What brand of CSU is it? What is
behind the CSU? Your server? A router?
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Greg A Weigold
Sent: Monday, August 09, 2004 1:48
PM
To: [EMAIL PROTECTED]
Subject: RE: [SA-list] I need to
check a T1 to see if its answered by our IVR osftware...
The CSU isn't on the network, and my engineers don't
want to put it on the network.... We usually determine its the CSU by
walking over there and seeing the CSU in "alarm" condition...
SNMP
is an idea.... might be the way I can get the CSU onto the network... Hmmm....
Greg
----------------------------------------------------------------------------------------
This is a PRIVATE message. If you are not the intended recipient, please delete
without copying and kindly advise us by e-mail of the mistake in delivery.
NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any
order or other contract unless pursuant to explicit written agreement or
government initiative expressly permitting the use of e-mail for such purpose.
----------------------------------------------------------------------------------------
|
|
"Jason Passow"
<jasonp
@mwsco.com>
Sent
by: salive-owner
08/09/2004 14:24
Please
respond to salive
|
To: <[EMAIL PROTECTED]>
cc:
Subject: RE: [SA-list] I need
to check a T1 to see if its answered by our IVR osftware...
|
How is the T1 terminate? Can you use SNMP
to determine if the T1 is up or down? How do you determine that it is the
CSU?
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf
Of Greg Weigold
Sent: Monday, August 09, 2004 1:05 PM
To: [EMAIL PROTECTED]
Subject: RE: [SA-list] I need to check a T1 to see if its answered
by our IVR osftware...
Jason,
That's part of the problem... often the T1 itself is the culprit, sometimes its
the CSU, only about 10% of the time is it the server.
The processes are often running, but not responding, on the server... If a
process is running, but not responding, SA won't alert on it.... right?
This is one of the most "jerry rigged" systems I've ever seen... and
trying to get a handle on what's right or wrong on it is always a challenge.
Thanks
Greg
Jason Passow <[EMAIL PROTECTED]> wrote:
How did you fix it? Reboot the server? If so
what kind of Server? Were there any processes not running that should
have been?
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Greg Weigold
Sent: Monday, August 09, 2004 12:26 PM
To: [EMAIL PROTECTED]
Subject: RE: [SA-list] I need to check a T1 to see if its answered
by our IVR osftware...
Unfortunately, as a human, I dial a phone number and listen... But, as a
human, I also know that it gets forgotten and consequently our IVR was down for
quite a few hours today and we didn't know until customers started calling
other numbers and complained.
Thanks
Greg
Dirk Bulinckx <[EMAIL PROTECTED]> wrote:
How would YOU as a human see this?
-----Original
Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Greg A Weigold
Sent: Monday, August 09, 2004 4:46 PM
To: [EMAIL PROTECTED]
Subject: [SA-list] I need to check a T1 to see if its answered by
our IVR osftware...
Anyone have any thoughts on how I could accomplish that in an automated
fashion?
I'd love to do it with SA, but I'll take almost anything right now.
Thanks!
Greg Weigold
CSC Blythewood,SC
Do you Yahoo!?
Yahoo! Mail is new and improved - Check
it out!
Do you Yahoo!?
New
and Improved Yahoo! Mail - 100MB free storage!
