::ExternalAuth::DBI::CanonicalizeUserInfo >> INFO CHECK FAILED Key: emailId Value: <MyMailId> No User Found in External >> Database! (/opt/rt4/sbin/../lib/RT/Authen/ExternalAuth/DBI.pm:400) >> [11230] [Wed Jan 11 16:07:08 2017] [info]: >> RT::User::CanonicalizeUserInfoFromExternalAuth >> returning Comments: Autocreated on ticket submission, Disabled: , >> EmailAddress: , Name: , Privileged: , RealName: >> (/opt/rt4/sbin/../lib/RT/User.pm:812) >> [11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value >> $email in concatenation (.) or string at /opt/rt4/sbin/../lib/RT/User.pm >> line 680. (/opt/rt4/sbin/../lib/RT/User.pm:680) >> [11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value >> $args{"Name"} in concatenation (.) or string at >> /opt/rt4/sbin/../lib/RT/User.pm line 143. (/opt/rt4/sbin/../lib/RT/User. >> pm:143) >> [11230] [Wed Jan 11 16:07:08 2017] [warning]: Use of uninitialized value >> $args{"EmailAddress"} in concatenation (.) or string at >> /opt/rt4/sbin/../lib/RT/User.pm line 143. (/opt/rt4/sbin/../lib/RT/User. >> pm:143) >> [11230] [Wed Jan 11 16:07:13 2017] [critical]: Failed to create user >> <MyMailId>: Must specify 'Name' attribute (/opt/rt4/sbin/../lib/RT/User. >> pm:546) >> [11230] [Wed Jan 11 16:07:13 2017] [crit]: Permission Denied: You do not >> have permission to communicate with RT (/opt/rt4/sbin/../lib/RT/Inter >> face/Email.pm:697) >> >> >> Am I missing any configuration at my end? >> >> Thanks. >> > >
