[Libreoffice-qa] Saying Goodbye

2018-02-14 Thread Jay Philips
Hi Guys,

It has been alot of fun these last 4 years working with the many
libreoffice teams, but like all things in life, things come to an end, so
i'd like to thank you all for the pleasure of working with you and wish you
all the best in the continuous success of LO.

Just as a note, all of the documents i've written related to LO are
accessible through my wiki user page.
https://wiki.documentfoundation.org/User:Philipz

Regards,
Yousuf Philips
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Re: [Libreoffice-qa] Meta bug telegram group

2017-07-27 Thread Jay Philips
Hi Xisco,


I no longer open IRC, so the IRC channel isnt useful for me. I previously would 
discuss meta bugs in the QA telegram group with Thomas, but the messages would 
get lost in the many messages that would come through on the group, so creating 
a separate dedicated group for it means that i wouldnt miss any meta bug 
related messages, even if i decide to ignore or quit the QA telegram group.


One option that could be taken, which was taken for the appimage telegram 
group, is to create a meta bug IRC channel and bridge it to the telegram group, 
so those only on IRC who want to be involved can also communicate with those 
only on telegram.

Yousuf


From: Libreoffice-qa  on behalf 
of Xisco Fauli 
Sent: Wednesday, July 26, 2017 2:53 AM
To: libreoffice-qa@lists.freedesktop.org
Subject: Re: [Libreoffice-qa] Meta bug telegram group


Hi Yousuf,


Thanks for all the constant effort you're putting into grouping the bugs. It 
helps a lot to deal with this beast called Bugzilla.


However, I would like to mention that the official communication channel for QA 
is #libreoffice-qa in freenode ( and its recently created bridge for Telegram 
[1] ) and it should be, IMHO, the right place for metabug coordination.

Is there any reason why you prefer to use that telegram channel instead of the 
IRC channel?

In my opinion, discussing metabugs in the IRC channel allows everyone from the 
team to participate ( specially those without a Telegram account ), plus it may 
encourage others to start using the metabugs too.

Just my two cents.

Regards


[1] https://t.me/LibreOffice_QA



El 18/07/17 a les 23:53, Jay Philips ha escrit:

Hi All,


For all those interested in the organization efforts that have been going on 
with meta bugs, i've created a meta bugs telegram group for us to coordinate 
our efforts. Everyone is welcome to join using the link below[1], either with 
the telegram app[2] on your desktop or phone or through their web app[3].


[1] https://t.me/joinchat/CVgtjA0JV1BY3_rJaxMCsQ

[2] https://telegram.org/

[3] https://web.telegram.org/#/login

Yousuf



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--
Xisco Faulí
Libreoffice QA Team
IRC: x1sc0
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[Libreoffice-qa] Meta bug telegram group

2017-07-18 Thread Jay Philips
Hi All,


For all those interested in the organization efforts that have been going on 
with meta bugs, i've created a meta bugs telegram group for us to coordinate 
our efforts. Everyone is welcome to join using the link below[1], either with 
the telegram app[2] on your desktop or phone or through their web app[3].


[1] https://t.me/joinchat/CVgtjA0JV1BY3_rJaxMCsQ

[2] https://telegram.org/

[3] https://web.telegram.org/#/login

Yousuf
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Re: [Libreoffice-qa] minutes of ESC call ...

2017-06-14 Thread Jay Philips
> Hi Jay, *,

Hi Cloph,

>> 1) not having to install it on your system to run it (aka portable)
> No need to install for TDF builds either.

You would have to extract, which isnt simple for a regular user.

>> 2) copying it on a usb and run it on any linux distro (atleast the minimum 
>> system that LO supports, something that snap and flatpak cant do)
> can do that with the TDF builds as well.

You would have to extract, which isnt simple for a regular user.

>> 3) easily running multiple versions (would improve linux QA, as it would 
>> also lower that barrier for users to test old versions)
> can do that with the TDF builds as well.

You would have to extract, which isnt simple for a regular user.

>> This is fine for advanced linux users but not for basic linux users, 
>> including those from windows or mac. The tar-ball doesnt even come with a 
>> simple extract or install bash script,
> Not true, there's and install script that could be used, but even that is not 
> necessary since you can simply extract the packages themselves.

Is true as only the RPM version of the tar.gz file this install or extract 
script and still isnt geared towards basic linux users.

> with appimage you'd also have to use the console/terminal/whatever to make it 
> executable for example, so whether you have instructions that
read "run chmod +x " or tell them to run any other 
command/one-liner for that matter doesn't really make a difference im my book.

As mentioned before, users dont have to go to the console to make the appimage 
executable. See video below.
https://www.youtube.com/watch?v=nzZ6Ikc7juw

Open up the README_en-US file found in the .tar.gz file and there are no 
instructions on how to extract it and run it without effecting the version 
installed by the package manager. It does have install instructions which say 
to run 'sudo dpkg -i *.deb' inside the DEBS folder and how user friendly is 
this as an installation experience? We could simply provide bash files in the 
extracted root folder that users could run to simplify both these processes, 
but unfortunately we dont. If we do not provide an easy means for users to 
extract or install TDF built .tar.gz files, less knowledgeable users wont run 
the latest version.

>> The .tar.gz to .appimage bash conversion script can be run directly on the 
>> webserver, so that would eliminate any uploading time.
> But it seems that every language needs its own full installset, and that is a 
> no-go for actual redistribution.

No we plan to distribute 2 versions. One with some UI languages or and one with 
all UI languages, just like the portable windows versions.

>> Quite sure more than 2 people will use it, as i would be one of them,
> Exaggeration to make a point.

No just keeping the discussion friendly. ;D

> And flatpak has a different approach/has repository style backing, but even 
> that is not a general purpose distribution at the moment. And for TDF builds 
> flatpak also has deminshing returns, since the main benefit of the 
> dependencies are already taken care of..

Yes flatpak and snap are comparable as they both have similar goals of making 
it easy to install an application, while appimage is more focused on 
portability of the application.


>> No the appimage will only include the same files LO bundles in the released 
>> .deb and .rpm files found in the .tar.gz. It assumes the users system has 
>> the necessary other dependencies on their system.
> Then no added benefit.

Benefit is in easier user experience.

>> Appimage tries to solve a major problem on linux, easily running an app on 
>> any linux distro,
> Again: Already solved by TDF builds by using a baseline that doesn't 
> introduce runtime issues. The major problem doesn't exist for LibreOffice. 
> For other software that is a selling point, but LO already has solved this 
> problem in a different way.

Unfortunately TDF builds dont make it easy for a user to run/install on their 
system, but yes the baseline does ensure that i could run on most linux distros.

> Just  answer: Why should I convert to an appimage, if I could also could just 
>  create a tarball or iso-image or similar of the extracted rpm packages? Same 
> effect for LO. Add a link to toplevel so people don't need to browse to 
> opt/libreoffice/program to launch, but then it's the same thing, right?

I doubt that you would convert to appimage if you are running a rolling distro 
(e.g. arch) or a distro that make it easy to get the latest version even on a 
stable distro (e.g. PPAs for ubuntu), but if you wanted to easily run a new or 
old LO version, e.g. a user wanted to test how well 5.4 beta 2 works to send in 
bug reports, or take it around on a USB, downloading the appimage will be the 
simplest user experience that can be achieved for the average linux user, 
especially those who dont visit the console/terminal.

Yousuf
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Re: [Libreoffice-qa] minutes of ESC call ...

2017-06-09 Thread Jay Philips
Hi All,

Sorry i wasnt able to attend today, so i guess i'll leave my comments by email.

>  + unclear what the future holds here: Snap, FlatPack, AppImage (Michael)

If its Libreoffice future, i believe AppImage will be it, as it provides 
similar functionality as the portable version found on windows, like 

1) not having to install it on your system to run it (aka portable)
2) copying it on a usb and run it on any linux distro (atleast the minimum 
system that LO supports, something that snap and flatpak cant do)
3) easily running multiple versions (would improve linux QA, as it would also 
lower that barrier for users to test old versions)

>  + no real need for Linux portable edition (Cloph)
> + tar-ball can be unzipped.

This is fine for advanced linux users but not for basic linux users, including 
those from windows or mac. The tar-ball doesnt even come with a simple extract 
or install bash script, which is why i had to write my own for QA work[1]. This 
same argument could be said for windows, but we dont tell them to download the 
.msi file and extract it with 'msiexec /a LibO__Win_x86_multi.msi 
TARGETDIR="L:\3.6.0"'[2], so they can run it.

[1] https://pastebin.com/L6SFSYFR
[2] https://wiki.documentfoundation.org/Installing_in_parallel/Windows

>  + some people may want it do why not ? (Heiko)
> + up-loading takes time, maintenance etc. (Cloph)

The .tar.gz to .appimage bash conversion script can be run directly on the 
webserver, so that would eliminate any uploading time.

> + if 2 people use it – build it themselves pwrt. daily builds.

Quite sure more than 2 people will use it, as i would be one of them, and am 
quite sure it will benefit the QA team as well. But i guess we can track the 
download numbers for it to test whether it is beneficial to keep making them or 
not once they are available. What are the download numbers like for flatpak?

>  + how is flat-pack hosted currently ? (Michael)
> + build & up-load, and cloph pushes it (Stephan)
> + whenever there is a 5.3.x it is build – following Fresh.
> + no daily build.

If the bash conversion script isnt run locally on the webserver, then Antonio 
is willing to create the appimages and upload them.

>  + the request is “become a linux distribution” (Michael)
>    + flat-pack doesn’t include the GNOME run-time (Stephan)
>    + AppImage sounds like it will include ~everything:
>  Gstreamer + all codecs etc. - from some random PC (Michael)

No the appimage will only include the same files LO bundles in the released 
.deb and .rpm files found in the .tar.gz. It assumes the users system has the 
necessary other dependencies on their system.

>   + can Jay distribute it instead ?

If infra doesnt want to host the appimages, Antonio can host them as he does 
today at < http://libreoffice.soluzioniopen.com/ >, but some may feel that its 
is not officially endorsed by LO if they have to go off of LO's website to get 
it.

>   + how large is it ?

The 'English' version of 5.4 beta 2 is 274MB[3], the 'Standard' version of 5.4 
beta 2 is 308MB[4] and the 'Full' version of 5.4 beta 2 is 382MB[5]. The 
'Standard' version contains the same language files as found in the 
'MultilingualStandard' windows portable file and the 'Full' version contains 
all languages files, similar to the 'MultilingualAll' windows portable file[6]. 
For comparison, the 5.3.3 snap release is 358MB[7].

[3] 
http://libreoffice.soluzioniopen.com/pre-releases/LibreOfficeDev-5.4.0.0.beta2_English_x86-64.AppImage
[4] 
http://libreoffice.soluzioniopen.com/pre-releases/LibreOfficeDev_5.4.0.0.beta2_Standard_x86-64.AppImage
[5] 
http://libreoffice.soluzioniopen.com/pre-releases/LibreOfficeDev_5.4.0.0.beta2_Full_x86-64.AppImage
[6] http://www.libreoffice.org/download/portable-versions/
[7] 
https://public.apps.ubuntu.com/anon/download-snap/CpUkI0qPIIBVRsjy49adNq4D6Ra72y4v_19.snap

>   + AppImage works hard to solve a problem we already solved:
> of being an ISV on Linux – it is hard but solveable.

Appimage tries to solve a major problem on linux, easily running an app on any 
linux distro, especially new apps on a stable distro. For more information, you 
can watch opensuse's Richard Brown compare AppImage, Snappy and Flatpak[8], 
watch the appimage author's presentation at the opensuse conference[9], view 
the script that converts the .tar.gz to .appimage[10], view a list of the apps 
that use appimage[12], or check out their website[11].

[8] https://www.youtube.com/watch?v=8r1OwX-dNFo
[9] https://www.youtube.com/watch?v=BrWB2OZ9h2Y
[10] 
https://github.com/AppImage/AppImages/blob/master/recipes/libreoffice/Recipe
[11] https://github.com/AppImage/AppImageKit/wiki/AppImages
[12] http://appimage.org/

>  + Sad to miss jphilips in the discussion; do it again later ?

I will try to attend next week but doubt it will work as VOIP services like 
hangouts a

Re: [Libreoffice-qa] minutes of ESC call ...

