On Mon, Jul 12, 2010 at 3:15 AM, Simon King <simon.k...@nuigalway.ie> wrote:
> What does "closing a ticket" mean? Is it the same as providing a
> resolution such as "fixed", "wontfix", "duplicate"? Or is closing the
> ticket something that comes *after* providing a resolution?

I think for clear cut cases, it's reasonable for people to close
tickets as duplicate (e.g. if they filed a ticket, then noticed that
someone else did the same--close the earlier one or the one with the
least work on it). Fixed usually requires at least a regression test
patch, and wontfix shouldn't be taken lightly.

The main issue is people closing tickets that should have had some
action involved, anyone but the release manager closing things is just
asking for trouble.

- Robert

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