I created a company specific catalog and custom fields for the data I want. The owner field is a default field that is required I do not see where I can change that. So if I have to use it I would like the name formats to match if possible.
-----Original Message----- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dippery, Kyle Sent: Thursday, January 26, 2017 3:22 PM To: rt-users Subject: Re: [rt-users] Assets RT 4.4.0 Maybe use a custom field for Company? Or create Company-specific catalogs? ________________________________________ From: rt-users <rt-users-boun...@lists.bestpractical.com> on behalf of Dunbar, Brian <brian.dun...@von.ca> Sent: Thursday, January 26, 2017 2:59 PM To: rt-users Subject: [rt-users] Assets RT 4.4.0 Hello List, I was asked to start using RT for Assets. I created a new catalog. I put in my computer for test with serial number and details When I set the owner. I could not set the Company it would only let me pick a domain account So as an example my account is smithjohn and my email is john.sm...@company.com<mailto:john.sm...@company.com> When I add the record it picks by account name smithjohn When I want to search by owner after I pick smithjohn and it reformats it to the email address and does not find my asset. I can search on other fields but I would like to search by owner. Any ideas? Thanks
