On Jul 15, 6:49 am, "Steven A Bristol" <[EMAIL PROTECTED]>
wrote:
> It seems the main issues are:
>
> 1. We have to many open, stale tickets.
> 2. If we close tickets we will hurt peoples feelings/people think that
> a closed ticket is a permanent state and that it should not be
> reopened.
>
> IMHO the simple solution is that when one closes a ticket, the ticket
> comment should simply say something like "This ticket is being closed
> due to xxxxx. Feel free to repoen this tick once xxxx has been added,
> or to discuss the merits of this action. Thanks for taking the time to
> help your community!"
+1 on Steve's idea here. Having this little extra text should smooth
things a little for those of us with less thick skin. :)
Do these steps apply for documentation as well? I'm not sure how to
write a test for a documentation change. :) Is that possible?
Mike B.
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