2017-06-09 Thread Jay Philips
Hi Michael,

>    The "just run the console and do chmod +x " that
> I see on their front-page is (I suspect) rather a bit of a usability
> nightmare ;-) at least initially vs. say an app-store. Some 'technical'
> people I know are impressed by command-line use ;-)

As you can set the executable bit from within your desktop environment[1], i 
wouldnt expect users to jump to the console in order to do so, especially users 
appimage is targeting, unless they were terminal junkies. :D

[1] https://youtu.be/nzZ6Ikc7juw?t=1m16s

>    That seems reasonable. I guess it needs an active maintainer who fixes
> problems with it - that is not Cloph =) is that you and/or Antonio ?

Yes Antonio would be the maintainer.

>    I guess its useful to some people =) is there a central app-store /
> location to find appimages ?

Yep, i use it to run the latest VLC[2] and Krita[3] on my Ubuntu 16.04 LTS, 
without affecting the version that comes from the base system. As anyone can 
create and distribute an appimage, there isnt a central store for it, but i'd 
assume such a store will eventually be created in the future. The appimage 
author keeps a list of appimages he's aware of on a wiki, which i did link to 
in my previous email. Here it is again.[4]

[2] https://bintray.com/probono/AppImages/VLC/3.0.0.git4ff2515.glibc2.17#files
[3] http://www.davidrevoy.com/article322/krita-appimage-for-cats
[4] https://github.com/AppImage/AppImageKit/wiki/AppImages

>    Is Antonio in a better location for international calls ?

Yes he works at Studio Storti with Marina.

>     Sounds reasonable to me to test this out as experimental for the 5.4.x
> release and if it works well for 6.0.

Sweet.

>    Thanks Jay & Antonio !

Thanks Michael.

Regards,
Yousuf
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[Libreoffice-qa] DOCX meta bug

2016-12-08 Thread Jay Philips
Hi Telesto,

Thank you for working with meta bugs, but unfortunately the DOCX 
limitation meta bug (tdf#88173) isnt to be used to tag every single bug 
report that relates to the DOCX format (we use the keyword 'filter:docx' 
to tag such bug reports), but is to list bugs related to DOCX features 
that LibreOffice hasnt implemented and cant be implement, as mentioned 
by qubit in comment 3 of the bug.

On a separate note, if you wish to do alot of such meta bug changes, i'd 
suggest you ask QA admin members on IRC to provide you ninja edit 
status, so that emails dont get sent out to every user subscribed to the 
meta bug, as my inbox has been flooded with hundreds of such changes to 
the DOCX limitation meta bug.

Regards,
Yousuf
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[Libreoffice-qa] Better organization of bugs with meta bugs

2016-10-24 Thread Jay Philips
Hi All,

With the ability to only set the component field to classify bugs to a 
very basic level, i believe that meta bugs should be used to further 
classify things and provide a needed means of grouping bugs.

The keywords and whiteboard fields have been useful for developers to 
hunt down bugs they want to work on, but QA users not aware of these 
tags wont set them, which means that some bugs wont appear in such 
searches. The 'see also' field has been used to group similar bugs 
together, but how closely related these bugs are isnt defined with this 
association and having a large list of bugs in the see also area is a 
clutter.

With the usage of meta bugs, the QA team will be able to

1) Easily group related bugs under a clear meta bug heading, like for a 
language group, GSoC project, vcl backend, dialog, etc.

examples
https://bugs.documentfoundation.org/show_bug.cgi?id=83066
https://bugs.documentfoundation.org/show_bug.cgi?id=85184
https://bugs.documentfoundation.org/show_bug.cgi?id=102495
https://bugs.documentfoundation.org/show_bug.cgi?id=103238

2) Easily find duplicate bugs of a particular topic by only searching 
through the bugs in a particular meta bug, which can easily be done with 
bugzilla's search or by clicking on the 'show dependency tree' link 
found on the meta bug page and then clicking on the 'show resolved' 
button on the dependency tree page to show close bugs.

examples
https://bugs.documentfoundation.org/showdependencytree.cgi?id=99671&hide_resolved=0
https://bugs.documentfoundation.org/showdependencytree.cgi?id=88278&hide_resolved=0

3) Organize bugs not only under one main meta bug, but also have 
sub-meta bugs and sub-sub-meta bugs to provide an hierarchically 
organized structure to the bugs.

example
https://bugs.documentfoundation.org/show_bug.cgi?id=102019
|- https://bugs.documentfoundation.org/show_bug.cgi?id=94551
|- https://bugs.documentfoundation.org/show_bug.cgi?id=103223
   |- https://bugs.documentfoundation.org/show_bug.cgi?id=34551

4) Notifying other users CCed on a meta bug of a related bug that they 
can possibly triage and fix.

Meta bugs have also helped developers in providing a central place for 
them to find all the related bugs of a particular topic they want to 
work on, as creating a new keyword or whiteboard tag for this grouping 
isnt efficient.

examples
https://bugs.documentfoundation.org/show_bug.cgi?id=81234
https://bugs.documentfoundation.org/show_bug.cgi?id=91063
https://bugs.documentfoundation.org/show_bug.cgi?id=91310

So i encourage all users to associate meta bugs to bug reports they 
submit and triage and create a new meta bug if a suitable one isnt 
available and they have seen enough similar bugs of a similar topic. 
Adding an alias for the meta bug is also encouraged, as it will appear 
on the page of associated bugs rather than the bug number. For a list of 
all available meta bugs, you can find the "Meta bugs" search query[1] 
listed in the "Saved Searches" tab[2] of Preferences in Bugzilla.

I've created many meta bugs over the last few months and would 
appreciate everyones help in making them as complete as possible. I have 
just finished cleaning up the sidebar meta bug[3] over the last 2 days, 
as it had over 150 bugs associated with it, and plan to continue further 
organizing its sub-meta bugs into sub-sub-meta bugs when necessary.



[1] 
https://bugs.documentfoundation.org/buglist.cgi?cmdtype=dorem&remaction=run&namedcmd=Meta%20bugs&sharer_id=22399

[2] https://bugs.documentfoundation.org/userprefs.cgi?tab=saved-searches

[3] 
https://bugs.documentfoundation.org/showdependencytree.cgi?id=65138&hide_resolved=0
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[Libreoffice-qa] Producing QA master crash report builds

2016-09-12 Thread Jay Philips
Hey guys,

Hope LibOCon was enjoyable.

So if i remember correctly, only release builds have the crash reporter 
built in, but it would be useful to have crash reporting during the 
development of the master, so i'd like to suggest that master crash 
report builds be created atleast once a month so QA can bang against it, 
especially those who use it on a regular basis outside of QA, so we are 
less reliant on users to bang against it with real releases.

Regards,
Yousuf
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[Libreoffice-qa] gtk3 builds for QA

2016-07-13 Thread Yousuf &#x27;Jay7; Philips

Hi All,

As the gtk3 build of LO is constantly getting improved, it would be good 
to have gtk3 builds of LO available for QA to regularly test against. I 
recently installed Fedora in a VM and the gtk3 build of LO comes with it 
and there was a bug in it, but unfortunately i didnt have a gtk3 master 
build to see if the bug had already been fixed.


Yousuf
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Re: [Libreoffice-qa] right-click menu of images in Writer: submenu of Wrap has only one entry

2016-06-21 Thread Yousuf &#x27;Jay7; Philips

Hi JBF,

I cant reproduce this with daily 5.2, but if anything has gone missing 
or has changed it label, then it would be the result of Maxim's work.


https://bugs.documentfoundation.org/show_bug.cgi?id=93837

Yousuf

On 06/17/2016 08:35 AM, Jean-Baptiste Faure wrote:

Hi,

In the submenu Wrap of the right-click menu of an image in Writer, there
is only "Edit Contour...". In 5.1 we have several other entries.
Is this part of the simplification of menus or a bug?

I guess it is a bug because having only one entry in a submenu make the
submenu useless.

Please could you confirm?

Best regards.
JBF


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Re: [Libreoffice-qa] Keyword for ux-advise

2016-04-17 Thread Yousuf &#x27;Jay7; Philips

Hey,

On 04/17/2016 08:53 PM, Joel Madero wrote:

Hi,


The design team would like a 'needsUXEval' keyword added to the
keywords field, so that ux-advise bugs can be assigned that keyword
instead of having ux-advise assigned in the component field, so for
example it would be easy to search bugs in Draw that require ux-advise.

Done


Thanks


QA members that would be assigning this new keyword rather than the
component should be aware that they would have to add the ux-advise
mailing list email to the CC list, as that isnt automatically being
set with the use of the keyword.

I doubt people will remember to do this - but, it's your workflow.


Kendy felt it maybe difficult and wanted to know if it was possible to 
do this from the bugzilla end so that it would be automatic.



Should I delete the component?


I wouldnt delete the component until all the entries set to ux-advise 
are changed to a more suitable component.



Best,
Joel


Regards,
Yousuf
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[Libreoffice-qa] Keyword for ux-advise

2016-04-17 Thread Yousuf &#x27;Jay7; Philips

Hi All,

The design team would like a 'needsUXEval' keyword added to the keywords 
field, so that ux-advise bugs can be assigned that keyword instead of 
having ux-advise assigned in the component field, so for example it 
would be easy to search bugs in Draw that require ux-advise.


QA members that would be assigning this new keyword rather than the 
component should be aware that they would have to add the ux-advise 
mailing list email to the CC list, as that isnt automatically being set 
with the use of the keyword.


Yousuf
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Re: [Libreoffice-qa] [libreoffice-design] Minutes of the Design Hangout: 2016-04-01

2016-04-11 Thread Yousuf &#x27;Jay7; Philips

On 04/05/2016 05:38 PM, Wols Lists wrote:

Just seen this - one little comment ...

"Prefer graphical widgets in favor of controls that require the input of
an exact value (e.g. an image’s transparency with discrete steps via
sliders)."

I'm not sure how appropriate it is in these circumstances, but one of
the things that drives me up the wall with guis is how you're forced to
use sliders/mice so much. A graphical widget should have a button that
converts it into an input window - eg I sometimes want to enter colours
as pantones.

Most people are visual. Most people prefer sliders. Just remember that
some of us don't ... :-) That's why I'm a WordPerfect fan - it's so easy
to use an input dialog that plonks things *exactly* where you want them
rather than dragging and hoping you've dropped it in the right place :-)


Though we will be introducing more graphical widgets, they will be 
accompanied by regular input fields that users can view/input the exact 
value. E.g. the transparency slider and spinbox field in the area 
content panel.



Cheers,
Wol


Yousuf
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[Libreoffice-qa] Windows XP only bug

2016-03-22 Thread Yousuf &#x27;Jay7; Philips

Hi All,

If anyone has Windows XP, can you check out the bug below on connecting 
to Google Drive. Thanks.


https://bugs.documentfoundation.org/show_bug.cgi?id=97226

Yousuf
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Re: [Libreoffice-qa] More information in About dialog

2016-03-08 Thread Yousuf &#x27;Jay7; Philips

Hi,

I had mentioned the issue to Meeks last week and he said "Oh - so; those 
numbers have to go through a mapping table to be human

readable. And - worse - they are now trying hard not to expose windows
version information in their new APIs."

On 03/08/2016 03:13 AM, Pedro wrote:

V Stuart Foote wrote

See this MSDN note:

https://msdn.microsoft.com/en-us/library/windows/desktop/ms724832%28v=vs.85%29.aspx


Ok. So LibreOffice is not getting the Windows version correctly.

In fact, if I open a command window I get "Microsoft Windows [Version
10.0.10586]" which makes sense and agrees with the MSDN page.


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Re: [Libreoffice-qa] Beginners guide to QA

2016-03-07 Thread Yousuf &#x27;Jay7; Philips

Hi,

On 03/07/2016 04:44 PM, Bjoern Michaelsen wrote:

Hi,

Nitpick here, but: Is there any good reason not to do this on
http://pad.documentfoundation.org/ or on a staging page on the wiki right away?


