> It will be Monday before I can get to my Lionel Hobby shop.
Alan....You are wasting your time going to the hobby shop. You need to talk
with the new product decision maker for the AF product line.
> I can't do this on my own
Sure you can. I just sent you the phone number for Lionel corporate
headquaarters. Don't even have to leave home. Just dial the number.
> Write Lionel customer service here.
> Alan Lambert
Alan.....Get in touch with the Marketing Dept. Remember: Marketing makes the
new product decisions, Engineering designs it, Factory builds it, Dealer sells
it, Customer Service fixes it.
You are at the wrong end of the food chain. You need to get in touch with the
folks who make decisions regarding which new S products are going to be
designed/built/sold/fixed. And this communication needs to take place BEFORE a
new product decision is made. Right now is the time to talk about products for
Christmas 2014.
You need to identify the AF/S decision makers and stop dealing with
intermediaries/influencers like the repair guys. Go to the head of the food
chain. Intelligent conversation with the decision makers is the only way to
effect change.
Get my drift....??
Good luck....Ed L.
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