-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Peter,
I've done the same thing. I removed the global 'On create: notify requesters' and added it to the investigations, and blocks queues. Partly due to SPAM but also because we get IRs from our Remedy system, which if we respond to can cause a loop! I'd like to see a way of disabling a global scrip for individual queues. Regards, Tony. On 22/11/13 12:43, Peter Bates wrote: > > Hello all > > I'm still confused by this. > > I've made the notification change: > http://bestpractical.com/docs/rtir/3.0/UPGRADING-3.0.html#Notifications > > However, when I launch a new Investigation (linked from an IR, > which is linked to an Incident) I get > > Correspondents: CC: Admin CC: > > Whatever I put in 'Correspondents' receives no email. > > I added a scrip to the Investigations queue of Description: On > Create Notify Correspondents Condition: On Create Action: Notify > Requestors Template: Global template: Correspondence Stage: > TransactionCreate > > which fixes the problem but I'm worried whether this is the wrong > thing. > > When I first setup RTIR I disabled the autocreation of tickets > globally as a large proportion of our incoming email is spam, as > recommended by the workflow document. > > - -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: [email protected] -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.14 (GNU/Linux) Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/ iEYEARECAAYFAlKPWs4ACgkQIsyKE/d21hlkQQCeI6SE66IEn1ejc6IAXfy4NNzC EAsAn1ASZjMz3K4KIJEmzJ/aM8ZGOFah =Z2Zj -----END PGP SIGNATURE-----