It is now in the wiki - 
https://wiki.documentfoundation.org/QA/Triage_For_Beginners



Best,

Bjoern
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[Libreoffice-qa] Beginners guide to QA

2016-03-07 Thread Yousuf &#x27;Jay7; Philips

Hi All,

I had suggested that a beginners guide to QA be created during one of 
the QA meeting some time back and would appreciate people's feedback on 
what has been written so far and what additions can be added, so that i 
can be complete and added to the wiki.


https://docs.google.com/document/d/1CGhkvqZBg-G_uYJFiNS8-d-P2VjyDE8Z2-rtqM__VG4/edit#

Yousuf
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Re: [Libreoffice-qa] Contact from LibreOffice-Box website

2016-03-03 Thread Yousuf &#x27;Jay7; Philips

Hi all,

Yes many users on the Mac Appstore have mentioned that in their reviews.

Here is one example: As per the other review on printing-I am having the 
same challenge. landscape mode is stuck?? On the print preview page I 
clicked on ‘more’ then ‘brochure’—[I am a messer when computers don’t do 
what I think they should do] & it flipped the page. I still don’t know 
why the PDF button is on? I’ll play with it some more and re-review.


https://itunes.apple.com/us/app/libreoffice-vanilla/id921923693?mt=12

On 03/03/2016 08:04 PM, Joel Madero wrote:

To me it just sounds like a bugShould ask on the user list to see if
anyone knows tricks or workarounds but if it's a bug, they'll just have
to report it and wait (and it could be a long time before it's fixed).

On 03/03/2016 01:00 AM, klaus-jürgen weghorn ol wrote:

Hi all,
maybe someone can take care of this and aswer to her.


Am 02.03.2016 um 19:34 schrieb katiem...@aol.com:


   Salutation - Ms.
Name - margaret
Surname - hardy
Email - katiem...@aol.com
Your Text - in a desperate attempt to convert appleworks and
microsoft word excel files to my new mac i tried your product - it
works for some but not all.  the problem is that the print page shows
horizontal and vertical layouts but it only prints the horizontal
even though i check the vertical box.






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[Libreoffice-qa] Improving the OS Field

2016-03-02 Thread Yousuf &#x27;Jay7; Philips

Hi All,

I'd like to suggest we improve the selection of OSes in the OS listbox, 
by getting rid of the ones we dont build for or have 0 bugs for (e.g. 
AIX, HP-UX) or have virtually no open bugs for (e.g. Solaris, OpenBSD), 
as we have an 'Others' entry that should be sufficient for that.
I also think we should add ones that have unique bugs that dont happen 
in different versions. Here are some of the ones i think should be added.


Windows XP - quite a few bugs exclusive to this
Windows Vista - quite a few bugs exclusive to this
Windows 10 - would assume new bugs are being found exclusive to this 
that dont affect 7 or 8

Windows (64-bit) - quite a lot of LO x64 build only bugs
Linux (64-bit) - i've seen a number of these that dont affect the 32-bit 
build


Steve would better know if we needed to break up the 'Mac OS X (All)' 
entry into additional entries.


With this improved OS field, i believe we can retire the Hardware field.

Yousuf
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[Libreoffice-qa] Tooltips on Windows

2016-03-01 Thread Yousuf &#x27;Jay7; Philips

Hi All,

Tommy opened a bug that he's unable to see tooltips in the color picker 
on Windows 8, though me and beluga arent able to reproduce on Linux or 
Windows 7, so if there are any Windows 8 or 10 users in QA, can you 
check if you can reproduce.


https://bugs.documentfoundation.org/show_bug.cgi?id=98100

Yousuf
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Re: [Libreoffice-qa] [libreoffice-design] Re: Any mac users out there

2016-03-01 Thread Yousuf &#x27;Jay7; Philips
Glad to have you on board Italo. Even if you dont use shortcuts, you can 
test that they work and you can compare them against other mac software 
like NeoOffice, MS Office, iWork, etc. if you have them.


On 03/01/2016 08:58 PM, Italo Vignoli wrote:

I am a Mac user too, but I am not a shortcut user (at all, I need icons
for my mouse). I can help, of course, alhtough my feedback would not
reflect Mac users using shortcuts.

On 01/03/2016 04:47, Yousuf 'Jay' Philips wrote:

Hi All,

I'm going to be also working on improving the shortcuts on Mac and
wondered if there are any mac users in the QA and design teams that
could test and make suggestions.

https://bugs.documentfoundation.org/show_bug.cgi?id=98290
https://docs.google.com/spreadsheets/d/198zpaE2SKD0MIQUmSKb-s9vVCZy5dsdLg5JXhJ82iHg/edit?usp=sharing



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[Libreoffice-qa] Any mac users out there

2016-02-29 Thread Yousuf &#x27;Jay7; Philips

Hi All,

I'm going to be also working on improving the shortcuts on Mac and 
wondered if there are any mac users in the QA and design teams that 
could test and make suggestions.


https://bugs.documentfoundation.org/show_bug.cgi?id=98290

https://docs.google.com/spreadsheets/d/198zpaE2SKD0MIQUmSKb-s9vVCZy5dsdLg5JXhJ82iHg/edit?usp=sharing

Jay
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Re: [Libreoffice-qa] Excel key bindings for Calc

2016-02-29 Thread Yousuf &#x27;Jay7; Philips

Hi Pedro,

On 02/29/2016 02:32 PM, Pedro wrote:

This is a very useful table.
One key that I always have to change in any LibreOffice installation is F4
to toggle absolute/relative addresses (maybe this could be changed from
Shift+F4 as default unless there are too many Calc users opposing?)


With LO 5.1, F4 was made to toggle absolute/relative addresses.


Does Ctrl+; (insert current date) work for you? This is one of Excel's
function that I really miss. Maybe it doesn't work on my systems because I
use a Portuguese keyboard? If so then it's probably a bug?


Works for me, so i guess its the portuguese keyboard. Some keyboard 
shortcuts have different shortcuts based on the language UI of LO that 
the user is using, so do file a bug for this and suggest an alternative 
shortcut that can work on your keyboard and CC me. Would also be good to 
get feedback from other users using the portuguese keyboard for their 
suggestion for an alternative shortcut.


Jay
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[Libreoffice-qa] Excel key bindings for Calc

2016-02-29 Thread Yousuf &#x27;Jay7; Philips

Hi All,

I'm currently working on an option for having Calc use Excel's keyboard 
shortcuts. So i'm gathering a list of shortcuts to see which ones can be 
integrated in Calc's default mode and which would be exclusive to an 
Excel keybinding mode.


https://docs.google.com/spreadsheets/d/1AmDXLkQiFK5OcOrtuGn7iAcqp2Yhc_eNNnlADk-ji-U/edit?usp=sharing

https://bugs.documentfoundation.org/show_bug.cgi?id=98255

If you have defined your own custom shortcuts in Calc, do share them 
with me. :D


Yousuf
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Re: [Libreoffice-qa] [libreoffice-design] Re: Minutes of the Design Hangout: 2015-10-07

2015-10-30 Thread Yousuf &#x27;Jay7; Philips

Hi,

On 10/30/2015 12:00 AM, Bjoern Michaelsen wrote:

Hi,

On Fri, Oct 09, 2015 at 10:13:43PM +0200, Jan Holesovsky wrote:

* 'industrial' icon theme - keep or remove?

 + https://gerrit.libreoffice.org/#/c/19149/
 + Human also depends on Industrial (Jay)
 + should that be actually depend on Tango? (Jay)
 + best to talk to Bjoern (Michaelsen) (Kendy)


Human has already been broken by tdf#93145 in LibreOffice 5.0.


All icon themes that were highly incomplete were affected in 5.0 
tdf#94408 - e.g. oxygen, sifr.



There is no way Ubuntu will ship a huge set of fallback themes to make Human
complete again, thus we only ship themes with galaxy as fallback -- the
ultimate fallback.


All Human needs to do to be complete is at build time to import all the 
missing icons from industrial into it, which is what tango does at build 
time, and ubuntu ship galaxy as the fallback.



For upcoming releases see lp#1506544:

  https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1506544

Note that does NOT mean we should immediately drop human. At least for
5.1/xenial it should be kept an transitional option.


Not sure how well breeze with the ubuntu theme and it maybe better to 
use tango.



Best,

Bjoern



Regards,
Yousuf 'Jay' Philips
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[Libreoffice-qa] Chart Styles for LibreOffice

2015-10-16 Thread Yousuf &#x27;Jay7; Philips

Hi All,

One of the means to improve the UX of libreoffice is to have a good set 
of presets for different features. The design team recently proposed new 
cell styles, which is hopeful to be included in 5.1. So recently i begin 
researching about chart styles and have prepared a document regarding 
the parts of a chart style, so that people can propose chart styles for 
review and to also get feedback and interest from devs on its 
implementation.


The document is available as an attachment to bug 90490 ( 
https://bugs.documentfoundation.org/attachment.cgi?id=118876 ) and is 
also available online on google docs ( 
https://docs.google.com/document/d/1QZ2JchTHZ0_o4CZwMNB-xVqIKJVomrnSw8LetfX-uZ8/edit?usp=sharing 
).


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[Libreoffice-qa] Chart Sidebar Testing

2015-10-07 Thread Yousuf &#x27;Jay7; Philips

Hi All,

Marcus (moggi on irc) is working on the sidebar for Chart mode for 5.1, 
so please test it when you have time and if you find bugs in it, please 
set blocks to 91063.


https://bugs.documentfoundation.org/show_bug.cgi?id=91063

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Re: [Libreoffice-qa] New Whiteboard tags created for text layout bugs: text:rtl, text:cjk, text:ctl

2015-10-07 Thread Yousuf &#x27;Jay7; Philips

Hi Qubit,

Just wanted to let you guys know what i've been doing about rtl and cjk 
bugs that i've encountered in the past. I've been setting them to their 
meta bugs as the meta bugs have alot of users CCed on them that would 
likely look over the bug as well.


RTL - https://bugs.documentfoundation.org/show_bug.cgi?id=43808
CJK - https://bugs.documentfoundation.org/show_bug.cgi?id=83066

Yousuf 'Jay' Philips

On 09/25/2015 05:00 PM, Robinson Tryon wrote:

Hi all,

After some discussion during the conference and at the hackfest
yesterday, we identified new Whiteboard tags to be used to categorize
bugs related to text layout.

Details available here, including links to all bugs using the tags:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Whiteboard/Advanced#text:xxx


Cheers,
--R


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[Libreoffice-qa] Gathering OpenGL info

2015-10-04 Thread Yousuf &#x27;Jay7; Philips

Hi All,

I've just added info to the OpenGL wiki page on how to get a computer's 
OpenGL details so QA can instruct users to provide this when they are 
reporting bugs related to this.


https://wiki.documentfoundation.org/OpenGL

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[Libreoffice-qa] Paragraph and character styles in Writer's Styles menu

2015-09-15 Thread Yousuf &#x27;Jay7; Philips

Hi All,

As part of the rework of the menus in Writer (bug 91781), i've created a 
Styles menu and i've put some paragraph styles in there and wanted to 
know if anyone has any suggestions of additional paragraph or character 
styles that should be added to the list. Presently i'm planning to add 
Default, Emphasis, Strong Emphasis, and Source Text character styles.


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Re: [Libreoffice-qa] Interoperability Test File

2015-08-25 Thread Jay Philips

On 08/25/2015 01:49 PM, Pedro wrote:


These are exactly the kind of bugs that bring bad reputation to
LibreOffice...


Doubt this brings bad reputation to LO, as that is what i used to do 
when i first joined. :D


> Interoperability and Regressions...

Without identifying interoperability and regression problems, LO wont 
get better.


Jay
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[Libreoffice-qa] Anyone with Windows Vista or XP

2015-04-27 Thread Jay Philips
Hi All,

A user is reporting a weird behaviour of drop downs menus popping
upwards rather than downwards and i'm not able to reproduce it on linux
or windows 7, so as the user is running windows xp or vista, can anyone
check if this is reproducible.

https://bugs.documentfoundation.org/show_bug.cgi?id=90871

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[Libreoffice-qa] Any KDE users out there

2015-04-17 Thread Jay Philips
Hi All,

Is anyone running a KDE linux distro as a user says that when he opens a
chart, the chart's location changes when LO jumps into chart edit mode.
This doesnt happen for me on my mata (aka gnome 2) desktop.

https://bugs.documentfoundation.org/show_bug.cgi?id=90586

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Re: [Libreoffice-qa] my reduced QA activity

2015-04-12 Thread Jay Philips
Hi Tommy,

We've miss you and look forward to your return.

