Compunnel jobs - Help Desk Support

[Arpit]

Please reply to:- Prabhu,Shivprasad / spra...@compunnel.com / 609-606-9010 Ext.# 1432

Job Details:-

Job Title :	Help Desk Support
Location :	Salem, OR
Expected Duration of Project :	6 Months
Start Date :	05/10/2013
Interview Type :	Telephonic
Duties & Responsibilites :	Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 3years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of Contractor staff. A wide degree of creativity and latitude is expected. Specific Description This request is for the services of a Help Desk Support II Position for approximately 6 months but no more than 1,040 hours. The position is for staff augmentation in the Desktop Technical Support group of clients Enterprise Technology in Salem, Oregon. Technician’s Duties - Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications. - Build and configure clients PCs for Ethernet connectivity, following agency standards and procedures. - Provide status reports as directed describing work-related activities and accomplishments. - Maintain workstations in accordance with IS standards. - Ensure workstations and their applications are in operational condition. - Troubleshoot workstation hardware and operating system problems. - Assist the Computer Support Desk (CSD) in tracking computer problems by using clients Problem Management software or by communication with CSD. - Assist IS in inputting accurate inventory information.

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