Hello List, I was asked to start using RT for Assets. I created a new catalog.
I put in my computer for test with serial number and details When I set the owner. I could not set the Company it would only let me pick a domain account So as an example my account is smithjohn and my email is john.sm...@company.com<mailto:john.sm...@company.com> When I add the record it picks by account name smithjohn When I want to search by owner after I pick smithjohn and it reformats it to the email address and does not find my asset. I can search on other fields but I would like to search by owner. Any ideas? Thanks