Regards,
Jay Philips

On 04/12/2015 01:42 PM, Tommy wrote:
> 
> Hi guys, as you may have noticed my QA activity has been almost close to
> zero in the last few months.
> 
> I've been very busy at work and some familiar medical issues (which
> fortunately seems going towards  resolution) reduced drastically the
> time I can dedicate to the LibO project.
> 
> I'm sorry I can't give more help in this moment and I hope in the future
> to be back on track.
> 
> Thanks for your understanding.
> tommy
> 
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Re: [Libreoffice-qa] Background/frame regressions in 4.4

2015-03-04 Thread Jay Philips
Hi Bjoern,

Matthew has bibisected bug 88337 and bug 85283 and confirmed both are
caused by different commits, so i dont see how both can be duplicates of
bug 86578 which hasnt been bibisected.

https://bugs.documentfoundation.org/show_bug.cgi?id=85283
 commit 6e61ecd09679a66060f932835622821d39e92f01 (Mar 19 2014)

https://bugs.documentfoundation.org/show_bug.cgi?id=88337
 commit 7d9bb549d498d6beed2c4050c402d09643febdfa (Jun 2 2014)

Regards,
Jay Philips

On 03/04/2015 07:32 PM, Bjoern Michaelsen wrote:
> Hi,
> 
> there are lots of very similar "background/frame regressions" in 4.4, e.g.:
> 
>  
> https://bugs.documentfoundation.org/buglist.cgi?bug_id=89478%2C89478%2C88337%2C87369%2C85283%2C89802&bug_id_type=anyexact&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=RESOLVED&bug_status=VERIFIED&bug_status=CLOSED&bug_status=NEEDINFO&bug_status=PLEASETEST&list_id=525561&product=LibreOffice&query_format=advanced
> 
> I havent actually crosschecked all of those to be really describing different
> issues. If someone could look into that it would be great. (Bibisecting these
> might help here: Regressions caused by different commits cant really be
> duplicates.)
> 
> Once the dupes are sorted out, at least one of these should likely be a MAB, 
> if
> only for the dupes count.
> 
> Best,
> 
> Bjoern
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[Libreoffice-qa] Unable to set ux-advise bugs to NEW in new bugzilla

2015-01-31 Thread Jay Philips
Hi All,

As ux-advise bugs are not supposed to be affecting the QA bug count, the
new bugzilla doesnt permit me to change its status when creating a bug
report.

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Re: [Libreoffice-qa] Platform + BSA

2015-01-12 Thread Jay Philips
Hi Joel,

Yes that would be the smart thing to do, as many bugs i triage i have to
reset platform and architecture, though i've found that many Mac
reported bugs are only Mac related. :D

Regards,
Jay Philips

On 01/11/2015 09:49 PM, Joel Madero wrote:
> Hi All,
> 
> I wanted to get feedback about BSA setting Platform to ALL instead of
> being based on what the user is using. Many bugs are set to OS(X) or
> Windows(all) simply because that's the platform that was used by the
> user but in fact the bug affects every platform. The vast majority of
> bugs are not platform dependent and having a bug set to Windows(all) or
> OS(X) or even Linux(all) can leave bugs unconfirmed for too long because
> people think "this doesn't affect my platform."
> 
> Suggestion:
> Platform is set to all automatically
> Platform that user is using is put in comment of description
> 
> 
> Then if a triager tries testing in Linux and can't see the issue, the
> triager can set the platform to Windows(all) or OS(X) according to what
> the original bug reporter is using and put a comment saying "this must
> not affect Linux" (or whatever platform is being tested on of course).
> 
> 
> Just a thought as I think that we're missing some opportunities to
> bibisect and triage faster because of these platform things.
> 
> 
> Best,
> Joel
> 
> P.S. Same could go for architecture . . . I've literally seen 1 bug that
> hasn't affected both 32 and 64 bit machines.
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Re: [Libreoffice-qa] SVG filter issues BZ 88277 BZ 88278

2015-01-12 Thread Jay Philips
Hi Stuart,

We do have whiteboard keywords for the two types of svg and me and joren
were heavily tagging them before. :D

filter:svgOpen
filter:svgInsert

Regards,
Jay Philips

On 01/12/2015 01:08 AM, V Stuart Foote wrote:
> Folks,
> 
> I've spun up two new meta issues to help wrangle issues affecting our
> handling of SVG.  Two because we have two filter mechanisms for handling
> SVG. 
> 
> Bug 88277 - Meta: SVG fileOpen filter (Draw)
> <https://bugs.freedesktop.org/show_bug.cgi?id=88277>  
> Bug 88278 - Meta: insert SVG image filter (all modules)
> <https://bugs.freedesktop.org/show_bug.cgi?id=88278>  
> 
> The first is for the filter when we open an SVG image in the Draw module. 
> That filter process is rather outdated and has a number of unresolved
> issues.
> 
> The later is for the filter when we insert an SVG image into any of the
> modules.  That filter is the more complete but also has some annoying
> quirks.
> 
> I've populated them with some of the more obvious SVG issues, but please
> feel free to expand  them, comment, or even consolidate dupes.
> 
> Stuart
> 
> 
> 
> 
> 
> --
> View this message in context: 
> http://nabble.documentfoundation.org/SVG-filter-issues-BZ-88277-BZ-88278-tp4135768.html
> Sent from the QA mailing list archive at Nabble.com.
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[Libreoffice-qa] Anyone with a dual monitor

2015-01-06 Thread Jay Philips
Hi Guys,

Have a bug report of a user using a dual monitor who reports funny
behaviour with the sidebar, so if anyone has that setup, can you give it
a look.

https://bugs.freedesktop.org/show_bug.cgi?id=87826

-- 
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Re: [Libreoffice-qa] Release Notes Whiteboard Keyword

2014-11-15 Thread Jay Philips
Hi Joel,

MAB is limited to bug fixes and some bugs fixes that are in the release
notes are not in MAB. Also the release notes are primarily focused on
enhancements. :D

Regards,
Jay Philips

On 11/15/2014 02:56 AM, Joel Madero wrote:
> 
> Hi Jay,
>> Hi All,
>>
>> I had recently been listening to a podcast and they mentioned that a
>> linux or bsd distro would have a keyword in its bug tracking system for
>> bugs that are worth mentioning in the release notes. So i was thinking
>> that a whiteboard keyword of the same could be done so that it is easy
>> to query bugzilla for these when libreoffice releases a major release.
> I have really mixed feelings about this - sounds like a good way to
> encourage pet bugs which we don't like. How is this different from just
> the MAB list?
> 
> Best,
> Joel
> 
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[Libreoffice-qa] Release Notes Whiteboard Keyword

2014-11-14 Thread Jay Philips
Hi All,

I had recently been listening to a podcast and they mentioned that a
linux or bsd distro would have a keyword in its bug tracking system for
bugs that are worth mentioning in the release notes. So i was thinking
that a whiteboard keyword of the same could be done so that it is easy
to query bugzilla for these when libreoffice releases a major release.

-- 
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Re: [Libreoffice-qa] LO master still crashing on "Tools - Options - LibreOfficeDev Base"

2014-10-26 Thread Jay Philips
Hi Thomas,

Cor and I have already reported this bug.
https://bugs.freedesktop.org/show_bug.cgi?id=85081

Regards,
Jay Philips

On 10/26/2014 12:46 PM, Thomas Hackert wrote:
> Good morning @ll,
> I am still able to reproduce the crash with "Tools – Options – 
> LibreOfficeDev Base", which I reported here on 3rd of October (see 
> http://lists.freedesktop.org/archives/libreoffice-qa/2014-October/007849.html)
>  ... :( Will this bug also be in the upcoming 
> 4.4.0.0alpha1, which should be (already?) released (soon?), 
> according to 
> https://wiki.documentfoundation.org/ReleasePlan/4.4?
> 
> Steps to reproduce:
> 1. Start LO
> 2. go to "Tools – Options – LibreOfficeDev Base" and either click on 
> "Connections" or "Database"
> 
> LO immediately crashes ... :(
> 
> Tested with:
> LO: Version: 4.4.0.0.alpha1+ Build ID: 
> 3f5251675ae56ea282fdeb09dbc53ce4aae6 TinderBox: Linux-rpm_deb-
> x86@45-TDF, Branch:master, Time: 2014-10-26_01:09:19
> (parallel installed, following the instructions from 
> https://wiki.documentfoundation.org/Installing_in_parallel)
> OS: Debian Testing i686
> 
> Could someone else also still reproduce it on a different system?
> TIA for testing
> Thomas.
> 
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[Libreoffice-qa] Spellchecking on pre-release

2014-10-09 Thread Jay Philips
Hi All,

Not sure how relevant this is, but i saw this on twitter.

well dang, libreoffice's previously-latest nightly pre-release doesn't
properly spellcheck. It thinks kolandar = correct spelling 4 calendar
< https://twitter.com/KewlH4ck3r/status/519970072002297856 >

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Re: [Libreoffice-qa] fdo Bugzilla upgraded to 4.4.5

2014-10-04 Thread Jay Philips
Thanks a million as that works. :D

Regards,
Jay Philips

On 10/03/2014 08:35 PM, bfoman wrote:
> jphilipz wrote
>> Hi bfoman,
>> I'm assuming it rolled out yesterday or so, as since yesterday i've been
>> having difficulties loading large pages in bugzilla as they are not
>> fully loading in my browser of choice (opera).
> 
> Hi!
> You can try to set Browser identification as IE (for this site). Do not
> forget to file a bug when bugzilla.mozilla.org come back to life.
> Best regards.
> P.S.
> jmadero - you made my day. Thanks for a big cup of ROTFL.
> BTW: Bugzilla 4.4.6 will be released soon, hope fdo admins will update
> promptly.
> 
> 
> 
> --
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Re: [Libreoffice-qa] fdo Bugzilla upgraded to 4.4.5

2014-10-03 Thread Jay Philips
I guess my work on bugzilla will be limited with this change.

Jay

On 10/03/2014 05:38 AM, V Stuart Foote wrote:
> Joel,
> 
> Kind of looks like they did...
> 
> https://www.libreoffice.org/bugzilla/admin.cgi
> 
> Stuart
> 
> 
> 
> --
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Re: [Libreoffice-qa] fdo Bugzilla upgraded to 4.4.5

2014-10-02 Thread Jay Philips
Hi bfoman,

I'm assuming it rolled out yesterday or so, as since yesterday i've been
having difficulties loading large pages in bugzilla as they are not
fully loading in my browser of choice (opera).

Regards,
Jay Philips

On 10/02/2014 07:00 PM, bfoman wrote:
> Hi!
> Important news for users and those planning Bugzilla migration - fdo
> Bugzilla have been upgraded to latest 4.4.5 version!
> Please read about new features available -
> http://www.bugzilla.org/releases/4.4.5/release-notes.html#v44_feat
> The upgrade to next stable branch of Bugzilla with a lot of new features
> will be easier.
> Best regards.
> 
> 
> 
> --
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[Libreoffice-qa] any kde, mac and xmonad users

2014-09-29 Thread Jay Philips
Hi Guys/Gals,

Came across 3 bugs for impress that involve different desktop
environments then i have, so if anyone can have a peak at it, that would
be great.

libo causes a segfault on xmonad
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=78073

kde notifications appearing while in slide show
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=80729

undo doesnt refresh text rendering on mac
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=82871

-- 
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Re: [Libreoffice-qa] Some needQAAdvice bugs

2014-09-19 Thread Jay Philips
Thanks Owen for taking the time to check them out.

Regards,
Jay Philips

On 09/14/2014 08:50 AM, Owen Genat wrote:
> jphilipz wrote
>> Well i've been triaging today and came across a few bugs that i thought
>> i'd need the more experience QA or dev team to give their opinions on.
> 
> I have commented in the first bug and provided an example with some clarity.
> Appears to be a rounding / floating point(?) issue as you indicate. I think
> the other two are fine and offer a couple of improvements to LO. I have
> noticed the Draw toolbar one before. Strange behaviour, although IMO it
> really should not be doing that.
> 
> Well done, Owen.
> 
> 
> 
> --
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Re: [Libreoffice-qa] Scrollbar missing at "Tools - Options - LibreOfficeDev - Appearance" in LO 4.4.0.0alpha under Debian Testing i686

2014-09-16 Thread Jay Philips
All good with me. I close the bug as WFM.

