-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Jamie,
On 06/11/12 10:55, James Mcloughlin wrote: > Hi Tony, > >> I've installed RT 3.8.14 along with RTFM 2.4.4 and RTIR 2.6.1 on >> a 64-bit Debian 6.0.6 with perl 5.10.1 and I'm having problems. > >> RT seems to work OK, but it does not seem to recognise the RTIR >> and RTFM plugins. There are no menu itmes for RTIR and RTFM on >> the home page and the view of tickets etc is what you get with >> vanilla RT not what you should get with RTIR. > >> Has anyone seen this issue and have a solution? Or can someone >> suggest where to start debugging this? > > Has your RT_SiteConfig.pm somehow lost the following include line: > > Set(@Plugins, 'RT::FM', 'RT::IR'); That line is present and correct. Regards, Tony. - -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: [email protected] -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.11 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://www.enigmail.net/ iEYEARECAAYFAlCZNvUACgkQIsyKE/d21hl0AgCfesBsh8PsKQ3ZADoHwBR1RTps kEIAoOTBzavePFuFHvIkHF2Qe/3Mnd+H =U1sx -----END PGP SIGNATURE----- _______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
