Daniel,

> > Is there any less expensive alternative to the $60.000+ per 
> > year premium
> > support?

> No, for two reasons:
> - the support structure of SAP isn't geared toward anything but 7x24 
support 

You could offer a "per incident plan", consisting of a signup fee and a 
per
support case charge.

> - it is prized somewhat prohibitively because we hope that a market for 
> SAP DB DBAs will develop. But this won't happen if we undercut the 
prices.

How do you expect this to happen as long as
- there are no books out there
- no training classes are offered
- no formal certification exists?

Carsten
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