Regards,
Jay Philips

On 09/16/2014 08:37 PM, V Stuart Foote wrote:
> Thomas, Jay, *,
> 
> Guess then it  must have been Jay's message from Sep 4th  finally clearing
> moderation.
> 
> So Jay, are you good now with the scroll bar on the Appearance panel on the
> 32-bit TB45 builds?  Can we set the fdo#81920 back to Resolved WFM?
> 
> Stuart
> 
> 
> 
> 
> --
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Re: [Libreoffice-qa] Scrollbar missing at "Tools - Options - LibreOfficeDev - Appearance" in LO 4.4.0.0alpha under Debian Testing i686

2014-09-16 Thread Jay Philips
Hi Thomas,

I see the toolbar, but the bottom edge is gone and i can only scroll
through a few entries.

Regards,
Jay Philips

On 09/04/2014 09:14 PM, Thomas Hackert wrote:
> Hello @ll,
> found something strange in LO Version: 4.4.0.0.alpha0+ Build ID: 
> 8e4defe4b59a72fbe82f94b26e233ba36640c739 TinderBox: Linux-rpm_deb-
> x86@45-TDF, Branch:master, Time: 2014-09-02_01:46:56 (parallel 
> installed, following the instructions from 
> https://wiki.documentfoundation.org/Installing_in_parallel and with 
> installed en_US lang- as well as helppack) under Debian Testing 
> i686:
> 
> 1. Start LO
> 2. Go to "Tools – Options – LibreOfficeDev – Appearance"
> 
> While there was a scrollbar on the right in the last versions of LO, 
> there is none in the above mentioned version ... :( Also if I "tab" 
> through the different possible options there, there appears a short 
> scrollbar, but you can neither use this to scroll the right side of 
> the dialog to the bottom nor "tab" to it there ... :(
> 
> Can someone test this with a different OS/architecture, please? Is 
> it the same there? Does anybody know, if it is already reported to 
> bugzilla?
> 
> TIA and have a nice evening
> Thomas.
> 
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[Libreoffice-qa] Some needQAAdvice bugs

2014-09-13 Thread Jay Philips
Hi All,

Well i've been triaging today and came across a few bugs that i thought
i'd need the more experience QA or dev team to give their opinions on.

User wants to be able to enter in a font size of 10.7, but the value is
automatically rounded to 10.6
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=83090

User says drawing toolbar should be shown in its final state when
displayed and not shown and then buttons are removed from the toolbar
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=83320

User feels the double-clicking of the page statusbar section should
automatically select the page number, i do agree but not sure if this
should be a bug or enhancement
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=83491

-- 
Regards,
Jay Philips
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Re: [Libreoffice-qa] BSA 2.0 - First Draft of Concept Questions

2014-09-11 Thread Jay Philips
On 09/11/2014 04:40 AM, Joel Madero wrote:
> 
> On 09/10/2014 04:32 PM, Jay Philips wrote:
>> Hey Joel,
>>
>> Yes i think a step by step process is a nice user friendly way to go.
>> When Calligra Words crashed on me, their step by step bug report was fun
>> to go through.
>>
>> About your doc, here are some thoughts.
>>
>> 1) I'm assuming that many users coming to the BSA are coming through the
>> Help > Send Feedback menu item and the libreoffice version number will
>> be provided through this link, so the first question should be for the
>> user to enter in the libreoffice version they are using and that the
>> list be automatically set to the version present in the link. After the
>> user selects his version, or simply clicks ok as his version is already
>> selected, then either it takes him to the 'please upgrade your version'
>> notice or step 2.
> Not sure I'm following this.

About suggestion 1, when a user goes to Help > Send Feedback, its a link
that looks like this <
http://www.libreoffice.org/get-help/feedback/?LOversion=4.4.0.0.alpha0&LOlocale=en-US&LOmodule=StartModule
> and in the LOversion part of the url, that is the libreoffice version
number, so that should be used to automatically set it in the drop down.

Forgot to mention that in the 'Reproducible Steps:' step, the module
selection should be there as well, and the link mentioned above will
also help in its auto selection.

>> 2) I think we should ask them to download the latest stable/still
>> version if they are running an EOL version or if they are on an older
>> version of the current stable/still.
> I strongly disagree - if it's fixed in Fresh - that is sufficient 95% of
> the time (ie. we're not going to go dig through to find a backport if
> stable isn't fixed). The idea here is to lessen the load on QA, not to
> increase, and this would increase it. Else they download stable, confirm
> that their minor bug is still in it, report, we find that it's fixed in
> Fresh, and just set to WFM. This is not the ideal situation. They can
> always download stable - we'll just direct them to the Fresh page, if
> they go to the Stable branch, fine.
>
>> 3) Step 2 should be asking the user for his operating system, with that
>> being automatically selected by means of javascript through the user's
>> browser agent (florian already has that code).
> Takes more work to implement. Florian's thing is a concept, not
> currently workable without additional steps by user.

The main point here is that step 2 should be the user choosing his
operating system and the javascript can assist with that selection. If
the javascript is never implemented, that is also not a problem for this
to be step 2. This should be very easy to implement and Liongold or I
can assist with it with Florian's code.

>> 3) Step 3 should be asking them if this is a bug report or an
>> enhancement request and this step should be skipped if the user clicks
>> the two different links on <
>> http://www.libreoffice.org/get-help/feedback/ >, as presently they link
>> to the same page.
> Again this takes more work and coding WITHIN LibreOffice but I'm not
> opposed to the idea.

I'm assuming cloph or Liongold can easily make this minor change and
worst case, i'll can do it if i get the keys. :D

>> 4) Step 4 is only for users who are submitting a bug report and that
>> asks them if this bug had happened in a previous version and shows the
>> version list with the first entry being something like "i'm not sure".
> Yup agreed.
>>
>> 5) I think it would be great to have bug priority set by simple yes/no
>> questions, but think that is the job of the QA team to set that feature,
>> and a simple yes/no question of whether it hangs/crashes is sufficient
>> for BSA bug reporters.
> This would just set a "quasi" setting that could always be changed, I
> disagree that we can't ask users to help us. Else - the reality is we
> don't have the time to even triage bugs let alone deal with prioritizing
> them. A rough idea through 4 questions seems fine and if users are
> unhappy answering 4 simple questions, I have little patience for taking
> my time to triage their bugs.
> 
> Best,
> Joel
> 
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Re: [Libreoffice-qa] BSA 2.0 - First Draft of Concept Questions

2014-09-10 Thread Jay Philips
Hey Joel,

Yes i think a step by step process is a nice user friendly way to go.
When Calligra Words crashed on me, their step by step bug report was fun
to go through.

About your doc, here are some thoughts.

1) I'm assuming that many users coming to the BSA are coming through the
Help > Send Feedback menu item and the libreoffice version number will
be provided through this link, so the first question should be for the
user to enter in the libreoffice version they are using and that the
list be automatically set to the version present in the link. After the
user selects his version, or simply clicks ok as his version is already
selected, then either it takes him to the 'please upgrade your version'
notice or step 2.

2) I think we should ask them to download the latest stable/still
version if they are running an EOL version or if they are on an older
version of the current stable/still.

3) Step 2 should be asking the user for his operating system, with that
being automatically selected by means of javascript through the user's
browser agent (florian already has that code).

3) Step 3 should be asking them if this is a bug report or an
enhancement request and this step should be skipped if the user clicks
the two different links on <
http://www.libreoffice.org/get-help/feedback/ >, as presently they link
to the same page.

4) Step 4 is only for users who are submitting a bug report and that
asks them if this bug had happened in a previous version and shows the
version list with the first entry being something like "i'm not sure".

5) I think it would be great to have bug priority set by simple yes/no
questions, but think that is the job of the QA team to set that feature,
and a simple yes/no question of whether it hangs/crashes is sufficient
for BSA bug reporters.

Regards,
Jay Philips

On 09/10/2014 11:16 PM, Joel Madero wrote:
> We've been talking about this for quite some time.
> *Idea: *A BSA that gives users a 1 question at a time approach with
> almost exclusively "yes/no" answers. By filling out the information the
> bug report gets appropriate importance, severity, version, attachments,
> etc . . .
> 
> The attached document has a first draft of the flow that I envisioned
> --> suggestions welcome.
> 
> 
> Best,
> Joel
> 
> 
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[Libreoffice-qa] For Those Who Like to Impress

2014-09-06 Thread Jay Philips
Hi All,

My writer toolbar proposal is going well and the dev that i'm working
with has suggested we do the same for other apps, starting with impress.
So i'm presently going through the stats to figure out which buttons to
add/remove and would feedback from those who use it in the form of
customized toolbar screenshots or suggestions of buttons that should be
visible by default.

-- 
Regards,
Jay Philips
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Re: [Libreoffice-qa] Missing "Tools - Options - Internet - MediaWiki" options in LO 4.4.0.0

2014-09-05 Thread Jay Philips
Hi Thomas,

No CC this time. :)

Both confirmations were on Linux Mint. But i can confirm that the
appearance bug was on windows master as well (2014-08-26). I'm updating
my builds today, so it might be gone by then. :)

Version: 4.4.0.0.alpha0+
Build ID: fcc6e8ae56d539ef92bfb917a52ac0638b3db25f
TinderBox: Linux-rpm_deb-x86@45-TDF, Branch:master, Time:
2014-08-30_01:50:29

Regards,
Jay Philips

On 09/05/2014 06:58 PM, Thomas Hackert wrote:
> Hello Jay, *,
> would you be so kind to stop CCing me, please? I am reading this ML 
> (though I might only be able to answer in the evenings ... :( ), so 
> I do not an additional mail ... ;) TIA :)
> 
> On Donnerstag, 4. September 2014 22:18 Jay Philips wrote:
> 
>> Confirmed.
> 
> Thanks for confirming :) Which OS/architecture did you use to test 
> it?
> Thanks again and have a nice evening
> Thomas.
> 
> 
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Re: [Libreoffice-qa] Scrollbar missing at "Tools - Options - LibreOfficeDev - Appearance" in LO 4.4.0.0alpha under Debian Testing i686

2014-09-04 Thread Jay Philips
Hi Thomas,

I confirmed that there is something wrong with the scrollbar, but my
last email is in queue for moderation as it had a screenshot of how it
looks on my end. :)

Regards,
Jay Philips

On 09/04/2014 09:14 PM, Thomas Hackert wrote:
> Hello @ll,
> found something strange in LO Version: 4.4.0.0.alpha0+ Build ID: 
> 8e4defe4b59a72fbe82f94b26e233ba36640c739 TinderBox: Linux-rpm_deb-
> x86@45-TDF, Branch:master, Time: 2014-09-02_01:46:56 (parallel 
> installed, following the instructions from 
> https://wiki.documentfoundation.org/Installing_in_parallel and with 
> installed en_US lang- as well as helppack) under Debian Testing 
> i686:
> 
> 1. Start LO
> 2. Go to "Tools – Options – LibreOfficeDev – Appearance"
> 
> While there was a scrollbar on the right in the last versions of LO, 
> there is none in the above mentioned version ... :( Also if I "tab" 
> through the different possible options there, there appears a short 
> scrollbar, but you can neither use this to scroll the right side of 
> the dialog to the bottom nor "tab" to it there ... :(
> 
> Can someone test this with a different OS/architecture, please? Is 
> it the same there? Does anybody know, if it is already reported to 
> bugzilla?
> 
> TIA and have a nice evening
> Thomas.
> 
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Re: [Libreoffice-qa] Missing "Tools - Options - Internet - MediaWiki" options in LO 4.4.0.0

2014-09-04 Thread Jay Philips
Hi Thomas,

Confirmed.

