On Fri, Nov 15, 2013 at 03:15:53PM +0000, Peter Bates wrote: > My upgraded RT/RTIR is receiving email fine, > deposited nicely into the 'Incident Reports' queue. > > If I try and launch an investigation or reply - > no email is sent.
And who is listed as 'getting email', in what roles, what's in your logs, etc etc. Without this information, we really can't help you. > If I go back to plain RT I can see the 'General' queue > but if an external user emails to that they get a 'ticket permission' error. RTIR doesn't grant any rights on the General queue. If you want to use that Queue, you have to set up the rights yourself. > However generating a new ticket in that queue with an external CC > sends email as expected. > > As I've never had this system in production as such, > I'm tempted to dump everything and start from a blank RT slate > and then put RTIR back on top. Assuming from this section, that you were attempting to CC someone from your Investigation, you skipped this part of the upgrading documentation. http://bestpractical.com/docs/rtir/3.0/UPGRADING-3.0.html#Notifications -kevin
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