Sorry, I mean Satchmo version 0.9.1. We are using this, I promise! Scott
On Jan 23, 11:51 pm, Scott <[email protected]> wrote: > Hi, > > I have observed users of Satchmo with similar problems such as this. I > have had instances of customers placing orders on the site, and often > times their Balance Forward shows up as the total of their order. > > In our office, I attached a memo to the board for our admins to say > that, basically any order with the Balance Forward total being > identical to the order placed means that the customer never finished > their order. I confirmed this with the first customer, as they said > they were just browsing the site, even though their details and > address were submitted to us, which is very odd. > > Lately however, some customers who are actually paying for items are > having their Balance Foward show up as what we deemed was a failed > order, and as such their order was ignored until we saw the the > payment notifications from PayPal. > > It seems that Balance Forward is, as of version 0.97 acting, on some > occasions as a false positive. It doesn't always work, and until it > gets fixed I would recommend other users to pay close attention to > PayPal/Google Checkout accounts, as the Satchmo signals aren't always > firing out to them. > > Thanks, > Scott -- You received this message because you are subscribed to the Google Groups "Satchmo users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/satchmo-users?hl=en.
