Hi, First of all make sure you have a proper bill and receipt in the first place.
Never make a mistake. Register your grievances in writing alone. Please send reminder and keep all record. Send letter via Register Post AD and keep the acknowledgment. Keep in mind the warranty / Guarantee period. Approach the local media if complaint is not being redressed. I do not know the situation at your place, but in Mumbai the Consumer court has to deliver judgment within 90 days, but unfortunately it goes on and on for 3 to 4 years. Analyze the cost of the product, the time, money and energy that you will be spending in the consumer court and see whether it will be worth that while to approach the Consumer Court. U understand how courts work in our country. Approach the court as a last resort. Don't think that I am trying to discourage you, but these are the facts of life and we being in the field understand things much better. You may contact me on my cell No. 9820490435 for further help. Best Regards - Mohammed Afzal, Mumbai ___________________________________________________________________________________- On Mon, Aug 10, 2009 at 9:57 PM, Shikha Chaturvedi < [email protected]> wrote: > > > Hi, > > I logged a complaint in philips consumer care about my home theatre system. > Their technician visited my place and took home theatre system saying that > it will be repaired in service center. It is almost 2 months since then and > I have called consumer care many times for get it back. Every time they give > the same reply: "We have escalated your complaint to concerned department > and it will be delivered very soon". I told them that I will log their > complaint in consumer court but still I am waiting for my home theatre > system. > > Now I want to log this complaint in consumer court. Can someone guide me on > the procedure? I am staying in Gurgaon and home theatre system was taken > from my home in Mathura. Where should I file case? Please let me know about > the location also, if anyone knows that. > > Thanks, > Shikha > > > [Non-text portions of this message have been removed]
