Hi
Please let me know your interest for this position
Reply back with expected hourly rate
Interview Mode- Phone/Skype
Location: Raleigh, NC
Duration: 12+ months
Rate: Open
Job Description
This project is intended to implement the Service Now tool suite to allow IT
organization to automate its business processes for change and problem
management. These positions have responsibility for systems analysis which
includes assuring that help desk and call center processes are fully
understood, capturing detail requirements and business rules. Responsibilities
include:
· Fully understanding and documenting business processes and system
integration requirements.
· Security protocols for system utilization
· Knowledgeable of the current architecture of Service Now.
· Implementing IT business processes including workflow analysis,
workflow diagrams, requirements solicitation, documentation, and quality
assurance.
Expected Skills: Able to work without assistance; can provide leadership to
others; able to manage highly complex work efforts; may have advanced
education; may have extensive industry experience.
Description (including, but not limited to):
· Managing business analysis work or projects with distinct
deliverables to a solution
· Identifying and documenting business processes, issues, value levers,
metrics, and capabilities
· Collecting, organizing, and analyzing data
· Completing analysis and documentation of as-is capabilities
· Conducting interviews to gather business requirements
· Conducting industry, competitive and State analyses (strategic,
financial, operational), business case development, as well as market research
for benchmarking
· Supporting required system go-live activities, including conversion,
support desk, site support, training delivery, logistics management, etc.
· Supporting change management and communications programs and
activities
· Performing PMO activities related to project time tracking, work plan
updates, status reporting, service metric reporting, and related project
administration tasks
Skills Needed
Proven experience in business process analysis, requirements development,
implementation, testing and documentation Required 7 Years
Working knowledge of the application development life cycle Required
7 Years
Strong analytical and conceptual skills Required 7 Years
Proven working knowledge of business process improvement and process modeling
Required 7 Years
Demonstrated strong written and verbal communication skills and experience with
Microsoft Suite Required 5 Years
The ability to take complex end-user requirements to automated process workflow
Required 5 Years
Ability to work independently and with a team Required 5 Years
Implementing business processes in Servcie No Required 5 Years
Thanks
Archit
Archit Jain
Software People Inc.
<mailto:[email protected]> [email protected]
Ph: 631-739-8782 © Fax: 631-574-3122
Gtalk: ajain0102
Certifications: NY MWBE, VA SWaM, DE OMWBE, MA MWBE
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