Regards,
Jay Philips

On 09/04/2014 09:34 PM, Thomas Hackert wrote:
> Hello @ll,
> and another one:
> 1. Start LO
> 2. Go to "Tools – Options – Internet – MediaWiki
> 
> On my system with LO Version: 4.4.0.0.alpha0+ Build ID: 
> 8e4defe4b59a72fbe82f94b26e233ba36640c739 TinderBox: Linux-rpm_deb-
> x86@45-TDF, Branch:master, Time: 2014-09-02_01:46:56 (parallel 
> installed, following the instructions from 
> https://wiki.documentfoundation.org/Installing_in_parallel and with 
> en_US lang- as well as helppack) under Debian Testing i686, there is 
> only a grey "page" on the right side, without any possibility to add 
> a wiki account etc. ... :( Can someone confirm this with a different 
> OS/architecture, please?
> TIA and have a nice evening
> Thomas.
> 
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[Libreoffice-qa] Importance of Footnotes

2014-08-30 Thread Jay Philips
Hi All,

I would appreciate if others could chime in on the importance of
footnotes and also on how often footnotes are used from their experience.

https://bugs.freedesktop.org/show_bug.cgi?id=83117

-- 
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Jay Philips
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Re: [Libreoffice-qa] Media Support in LibreOffice

2014-08-29 Thread Jay Philips
Hi R,

I thought it wouldnt make a difference with xiph or ffdshow tryouts as
klite already uses ffdshow/lav libraries, and thats what it turned out
to be.

Regards,
Jay Philips

On 08/29/2014 02:18 AM, Robinson Tryon wrote:
> On Thu, Aug 28, 2014 at 5:22 PM, Jay Philips  wrote:
>> Hi R,
>>
>> Any info about Windows from the devs, as i'd like to do some testing for it.
> 
> Jay -- It would be great if you could test on Windows with the Xiph
> and 'ffdshow tryouts' codec packs, that would be great. I stubbed-in
> some notes here:
> https://wiki.documentfoundation.org/Media_Support#Support_on_Windows
> 
> Thanks,
> --R
> 
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Re: [Libreoffice-qa] Media Support in LibreOffice

2014-08-28 Thread Jay Philips
Hi R,

Any info about Windows from the devs, as i'd like to do some testing for it.

Regards,
Jay Philips

On 08/28/2014 09:10 PM, Robinson Tryon wrote:
> On Wed, Aug 27, 2014 at 11:23 AM, Robinson Tryon
>  wrote:
>> On Tue, Aug 26, 2014 at 5:21 PM, Alexander Thurgood
>>
>>>> So Perian still might be an option for some users? That's actually
>>>> very useful. If Perian is indeed still compatible with modern builds
>>>> of OS X, then that might be our best option to promote for audio/video
>>>> playback inside LO. Have you tested that at all?
>>>
>>> No, I've not tested Perian since OSX 10.4
>>
>> Ok. The posts on the Perian mailing list suggest that 10.9 is a no-go
> 
> Hi all,
> 
> I've had a number of great conversations with various developers
> including Tor, Alex, and Norbert, and now have (I hope) a much better
> understanding of the situation.
> 
> For those interested in the details: Even though Apple is deprecating
> the QuickTime APIs that allow for things such as Perian and other
> QuickTime Components, the code may stick around for a couple of OS
> releases. Even if the QuickTime Player X is using AVFoundation in the
> backend, LibreOffice may be able to continue to use the QuickTime
> libraries.
> 
> There are some other possibilities (such as libvlc) that we can
> investigate for the future, but it's definitely worth it for us to see
> what's possible on 10.9 right now.
> 
> Alex -- It would be great to have your test results for a
> non-VLC-enabled master build on 10.9, both before and after installing
> Perian and/or the Xiph QT Components:
> http://perian.cachefly.net/Perian_1.2.3.dmg
> https://www.xiph.org/quicktime/
> 
> Feel free to add those in a table on the wiki, or just let me know via
> email and I'll make an update to the wiki page:
> https://wiki.documentfoundation.org/Media_Support#OS_X_10.9_Codec_Support
> 
> Thanks!
> --R
> 
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Re: [Libreoffice-qa] QA Call Time

2014-08-26 Thread Jay Philips
I should be available anytime that its set.

Regards,
Jay Philips

On 08/26/2014 05:45 PM, Joel Madero wrote:
> Hi All -
> 
> So the QA call time appears to be a problem again. I can no longer make
> the current time and we've seen decline in participation for the last
> few calls. Can we get a "I'm interested" vote for people who *might*
> consider joining the call if the time was better for you. The call is
> incredibly important for the team (IMHO) as I think it keeps us
> cohesive, allows us to talk live about problems/concerns, allows us to
> discuss new plans and get updates on ongoing projects.
> 
> I'd really like to suggest that people who are quite active on the ML
> and FDO at least consider joining the call -- it's free and you aren't
> expected to say anything if you have nothing to say ;) But it would be
> nice to see these people on the call (you know who you are! ;) ).
> 
> That being said - if the call is tomorrow as planned I won't be available.
> 
> @Robinson - thoughts?
> 
> 
> Best,
> Joel
> 
> 
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Re: [Libreoffice-qa] Media Support in LibreOffice

2014-08-26 Thread Jay Philips
Hi R,

Added everything to the wiki. :) The video file i used for the
conversions was an anime (japanese cartoon) mkv file i had on pc. If you
want it, i can give you a link to its torrent/magnetic link. :)

Regards,
Jay Philips

On 08/26/2014 08:05 AM, Robinson Tryon wrote:
> Jay -- Can you tell me which version of LibreOffice you were using for
> the GNU/Linux test results in this bug?  (Oh, and which input media
> files you tested would also be appreciated)
> https://wiki.documentfoundation.org/Media_Support#Test_Results
> 
> Thanks,
> --R
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Re: [Libreoffice-qa] Media Support in LibreOffice

2014-08-25 Thread Jay Philips
Hey R,

To my knowledge image support is pretty much all good (i'm assuming you
mean simple image formats like jpg, png, etc), while more complex image
formats have minor issues in eps (eps seems to have more problems
outside of windows) and wmf (wmf is handled by a library managed by the
document liberation team). Below are bugs i've reporter/commented on for
the different formats.

WMF
https://bugs.freedesktop.org/show_bug.cgi?id=79664
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=80503
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=80389
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=77525

EPS
https://bugs.freedesktop.org/show_bug.cgi?id=80036
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=70751
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=81592
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=71828

When it comes to svg, the svg insert library is quite good and
constantly improving. When it comes to the svg open library that works
in Draw, that one has quite alot of problems from the bug reports i've
seen and i havent seen much work going into fixing those bugs.

SVG Insert
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=78554
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=82221

Regards,
Jay Philips

On 08/25/2014 07:02 PM, Robinson Tryon wrote:
> On Sat, Aug 23, 2014 at 7:59 PM, Jay Philips  wrote:
>> Hi Robinson,
>>
>> I have updated the wiki with my finds for Linux and Windows.
> 
> Thanks!  (And thanks to Owen for providing additional information)
> 
>> Alex's Mac
>> findings can be found at <
>> https://www.libreoffice.org/bugzilla/show_bug.cgi?id=79546 > and pretty
>> much can be summaries as videos can be inserted and a preview will
>> display, but has no playback.
> 
> So there's no video playback on OSX right now? How about audio -- same 
> problem?
> 
> Alex did a lot of great testing w/different file formats in bug 79546.
> I'm going to add that to the wiki in tabular form.
> https://wiki.documentfoundation.org/Media_Support
> 
> If someone is interested in performing some cross-platform testing re:
> image support, it would be great to have that included on the wiki as
> well.
> 
> 
> Cheers,
> --R
> 
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Re: [Libreoffice-qa] Suggestion for the use of pre-written responses

2014-08-24 Thread Jay Philips
Hi All,

I want to thank those who visited the wiki and contributed to it. I
wanted to let everyone know that i have finished including all the ones
that i use on a regular basis. :D

Regards,
Jay Philips

On 08/20/2014 11:02 PM, Jay Philips wrote:
> Hi All,
> 
> Yes similar to what joel stated, i'm just posting the ones i use on the
> wiki for others to use if they'd like and for those who have their own
> and would like to share them, that they'd have a centralized resource to
> post them to. I believe the wiki will also be a useful resource for new
> QA members to see what type of responses they are likely to have to
> respond with.
> 
> I personally use my browser's (opera) inbuilt feature to save these
> responses and whiteboard keywords so i dont have to copy and paste them
> from a wiki page or text file. Hopefully something similar can be added
> into the new bugzilla for QA/dev team members can easily have access to
> as Bjoern suggested or until then, grabbing a browser extension which
> has a similar feature like JBF suggested. For all those chrome/chromium
> users, search the extension for clip or clipboard and there are quite a
> few of them listed there.
> 
> Regards,
> Jay Philips
> 
> On 08/20/2014 06:38 PM, Joel Madero wrote:
>>
>> Hey there,
>>
>>> Jay, *,
>>>
>>> Not sure that codifying a bunch of "approved" QA exchanges is in the
>>> best interest of moving the QA process along--especially if we have to
>>> dig them out of a WiKi.   It would not do much to improve the QA flow,
>>> nor improve the readability of issues over their life span.
>>>
>>> Otherwise, during triage we should all strive to be courteous.  By
>>> itself,  the automated  message delivered  "*** This bug has been
>>> marked as a duplicate of bug x ***" is a bit too terse in closing
>>> a NEW issue as duplicate.  But believe including a simple "thank you"
>>> for posting would suffice.
>>>
>>> If too many bugs like fdo#82701 are making it through,  then the
>>> Bugzilla and BSA "duplicate" issue filters may need to be improved.
>>
>> I don't think he was trying to codify - maybe more just saying "I'm
>> posting these to the wiki - feel free to use (or not use) them at your
>> pleasure :) I've thought of doing similar things with my auto responses
>> but of course everyone can use their own methodology :)
>>
>>
>> Best,
>> Joel
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Re: [Libreoffice-qa] Media Support in LibreOffice

2014-08-23 Thread Jay Philips
Hi Robinson,

I have updated the wiki with my finds for Linux and Windows. Alex's Mac
findings can be found at <
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=79546 > and pretty
much can be summaries as videos can be inserted and a preview will
display, but has no playback.

Regards,
Jay Philips

On 08/23/2014 09:36 AM, Robinson Tryon wrote:
> Hi all,
> 
> I've chatted with a number of you regarding the support of media in
> LibreOffice (mostly codecs for Video). I know we have some outstanding
> bugs, and I know there is some confusion about what we do support and
> how.
> 
> I've created the following wiki page to help to collect and provide
> information about the status of media support in LibreOffice:
> https://wiki.documentfoundation.org/Media_Support
> 
> For now the page provides some basic information about how we support
> media in LibreOffice, and provides some instructions on how to *add*
> support for additional codecs on multiple platforms. Eventually we may
> want to refactor the page into a page for users and a more technical
> page for contributors, but for the time being the page will target
> both audiences.
> 
> Please expand that page to provide more information. I'd avoid listing
> specific bugs on that page unless they're tracking bugs, just to avoid
> the content getting stale quickly.
> 
> Have fun!
> 
> Thanks,
> --R
> 
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Re: [Libreoffice-qa] Suggestion for the use of pre-written responses

2014-08-20 Thread Jay Philips
Hi All,

Yes similar to what joel stated, i'm just posting the ones i use on the
wiki for others to use if they'd like and for those who have their own
and would like to share them, that they'd have a centralized resource to
post them to. I believe the wiki will also be a useful resource for new
QA members to see what type of responses they are likely to have to
respond with.

I personally use my browser's (opera) inbuilt feature to save these
responses and whiteboard keywords so i dont have to copy and paste them
from a wiki page or text file. Hopefully something similar can be added
into the new bugzilla for QA/dev team members can easily have access to
as Bjoern suggested or until then, grabbing a browser extension which
has a similar feature like JBF suggested. For all those chrome/chromium
users, search the extension for clip or clipboard and there are quite a
few of them listed there.

