Small update: I was able to fix the system errors for logging. While the 
err.log doesn't contain much, there were two telling entries:

2017-01-26T01:12:29.975366Z 1622 [Note] Aborted connection 1622 to db: 
'rt_service' user: 'backupdb' host: 'localhost' (Got an error writing 
communication packets)
2017-01-26T01:24:16.284038Z 1628 [Note] Aborted connection 1628 to db: 
'rt_service' user: 'backupdb' host: 'localhost' (Got an error writing 
communication packets)

That's my MySQL backup account which only is used to dump the files and that's 
my affected database.

I've got an active MySQL 'support request' out there:,654543 , I'll be adding this shortly.

Something is definitely disrupting the connection. 

Message: 2
Date: Wed, 25 Jan 2017 12:28:10 +0000
From: "Cena, Stephen (ext. 300)" <>
To: ""
Subject: Re: [rt-users] MySQL backups of RT 4.4.1 truncated
Content-Type: text/plain; charset="us-ascii"

Update on my MySQL backup issue: no change. I've now moved the Windows TEMP 
folders to the larger drive to see if the issue was running out of temp space 
and it has not helped. I will keep the group updated to any developments, but 
will refrain if its not anything noteworthy.  I'm going to try contacting the 
MySQL forums as this looks to be more suited to them. I'm also going to see if 
I can spin up a Linux MySQL DB server and "move" the tables into it via 
SFTP/copy, then attempt a backup there. I'm good with MySQL but it's not my 
bread & butter. Any additional help from the group will be welcomed.

To date, I've tried:
-Splitting the attachments table into its own backup job: failed.
-Moved MySQL temp folder/location to larger drive: failed.
-Moved Windows 2012 system TEMP folders to larger drive: failed.
-Ran MySQL diagnostics on the RT database affected: all tests pass

Stephen Cena
Senior Systems Administrator 
Quality Vision International, Inc.
Phone: (585) 544-0450 x300
To notify helpdesk: or email:
To report email issues:

Reply via email to