Lau, I did some testing and you are right, the license service is not a good check for licensing. The service can be running but the daemon may not.
After more testing, I found that a process check is the way to go. There is a process associated with the particular licensing daemon you want to monitor. In our case it's name is "kubotek". It is possible to have multiple license daemons running for different products. As far as the service, I gave up trying to figure out why it can't be remotely managed. Thanks for your help. ---------------------- Bob Hartung Dir of I.T. Wisco Industries, Inc. 736 Janesville St. Oregon, WI 53575 Tel: (608) 835-3106 x215 Fax: (608) 835-7399 e-mail: bhartung(at)wiscoind.com -------------------------------------------------------------------------------- From: Lau Daniels [mailto:[email protected]] To: Servers Alive Discussion List [mailto:[email protected]] Sent: Thu, 21 Jun 2012 02:46:11 -0600 Subject: RE: [SA-list] Failing Service Check Bob, Iâm using the 11 version, service is using lmgrd.exe â 11.4.100.0 Itâs visible when I make a new check â nt service - list: FLEXlm Service 1 Did you try to do the same SA-check from another computer? Also use the check on its listener port (8020) Iâve had some situations that the service was running but no connection possible. So no user could start the Cad software. I think itâs better to check also the real entry point for the software (eg the port) then rely only on a service check. Lau From: Servers Alive Discussion List [mailto:[email protected] (mailto:[email protected])] On Behalf Of Bob Hartung Sent: woensdag 20 juni 2012 21:31 To: Servers Alive Discussion List Subject: RE: [SA-list] Failing Service Check I added two additional NTService checks for the same PC running the failing NTService check. Those checks run successfully so the problem is isolated to the FlexNet service. I played around with Systernal's PSService.exe utility which can be used to turn remote services on/off, query and search for services. It also got "Access Denied" errors on this service as well but not on others. I checked the properties on this service and it is setup to logon with a local account. It has no dependencies. ---------------------- Bob Hartung Dir of I.T. Wisco Industries, Inc. 736 Janesville St. Oregon, WI 53575 Tel: (608) 835-3106 x215 Fax: (608) 835-7399 e-mail: bhartung(at)wiscoind.com -------------------------------------------------------------------------------- From: Dirk Bulinckx [mailto:[email protected]] (mailto:[mailto:[email protected]]) To: Servers Alive Discussion List [mailto:[email protected]] (mailto:[mailto:[email protected]]) Sent: Wed, 20 Jun 2012 11:45:54 -0600 Subject: RE: [SA-list] Failing Service Check this is the OS giving a message, not the service itself.... Dirk Bulinckx Servers Alive - http://www.woodstone.nu (http://www.woodstone.nu/) StellarDNS (DNS Hosting) - http://www.stellardns.com (http://www.stellardns.com/) -------------------------------------------------------------------------------- From: Servers Alive Discussion List [mailto:[email protected] (mailto:[email protected])] On Behalf Of Bob Hartung Sent: Wednesday, June 20, 2012 6:16 PM To: Servers Alive Discussion List Subject: RE: [SA-list] Failing Service Check Lau, What version of Flex are you using? I have 2 older versions of FlexLM (v8.5 & v10.0) running on a different system than the one that I'm having issue with and they work fine. The version I'm having problems with (v11.10.1) is quite different from previous versions. For one, it uses a web interface for admin purposes instead the GUI in previous versions. ---------------------- Bob Hartung Dir of I.T. Wisco Industries, Inc. 736 Janesville St. Oregon, WI 53575 Tel: (608) 835-3106 x215 Fax: (608) 835-7399 e-mail: bhartung(at)wiscoind.com -------------------------------------------------------------------------------- From: Lau Daniels [mailto:[email protected] (mailto:[email protected])] To: Servers Alive Discussion List [mailto:[email protected] (mailto:[email protected])] Sent: Wed, 20 Jun 2012 10:16:03 -0600 Subject: RE: [SA-list] Failing Service Check Bob, No problem on my system, the flex is checked by SA without any problem. I also check the flex service on its listener port (8020) if connection is possible. Lau From: Servers Alive Discussion List [mailto:[email protected] (mailto:[email protected])] On Behalf Of Bob Hartung Sent: woensdag 20 juni 2012 16:31 To: Servers Alive Discussion List Subject: [SA-list] Failing Service Check I'm having a problem setting up a service check. I've setup dozens of other service checks without a problem but this one has me stumped. The service is for FlexNet Publisher v11.10.1. It's a software licensing server that hands out license tokens for our CAD software. Here's the message returned by SA ... Lic01 is DOWN (ERR: Getservice status - OpenService - 5-Access is denied. (FLEXnet Licensing Service)) Mail generated by Woodstone Servers Alive at Wednesday, June 20, 2012 9:01:08 AM Normally, I provide the domain admin username and password for NT authentication. I've tried the local admin as well as no authentication but nothing seems to work. I'm running SA Ent. v7.0.2505 on a Windows XP Pro SP3 PC. Any suggestions? ---------------------- Bob Hartung Dir of I.T. 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