Sorry I wasn't clear. I'm talking about the results when you view all tickets for a certain queue. For instance, open a ticket in the Customer Service queue, and somewhere on that page is the queue name as a link. Clicking that link takes you to a page listing all active tickets in that queue. That list of tickets is what I want to modify.
I didn't realize until just now that the list is simply an automatic search. I don't know how to modify the results page for this search without changing the results for *any* search. At least I have a place to start now. I was thinking that queues had special pages listing their active tickets, so I was looking for that template. On Mon, Jan 30, 2017 at 12:27 PM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > Hi Alex, > > On Mon, Jan 30, 2017 at 11:18 AM, Alex Hall <ah...@autodist.com> wrote: > > Hi all, > > Where would I go to change the default format for the list of tickets > shown > > when you click a queue name? > > I presume you are talking about the Queue List? > > Can this be done on a queue-by-queue basis, or > > only as a modification to some template in share/html? > > I don't think there is anything out of the box that will do what you > want. That being said, we use a callback to tweak the output for just > a single queue. > > Note: the path may be different for the callback file location due to > us running 4.2. > > # cat /opt/rt4/local/plugins/RT-Site-UMN-Duluth-QueueListTweaks/html/ > Callbacks/RT-Site-UMN-Duluth-QueueListTweaks/Elements/ > QueueSummaryByLifecycle/LinkBuilders > <%INIT> > my $umd_link_all = sub { > my ($queue, $all_statuses) = @_; > my @escaped = @{$all_statuses}; > > # People want to see resolved tickets in the calendar view > # of their QueueList - that is, for the Computer Management (CM) queue. > # Aside from this "if" statement, this sub routine was lifted from > # upstream's version. > if ($queue->{Name} eq 'CM') { > push @escaped, 'resolved'; > } > > s{(['\\])}{\\$1}g for @escaped; #'# help out the syntax highlighting > > my $search = ${$build_search_link}->( > $queue->{Name}, > "(".join(" OR ", map "Status = '$_'", @escaped).")", > ); > > if ($queue->{Name} eq 'CM') { > my @fields = map > { "'<small>__${_}__</small>'" } > ( > 'Created', > 'Due', > 'Resolved', > 'Started', > 'Starts', > 'LastUpdated', > ) > ; > > my $format = $m->interp->apply_escapes( > join(',', @fields), > 'u', > ); > $search .= '&Format='.$format; > } > > return $search; > }; > > ${$link_all} = $umd_link_all; > </%INIT> > <%ARGS> > $build_search_link > $link_all > $link_status > </%ARGS> > > Enjoy, > > -m > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com