The problem is…. how does SA know that you knew that
it was still down.
Perhaps you are doing maintenance from afar (using vnc
or term serv) and reboot the server. When it comes up you have
assumed (which I am sure no one on
this list would do) it is fixed and did not get an alert letting
you know (because you already got one and you told Dirk to change it so it
didn't send you another one).
This is the dilemma and I believe it is better to err
on the side of caution.
Putting these entries into maintenance mode would be
the best option. If you know they are still broke quit monitoring them
until they are fixed (or at least you think they are). Once put back
into active mode you will get an alert saying it is still down if you were
wrong and it still does not work. If it is up you will not get a down
alert and your problem is now solved. This is how it should work and I
am sure that this why there is such a thing as maintenance
mode.
-----Original Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Riley, Stephen
Sent: Wednesday, September 03, 2003 2:38
PM
To: '[EMAIL PROTECTED]'
Subject: [5] RE: [SA-list] change in
state
This is what I asked a couple of weeks ago too.
I am siding with Troy. We have people here that rather
than put SA in
maintenance will just shut it down and when we find
this and start it up we
are alerted regarding all the down conditions that we
were already aware of.
The checks are set to alert when down and when back
up. So we have been
alerted about the down, but upon a restart we are then
alerted again.
-----Original Message-----
From: Jason Passow [mailto:[EMAIL PROTECTED]
Sent: Wednesday, September 03, 2003 3:29
PM
To: [EMAIL PROTECTED]
Subject: RE: [SA-list] change in
state
He already got the alert that it was down. Then
started server's alive
again why should he get more down alerts.
(I am just arguing his point not taking
sides.)
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Dirk Bulinckx
Sent: Wednesday, September 03, 2003 2:23
PM
To: [EMAIL PROTECTED]
Subject: RE: [SA-list] change in
state
It is realy down, so were is the
problem?
dirk.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
Behalf Of
[EMAIL PROTECTED]
Sent: Wed Sep 03 7:41 PM
To: [EMAIL PROTECTED]
Subject: [SA-list] change in state
Hello,
Maybe this has already been asked, and I missed
it...
Currently it appears that SA tracks the current state
of a device in RAM
while it's running... The problem is.. If
I have 20-30 devices that are
currently down, and I stop the SA application to make
a change, then
re-start it, I now get another 20-30 alerts for
devices I already know are
down... Would tracking device state via a
"database/flatfile" be an
option??
Thanks,
Troy
---
Troy Bruder, Manager - Hosting and Microsoft
Services
APT Information Technology
Consultants
7540 Windsor Dr. STE 204
Allentown, PA 18195
Phone 610.366.1100 -or- 888.2.GET.APT
http://www.aptconsulting.com
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