On 19/08/2015 02:11, Robert Fleming wrote:
Greetings,
Having trouble getting a DocketPORT 487 going:
# env SANE_DEBUG_DLL=255 scanimage --resolution 75 >output
[sanei_debug] Setting debug level of dll to 255.
[dll] sane_init: SANE dll backend version 1.0.13 from sane-backends 1.0.25git
....
[dll] sane_open: trying to open `genesys:libusb:002:086'
[genesys] WARNING: Your scanner is not fully supported or at least
[genesys] had only limited testing. Please be careful and
[genesys] report any failure/success to
[genesys] [email protected]. Please provide as many
[genesys] details as possible, e.g. the exact name of your
[genesys] scanner and what does (not) work.
[dll] sane_open: open successful
[dll] sane_get_option_descriptor(handle=0x8af33d8,option=0)
[dll]
sane_control_option(handle=0x8af33d8,option=0,action=0,value=0xffc481d4,info=(nil))
....
scanimage: sane_start: Error during device I/O
[dll] sane_cancel(handle=0x8af33d8)
[dll] sane_close(handle=0x8af33d8)
[dll] sane_exit: exiting
[dll] sane_exit: calling backend `genesys's exit function
[dll] sane_exit: finished
Same problem with versions 1.0.23-3ubuntu3.1 and
1.0.25-git20150811-trusty0 of the SANE packages.
I do have the scanner working correctly in Windows (in VirtualBox)
with the vendor drivers.
Any ideas? Is there anything else I can do to debug it? Would it be
helpful to get a USB trace (of the Linux and/or Windows cases)?
Thanks,
Robert
Hello,
it is slow and difficult to add support for a scanner just by
exchanging USB log. However, having a log could give us an estimate of
the work to do:
see https://github.com/stefdev49/syseneg/analyze/README.md for a
start. Then post the pcap file in some place where I can grab it.
Regards,
Ste
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