Regards,
Jay Philips

On 08/20/2014 06:38 PM, Joel Madero wrote:
> 
> Hey there,
>
>> Jay, *,
>>
>> Not sure that codifying a bunch of "approved" QA exchanges is in the
>> best interest of moving the QA process along--especially if we have to
>> dig them out of a WiKi.   It would not do much to improve the QA flow,
>> nor improve the readability of issues over their life span.
>>
>> Otherwise, during triage we should all strive to be courteous.  By
>> itself,  the automated  message delivered  "*** This bug has been
>> marked as a duplicate of bug x ***" is a bit too terse in closing
>> a NEW issue as duplicate.  But believe including a simple "thank you"
>> for posting would suffice.
>>
>> If too many bugs like fdo#82701 are making it through,  then the
>> Bugzilla and BSA "duplicate" issue filters may need to be improved.
>
> I don't think he was trying to codify - maybe more just saying "I'm
> posting these to the wiki - feel free to use (or not use) them at your
> pleasure :) I've thought of doing similar things with my auto responses
> but of course everyone can use their own methodology :)
> 
> 
> Best,
> Joel
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[Libreoffice-qa] Suggestion for the use of pre-written responses

2014-08-20 Thread Jay Philips
Hi All,

Over the months of doing triaging, i've found that the best means of
communicating with bug reporters is to have a set of pre-written
responses to suit various common situations like confirming a bug,
requesting a sample document, and asking for clear steps. These
responses are very handy for the initial comment between me and the bug
reporter, but do come in handy at other times as well, like requesting
they reset their profile or send in a screencast. These responses have a
simple and short format, similar to the below.

--

Hello [user's name],

Thank you for submitting the bug. I can confirm that the bug is
available in 4.2.7, 4.3.2 and master on Linux.

--

The primary message that i wanted to get across to the bug reporter is
that we are welcoming and appreciate the effort they made in reporting
the bug, as reporting a bug on BSA for the first time is a very length
procedure. Then a few days ago, I got CCed on the comment from bug 76825
(comment 7) from an unhappy bug reporter whose bug was simply set as a
duplicate without a response:

--

don't ever bother dropping someone a mail or anything ... (like hi,
thanks, we're already on it! - don't ever bother, really)
cause we are machines or what ... or cogs in a big machine .)
just go the beurocratic way, drop that person some cc :)

it took me 15 minutes to report this bug ...
i took it seriously, and i meant it ...
but i'm sure i'll never do that again

--

So i'd like to propose the creation a wiki page of pre-written responses
that we can all use. I have created the wiki page at <
https://wiki.documentfoundation.org/QA/BugTriage/Pre-Written_Responses >
and will be adding entries to it, though i have very little knowledge of
how best to format the page :D. Please add in your own collection of
responses if you have.

-- 
Regards,
Jay Philips
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Re: [Libreoffice-qa] Bacchanaly around Bug 81041

2014-08-06 Thread Jay Philips
Hi Urmas,

I saw activity from you in bugzilla today, so i thought it was time to
make amends. Firstly, i'd like to say that i didnt snitch on you to the
moderator, a moderator saw our discussion and decided to do that
himself. I've been instructed that the best means of settling
differences between users is on the QA mailing list and not bugzilla.

Regarding the bug, I was mistaken about it, which i have just mentioned
in the bug. I wasnt aware that the change was intentional, neither was
Cor Nouws, and i would have appreciated it if you would have taken the
time to educated me as such with clear information, like asking me to
check the 4.3 release notes.

I was asked not to comment on your email at the time it was sent and i
think that was the best course of action, so that any anger that was in
the air could die down. I dont hold anything against you for the words
you used against me in the email, as sometimes we say things in anger
that shouldnt be said. And if you dont wish to apologize for it, that is
fine. I'm here volunteering to help improve LibO and hope we can be nice
to each other, as i like being part of the QA team, and hope they feel
likewise.

Regards,
Jay Philips

On 07/30/2014 09:38 PM, Urmas wrote:
> Interesting things happen in LO QA community.
> 
> Instead of reading 4.3 release notes, as an adequate person would, "Jay 
> Philips" in comment 15 starts being rude (and authoritative) to me, which I 
> —knowing about the dreck open source generally attracts— can look over; but 
> than he snitches me over to the moderator, which is unacceptable.
> Fistly, is that 'person' going to excuse itself?,
> Secondly, I would like to get an official response: is LO a project where the 
> adequate and sane people work, and it is safe for normal people to interact 
> with, or is it some Gnome-like community of 1½ faggots in a circle?
> Providing a reputation of LO as a commercial-grade professional software, I 
> would like to receive some explanations about faggots and snitches in its 
> public-faced parts being the QA community.
> 
> Thanks.
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Re: [Libreoffice-qa] Another Round of Interoperability

2014-08-05 Thread Jay Philips
Thanks for the workflow info. Regarding the second case, are there more
problems opening or saving the RTF documents. Can you send me some
sample second and third case files for me to do some testing on?

Regards,
Jay Philips

On 08/05/2014 02:41 PM, Marina Latini wrote:
> 
> 
> - Messaggio originale -
>> Da: "Jay Philips" 
>> A: libreoffice-qa@lists.freedesktop.org
>> Inviato: Martedì, 5 agosto 2014 10:56:42
>> Oggetto: Re: [Libreoffice-qa] Another Round of Interoperability
>>
>> Hi Marina,
>>
>> About fdo#82067, i'm not a dev as well, but i think if the RTF opens in
>> Word, Kingsoft Writer, and in the old RTF importer that libreoffice had
>> in 3.3, then it should work now. Lets see what the devs think of it. :)
> 
> ok :)
> 
>>
>> You mentioned previously that Italy's Public Adminstrations uses rtf
>> files for their workflow, is it just opening rtfs to convert them to odf
>> or saving them also in rtf?
> 
> the workflow is a little bit complicated. :(
> They use some third party softwares to generate the documents. These various 
> softwares use rtf format as a template and through a mail merge produce the 
> final rtf document with all the required fields.
> 
> * First case: the software produces a doc file for editing and a pdf for 
> storage. the users can edit the doc, send and store it. our doc filter works 
> fine :)
> * Second case: the software produces a rtf file for editing and a pdf for 
> storage. The user can edit the rtf and here we have a huge of 
> interoperability problems. The versions of MS Office are heterogeneous and 
> the final rtf files can be different. :(
> * Third case: the software uses a set of templates generated with MS Office. 
> We have a lot of interoperability problems again :(
> * Fourth case: the software uses a set of handmade templates. We have 
> interoperability problems but we can try to solve them ;)
> 
> The biggest problems are related to the anchoring of the images and to tables 
> or nested tables.
> In my speech in Bern I'll describe the Italian "state of art". 
> 
> Best,
> Marina
> 
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Re: [Libreoffice-qa] Someone with Kubuntu / KDE

2014-08-05 Thread Jay Philips
Thanks.

Regards,
Jay Philips

On 08/05/2014 01:07 PM, Luc Castermans wrote:
> I am running Debian/KDE I can check later today. OK?
> 
> 2014-08-05 10:17 GMT+02:00 Jay Philips :
>> Hi All,
>>
>> Stumbled on this Kubuntu UI bug in calc and wondered if someone can have
>> a look at it. It may also effect other KDE desktops.
>>
>> https://www.libreoffice.org/bugzilla/show_bug.cgi?id=82036
>>
>> --
>> Regards,
>> Jay Philips
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> 
> 
> 
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Re: [Libreoffice-qa] Another Round of Interoperability

2014-08-05 Thread Jay Philips
Hi Marina,

About fdo#82067, i'm not a dev as well, but i think if the RTF opens in
Word, Kingsoft Writer, and in the old RTF importer that libreoffice had
in 3.3, then it should work now. Lets see what the devs think of it. :)

You mentioned previously that Italy's Public Adminstrations uses rtf
files for their workflow, is it just opening rtfs to convert them to odf
or saving them also in rtf?

Regards,
Jay Philips

On 08/05/2014 11:03 AM, Marina Latini wrote:
> 
> 
> - Messaggio originale -
>> Da: "Jay Philips" 
>> A: libreoffice-qa@lists.freedesktop.org
>> Inviato: Lunedì, 4 agosto 2014 22:05:07
>> Oggetto: Re: [Libreoffice-qa] Another Round of Interoperability
>>
>> Hi Marina,
> 
> Hi Jay, All
> 
>>
>> I have added all my recent non-fixed RTF bugs to the meta bug and will
>> add my older list as well shortly. Thanks for confirming the bugs. :)
> 
> Thank you :)
> Well done!
> 
> Referring to fdo#82067 (https://bugs.freedesktop.org/show_bug.cgi?id=82067)
> I can confirm the problem but, according to 
> http://opengrok.libreoffice.org/xref/core/sw/source/filter/ww8/writerhelper.hxx#75
> this is "a feature" not our bug. 
> We are anchoring all the images "as character" for compatibility reason 
> because the anchor "as character" is the only one present in all MS rtf 
> versions.
> I think this isn't the right behaviour but I'm not a dev and these are only 
> my 2 cents. We could try to import the selected type of anchor specified in 
> the document and use the "as character" one as a legacy mode. While creating 
> a new rtf file we could try to use only the anchor "as character", after 
> informing the user of this kind of choice.
> 
> Best,
> Marina
> 
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[Libreoffice-qa] Someone with Kubuntu / KDE

2014-08-05 Thread Jay Philips
Hi All,

Stumbled on this Kubuntu UI bug in calc and wondered if someone can have
a look at it. It may also effect other KDE desktops.

https://www.libreoffice.org/bugzilla/show_bug.cgi?id=82036

-- 
Regards,
Jay Philips
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Re: [Libreoffice-qa] Another Round of Interoperability

2014-08-04 Thread Jay Philips
Hi Marina,

I have added all my recent non-fixed RTF bugs to the meta bug and will
add my older list as well shortly. Thanks for confirming the bugs. :)

Regards,
Jay Philips

On 08/04/2014 01:18 PM, Marina Latini wrote:
> 
> 
> - Messaggio originale -
>> Da: "Jay Philips" 
>> A: "LibreOffice-QA" , "suokunlong" 
>> 
>> Inviato: Sabato, 2 agosto 2014 4:11:06
>> Oggetto: [Libreoffice-qa] Another Round of Interoperability
>>
>> Hi All,
>>
> 
> Hi Jay, All
> 
>>
>> I'm assuming these bugs shouldnt take more than a minute or two to
>> confirm and presently there are 11 bugs. Here is a quick link to them
>> for those with spare time to kill. :) < http://bit.ly/jay4_3bugs >
> 
> nice job! :)
> I'm confirming your bug list... ;)
> JFYI, there's a metabug (fdo#81234) for filter:rtf or rtf_filter ;)
> https://bugs.freedesktop.org/show_bug.cgi?id=81234
> 
> Have a nice day,
> Marina
> 
>>
>> --
>> Regards,
>> Jay Philips
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[Libreoffice-qa] Heading 3 and 4 in grey

2014-08-02 Thread Jay Philips
Hi All,

An individual has opened two bugs regarding 4.2's change of heading 3
and 4 to gray from black. Sophie closed the first one and the user is
still adamant about this issue and has posed the following questions in
the second bug.

Who introduced the "new" default style? What reasons had they to change?
Have users been asked whether they approve of it? Or is there a small
group of people who like to change things on a whim?

https://bugs.freedesktop.org/show_bug.cgi?id=82041

-- 
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[Libreoffice-qa] Another Round of Interoperability

2014-08-01 Thread Jay Philips
Hi All,

Just wanted to give everyone a heads up that i'm doing another round of
extensive interoperability now that 4.3 has been released and am sending
in a few bugs in per day, rather than alot at a single time. This also
give me time to compare any new bugs that have been added into the 4.3
branch and verify previous fixes. I'm keeping the bug reports as short
and simple as possible, with quick easy steps (i know this will make
someone really happy :D), mainly just involving the opening of a file
and comparing it with a screenshot.

I'm assuming these bugs shouldnt take more than a minute or two to
confirm and presently there are 11 bugs. Here is a quick link to them
for those with spare time to kill. :) < http://bit.ly/jay4_3bugs >

-- 
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Jay Philips
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Re: [Libreoffice-qa] Toolbar Proposal Completed

2014-07-31 Thread Jay Philips
On 07/31/2014 02:28 PM, Gerry T. wrote:
> Hi Jay, hi all,
> 

Hi Gerry,

> First, I like the grouping of icons. I think it is a good idea that
> everything is accessible and the interface clean. However, I understand
> the criticism that some people may not find their buttons anymore.
> Hence, it would be perfect, if there is a super-simple method to
> permanently add buttons out of a group to the toolbar. The best method
> would be if the icon from the group can be simply put there by
> drag&drop. Then the user has his/her preferred icon again on the
> toolbar. Such an easy mechanism will save lots of headaches on all sides.

