Dear Shikha: 1. Make sure you record the events, by way of registered / speedpost letter.2. Retain the original purchase bills, customer care ack etc.3. You can file either from the town where you purchased or where the they have an office.
--- On Mon, 8/10/09, Shikha Chaturvedi <[email protected]> wrote: From: Shikha Chaturvedi <[email protected]> Subject: [rti_india] Need information on filing a case in consumer court To: [email protected] Date: Monday, August 10, 2009, 9:27 AM Hi, I logged a complaint in philips consumer care about my home theatre system. Their technician visited my place and took home theatre system saying that it will be repaired in service center. It is almost 2 months since then and I have called consumer care many times for get it back. Every time they give the same reply: "We have escalated your complaint to concerned department and it will be delivered very soon". I told them that I will log their complaint in consumer court but still I am waiting for my home theatre system. Now I want to log this complaint in consumer court. Can someone guide me on the procedure? I am staying in Gurgaon and home theatre system was taken from my home in Mathura. Where should I file case? Please let me know about the location also, if anyone knows that. Thanks, Shikha [Non-text portions of this message have been removed]
