> > - the support structure of SAP isn't geared toward anything > but 7x24 support > > You could offer a "per incident plan", consisting of a signup > fee and a per support case charge.
It is not our main intent to maximize the support income. So instead of fine tuning the business model and supporting individuals, we rather try to support the community, hoping that this has a multiplier effect. > How do you expect this to happen as long as > - there are no books out there > - no training classes are offered > - no formal certification exists? It did happen with PostgreSQL, although it took them a while to gain momentum. Daniel Dittmar -- Daniel Dittmar SAP DB, SAP Labs Berlin [EMAIL PROTECTED] http://www.sapdb.org/ _______________________________________________ sapdb.general mailing list [EMAIL PROTECTED] http://listserv.sap.com/mailman/listinfo/sapdb.general
