I created a company specific catalog and custom fields for the data I want.
The owner field is a default field that is required I do not see where I can 
change that.
So if I have to use it I would like the name formats to match if possible.

-----Original Message-----
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Dippery, Kyle
Sent: Thursday, January 26, 2017 3:22 PM
To: rt-users
Subject: Re: [rt-users] Assets RT 4.4.0

Maybe use a custom field for Company?  Or create Company-specific catalogs?

From: rt-users <rt-users-boun...@lists.bestpractical.com> on behalf of Dunbar, 
Brian <brian.dun...@von.ca>
Sent: Thursday, January 26, 2017 2:59 PM
To: rt-users
Subject: [rt-users] Assets RT 4.4.0

Hello List,

I was asked to start using RT for Assets. I created a new catalog.

I put in my computer for test with serial number and details

When I set the owner. I could not set the Company it would only let me pick a 
domain account

So as an example my account is smithjohn and my email is 
When I add the record it picks by account name smithjohn When I want to search 
by owner after I pick smithjohn and it reformats it to the email address and 
does not find my asset.
I can search on other fields but I would like to search by owner.

Any ideas?


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