It seems the main issues are:

1. We have to many open, stale tickets.
2. If we close tickets we will hurt peoples feelings/people think that
a closed ticket is a permanent state and that it should not be
reopened.

IMHO the simple solution is that when one closes a ticket, the ticket
comment should simply say something like "This ticket is being closed
due to xxxxx. Feel free to repoen this tick once xxxx has been added,
or to discuss the merits of this action. Thanks for taking the time to
help your community!"

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