Please reply to:- Ashwini D Teli / [email protected] / 609-606-9010 Ext.# 1415
Job Details:-
| Job Title : | Help Desk Analyst |
| Location : | Augusta, ME |
| Expected Duration of Project : | 6 Months |
| Start Date : | 01/17/2013 |
| Interview Type : | Telephonic, Personal, Webcam |
| Duties & Responsibilites : | The Help Desk Analyst provides Helpdesk Level 2 Support by conducting system training and responding to end user support and problem reports in the organization. Position will be mainly phone support with some desk side support. This role will provide training and end-user support on the application for management of Birth and Death records. Management of issues will be conducted in the Atlassian JIRA software. Years of Relevant Experience: 3 – 5 years field experience Preferred Education: 4 year college degree in field of specialty or equivalent education and experience combined Role Description: Calls software and hardware vendors to request service regarding defective products. Work with software vendors and OIT staff to investigate issues with the DAVE application Suggest temporary work arounds when issues arise that cannot be addressed in a timely manner Interface with external customers on upgrades and system changes Acts as a subject matter expert for one or more custom or COTS applications. Talks to programmers to explain software errors or to recommend changes to programs. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Write software and hardware evaluation and recommendations for management review. Write or revise user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. Skills: Help Desk exp (both phone and desk side support with end-users): Required – 3 years Training experience: Required – 1 year COTS software support experience: Required – 1 year Strong communication skills: Required. 3 professional references (name, title, phone number, and email). Client prefers resources who are available to attend an in person interview-If there are no resources who are within commutable distance, they will consider performing web cam interviews. |
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