Job Details:-
| Job Title : | Help Desk Analyst |
| Location : | Columbus, OH |
| Expected Duration of Project : | 6 Months |
| Start Date : | 02/27/2013 |
| Interview Type : | Personal |
| Duties & Responsibilites : | Role Description:
•Provides technical assistance, support, and advice to end users for hardware, software, and systems.
•Provides hands-on technical assistance to technical users.
•Investigates and resolves computer software, hardware, network, and telephone equipment problems of users.
•Serves as a contact for level 1 support.
•Serves as a contact for users having problems using computer software, hardware, operating systems, and telephone equipment and escalates as necessary.
•Determines whether problem is caused by hardware, software, or system.
•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
•Talks with technical and non-technical co-workers to research problem and find solution.
•Reads trade magazines and engages in independent study to maintain current industry knowledge.
•Follow quality standards, documents work, and displays strong customer service skills.
•Ability to work in a team environment.
•Complete assigned tasks.
•Strong communication skills; both written and spoken
|
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