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Hello all I'm still confused by this. I've made the notification change: http://bestpractical.com/docs/rtir/3.0/UPGRADING-3.0.html#Notifications However, when I launch a new Investigation (linked from an IR, which is linked to an Incident) I get Correspondents: CC: Admin CC: Whatever I put in 'Correspondents' receives no email. I added a scrip to the Investigations queue of Description: On Create Notify Correspondents Condition: On Create Action: Notify Requestors Template: Global template: Correspondence Stage: TransactionCreate which fixes the problem but I'm worried whether this is the wrong thing. When I first setup RTIR I disabled the autocreation of tickets globally as a large proportion of our incoming email is spam, as recommended by the workflow document. - -- Peter Bates Senior Information Security Officer Phone: +44(0)2076792049 Information Services Division Internal Ext: 32049 University College London London WC1E 6BT -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.13 (MingW32) Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/ iQEcBAEBAgAGBQJSj1FkAAoJELhVoVpEMS6R6sgH/Rgpd8fe7u9U3ygph26mMkJW R7BVmFDwxIO38nFs3Q8gubZCCBhYmHH6LtYfTxq8MoXqyWvtjMkwEw1Z6o2vlK/O Rqsz+/+I8sxj5mCuVYVwC2FU63VlT2Nhn9Jy9gq/FR/FljTjdSWdjbxgLS/2euUJ RISDkk9M6F6wTQVqTJoT6nIiDsq/JGub/n3JA+4o2DcncOKWs37IvzVPlZY+YVlZ iC5tYiwT3dHkJkes35XmWY7qnxxyOBgaq3YPYCq/mP/B/RFhEKnlU7QSpzJeoUgb cvnHe3NOphcJrrF4fGZwr+M0mxhHn8Ssw7lORoLfvtV8qHdKqqJ8Cwikwarvm6Y= =3uDz -----END PGP SIGNATURE-----
