Oh, also. To remove a ticket properly (do not attempt to edit the database) you use rt-shredder.
Example: rt-shredder --plugin 'Tickets=query,id = <ticketid>' There's also a web UI within RT: https://rt-wiki.bestpractical.com/wiki/Shredder#WebUI On Jan 25, 2017, at 1:24 PM, Landon Stewart <lstew...@internap.com<mailto:lstew...@internap.com>> wrote: How are you delivering mail to rt-mailgate? On Jan 25, 2017, at 6:46 AM, Jonathan Sheehy <jshe...@prg.com<mailto:jshe...@prg.com>> wrote: We are having an issue where RT is looping a ticket every few seconds causing an NDR bomb to our Exchange system. What is the process for permanently removing a ticket or series of tickets. We have a Postgres db.... Jonathan Sheehy Exchange Administrator ________________________________ PRG Secaucus A Division of Production Resource Group 915 Secaucus Rd. Secaucus, NJ 07094 201-758-4262 phone 908-902-0660 cell jshe...@prg.com<mailto:jshe...@prg.com> www.prg.com<http://www.prg.com/> -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ® 📧 lstew...@internap.com<mailto:lstew...@internap.com> 🌍 www.internap.com<http://www.internap.com/> -- Landon Stewart Lead Analyst - Abuse and Security Management INTERNAP ® 📧 lstew...@internap.com<mailto:lstew...@internap.com> 🌍 www.internap.com<http://www.internap.com>
