-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Peter,
We use the Constituency field but not its full functionality. We just assign it appropriately when creating incidents and can report on it if we need to. (We use it to distinguish between incidents on campus and those in the halls, for example). There is also the Customer field which is used in reports and investigations but not incidents. We fill this in when sending out investigations to the various faculties. I can't be certain but I don't think creating more custom fields would create too much of a problem. Regards, Tony. On 13/11/13 14:41, Peter Bates wrote: > > Hello all > > Apologies for another newbie question. > > We have a (likely) requirement to associate tickets/incidents with > particular Departments - ultimately to produce statistics on those > generating the most incidents. > > Reading the documentation on Constituencies it seems this > functionality is above and beyond what we'd need - incident > reports come into one email address and we send things out from one > address. > > In order to record this, do we need to add Custom Fields - and if > so will this break with some future upgrade of RT/RTIR? > > Thanks. > > - -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: [email protected] -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.14 (GNU/Linux) Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/ iEYEARECAAYFAlKDlKoACgkQIsyKE/d21hl4HQCfQakhDHCTLWp4UIyX3n4EgmYJ j0MAnRtXIxw82XM3Yd3jV69YcSzuKHPy =ef8S -----END PGP SIGNATURE-----