The grouping of buttons would be a new button and wouldnt replace
existing buttons that aren't grouped, so that users wanting to use the
non-grouped buttons, will still be able to. :)

> There are two icons, I would definitively not remove from the default set.
> Please don't remove:
> 
>   * "New file" icon which currently is on the top left side of the
> toolbar. I have seen lots of people using it and it shows the
> excellent integration of all office components (which is a big plus
> compared to MS Office!). People will be very confused if they do not
> easily find their way of starting a new document. Think of the
> confusion about the "backstage-flower" in MS Office 2007. People had
> been revolting that they did not find new, open, save and print.

I think the 'new file' button has benefits, but the stats show the
button is the least used button in the standard toolbar. Why i think
that is the case is that when writer is opened, it starts with a new
file, so there isnt a need at this moment for a user to create a new
one. This is the same behaviour you find in most applications like for
example gedit, audacity, bluefish, glade, openshot, etc.

Also the statistics showed that the majority of users (over 80%) used
the shortcut key to create a new file, as it is a universal shortcut to
create a new file in any application. When users use the shortcut key,
they are creating a new file of the current application that is running,
as most users think that writer is a different application that calc, so
the new file drop down list isnt as used as we'd hope.

The hiding of the icon from the toolbar, does not remove the
functionality in the file menu, which a number of users are using, even
though the button is there in the toolbar (MS Office has no menus).

>   * "Styles and formatting" currently on the second row left side of the
> toolbar. If statistically people are not using this button enough,
> it is a matter to promote this button more, as the reliance on
> styles is LibreOffice's big strength. (taken from the OSBA-funding
> site, additionally chart styles and object styles are in
> development. Table styles in Writer and Calc are still missing, though).

Similar to the 'new file' button, the 'styles and formatting' button is
the least used button in the formatting toolbar. The button itself
doesnt need to be promoted, but the usage of styles does, which is why
we have the styles drop down list. Users dont need to open the styles
window in order to apply styles. You also have access to the styles
window through the 'more' entry in the drop down list. The stats do show
that ~70% of users activate the styles window using the shortcut key
(40%) and menu bar item (30%).

> A general question: How does the toolbar proposal integrate with the new
> sidebar?

The toolbar proposal doesnt effect the sidebar because you will have
users who will prefer toolbars and others who will prefer the sidebar
once it does mature enough to replace all the features found in the
toolbars.

> Best greetings,
> Gerry

Thanks for commenting on these issues, but i think most of the answers
here are answered in the bug report proposal <
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=81475 >, which i
hope you'll get time to read through.

Kind Regards,
Jay
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Re: [Libreoffice-qa] Toolbar Proposal Completed

2014-07-29 Thread Jay Philips
Hi Joel,

Well the UX team is already CCed in the bug report and i guess they will
get around to it whenever they do, which i assume will take a while.
Have my fingers crossed that some portions of the proposal lands in
master or the release after that. Definitely think it will help
differentiate LO's look from OOo/AOO. But I was mainly just sharing my
work with the QA team, as it was a happy occasion for me that i was able
to complete it, as this is the team i'm with and welcomed their
constructive criticism of it. :D

Regards,
Jay Philips

On 07/30/2014 12:36 AM, Joel Madero wrote:
> A big +1 to everything Jay wrote. Change in of itself will cause angst
> for some users but that is the nature of our project. With the
> tremendous amount of statistics backing Jay's proposal, I give a thumbs up.
> 
> That being said - why isn't UX included in on this discussion? This
> isn't really a QA issue at all ;)
> 
> 
> Best,
> Joel
> 
> 
> On Sun, Jul 27, 2014 at 1:48 PM, Jay Philips  <mailto:philip...@hotmail.com>> wrote:
> 
> On 07/27/2014 12:06 PM, Tommy wrote:
> > On Sun, 27 Jul 2014 00:22:18 +0200, Jay Philips
> mailto:philip...@hotmail.com>>
> > wrote:
> >
> > experienced UI users would not take any benefit from a change
> since they
> > will keep using their custom preset
> 
> The advantage would be that they would have less buttons to add/remove
> from the toolbars than they usually do, as your toolbar screenshot
> showed. :)
> 
> > unexperienced user who never customized the toolbar could be
> disoriented
> > by the new setup, thinking some buttons have been "removed"
> 
> Well change isnt a bad thing if it makes things better for users, which
> is why we have new features added to libreoffice on each release.
> Unexperienced users who never use buttons like data sources or
> navigator, would benefit from buttons like insert image and insert
> footnote. The toolbars havent been update in 9 years and with statistics
> on how often users use the toolbar buttons, there are benefits to
> revamping the toolbars. And with everyone taking notice of the new
> toolbars, they will look at it with a new set of eyes to see what new
> functionality has been brought to it.
> 
> >> And when users dont find the necessary buttons in the toolbar,
> they go
> >> through the menus looking for the functionality.
> >
> > if they never customized it before why should they do it after you
> > change the default set?
> 
> The text you quoted doesnt correspond to your reply. The text you quoted
> relates to the current toolbar and when users dont find a suitable
> button in it, they go to the menu to get the functionality they need.
> 
> Regarding your reply, users who never changed their toolbar would likely
> not change the new set, but they have the ability to change it if they
> choose, just like they currently have with the current set. You have
> stated previously, "I think it's up to the user to decide which button
> he needs and which he doesn't." and this choice isnt being taken from
> the user with the new set.
> 
> > prepare to see useless bug reports about "button" is missing (which is
> > not) etc. etc.
> 
> Of course a number of users will complain about any change that is made,
> this always happens. I had a bug report that a keyboard user was no
> longer able to navigate the Character dialog as he used to with a
> previous version [bug 80612]:
> 
> "... but what I used to be able to do doesn't work anymore, namely press
> Tab three times to get to Effects and then press down to get to small
> caps: that window doesn't get focus."
> 
> With the ability for them to customize the toolbars, they can revert the
> changes they wish to revert. Ultimately, you cant please everyone but
> the changes are being made to benefit the majority of users. There must
> have been people who complained when the toolbars were last changed when
> OOo 2.0 was released. You even have users who prefer toolbars and menus
> over the ribbon UI, which is why you have addons that bring back this
> functionality.
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Re: [Libreoffice-qa] Toolbar Proposal Completed

2014-07-27 Thread Jay Philips
On 07/27/2014 12:06 PM, Tommy wrote:
> On Sun, 27 Jul 2014 00:22:18 +0200, Jay Philips 
> wrote:
> 
> experienced UI users would not take any benefit from a change since they
> will keep using their custom preset

The advantage would be that they would have less buttons to add/remove
from the toolbars than they usually do, as your toolbar screenshot
showed. :)

> unexperienced user who never customized the toolbar could be disoriented
> by the new setup, thinking some buttons have been "removed"

Well change isnt a bad thing if it makes things better for users, which
is why we have new features added to libreoffice on each release.
Unexperienced users who never use buttons like data sources or
navigator, would benefit from buttons like insert image and insert
footnote. The toolbars havent been update in 9 years and with statistics
on how often users use the toolbar buttons, there are benefits to
revamping the toolbars. And with everyone taking notice of the new
toolbars, they will look at it with a new set of eyes to see what new
functionality has been brought to it.

>> And when users dont find the necessary buttons in the toolbar, they go
>> through the menus looking for the functionality.
> 
> if they never customized it before why should they do it after you
> change the default set?

The text you quoted doesnt correspond to your reply. The text you quoted
relates to the current toolbar and when users dont find a suitable
button in it, they go to the menu to get the functionality they need.

Regarding your reply, users who never changed their toolbar would likely
not change the new set, but they have the ability to change it if they
choose, just like they currently have with the current set. You have
stated previously, "I think it's up to the user to decide which button
he needs and which he doesn't." and this choice isnt being taken from
the user with the new set.

> prepare to see useless bug reports about "button" is missing (which is
> not) etc. etc.

Of course a number of users will complain about any change that is made,
this always happens. I had a bug report that a keyboard user was no
longer able to navigate the Character dialog as he used to with a
previous version [bug 80612]:

"... but what I used to be able to do doesn't work anymore, namely press
Tab three times to get to Effects and then press down to get to small
caps: that window doesn't get focus."

With the ability for them to customize the toolbars, they can revert the
changes they wish to revert. Ultimately, you cant please everyone but
the changes are being made to benefit the majority of users. There must
have been people who complained when the toolbars were last changed when
OOo 2.0 was released. You even have users who prefer toolbars and menus
over the ribbon UI, which is why you have addons that bring back this
functionality.
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Re: [Libreoffice-qa] Toolbar Proposal Completed

2014-07-26 Thread Jay Philips
Hi Jochen,

Tried to get access to the file but all i get is stupid ads. If you
could upload it to imgur.com, that would be great.

Regards,
Jay Philips

On 07/27/2014 02:45 AM, Jochen Schiffers wrote:
> Hi Jay,
> 
> Am 27.07.2014 00:22, schrieb Jay Philips:
>> Would love to see customized toolbars from any others in the team 
> 
> see www.file-upload.net/download-9277728/toolbar_Jochen_german.png.html
> 
> Regards
> 
> Jochen (German)
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Re: [Libreoffice-qa] Toolbar Proposal Completed

2014-07-26 Thread Jay Philips
Hi All,

I guess i should have been clearer with my initial email. :)

The purpose of my toolbar proposal is to provide most users a good set
of default toolbar buttons, as most users dont customize their toolbar.
And when users dont find the necessary buttons in the toolbar, they go
through the menus looking for the functionality.

My use of the word 'remove' means that it should not be shown by
default, not that it be wiped away. I would never suggest that users who
didnt like the UI arent able to return the buttons that they preferred
to have.

Detailed reasoning of every button that i have suggested their
removal/hiding or addition can be found in fdo#81475 <
https://bugs.freedesktop.org/show_bug.cgi?id=81475 >, along with
statistics on their toolbar usage. Would love to hear feedback from
those who have read the proposal, as of course the images werent able to
fully explain it all.

Thanks Tommy for your customized toolbar, as it has many of the buttons
i have suggested. It also has a suggestion that wasnt included in the
proposal images, removal of the cut/copy/paste buttons. :)

Would love to see customized toolbars from any others in the team, if
you dont mind sharing them. :)

Regards,
Jay Philips

On 07/26/2014 08:26 PM, V Stuart Foote wrote:
> Jay forgot to add it, but his work up on this is an active BZ issue-- 
> fdo#81475 <https://bugs.freedesktop.org/show_bug.cgi?id=81475>  . More on
> the proposal is detailed there.
> 
> Stuart
> 
> 
> 
> --
> View this message in context: 
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[Libreoffice-qa] Toolbar Proposal Completed

2014-07-25 Thread Jay Philips
Hi All,

As i have just completed the toolbar proposal that i've been working
heavily on since the beginning of this month, i wanted to share with you
all images of how it has turned out.

Image 1: Removal of less used buttons
https://www.libreoffice.org/bugzilla/attachment.cgi?id=103115

Image 2: Grouping similar items together
https://www.libreoffice.org/bugzilla/attachment.cgi?id=103175

Image 3: Addition of buttons of highly used features
https://www.libreoffice.org/bugzilla/attachment.cgi?id=103420

Image 4: Final mockup with alternative
https://www.libreoffice.org/bugzilla/attachment.cgi?id=103484

It is now in the hands of the UX team to comment on. For those that
would like to read more about it, check bug 81475. Hopefully you guys
can benefit from these findings by customizing your toolbars for QA work. :)

-- 
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[Libreoffice-qa] MAB suitable

2014-07-25 Thread Jay Philips
Hi All,

I stumbled on 2 bugs i confirmed quite a while back and wanted someone
to check them to see if they are MAB suitable.

https://www.libreoffice.org/bugzilla/show_bug.cgi?id=80715
https://www.libreoffice.org/bugzilla/show_bug.cgi?id=79422

-- 
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Re: [Libreoffice-qa] Second Opinion Needed

2014-07-23 Thread Jay Philips
Hi Joel, All,

This issue has bugged me for a while in both gedit and libreoffice,
especially as i have autosave running every minute. But the benefits it
has brought have over weighed the negatives in the last week or so, as
i've been working in calc on stats for my toolbar proposal [bug 81475]
and calc has crashed pretty much everyday on general stuff like undo,
sorting, pasting, editing a cell, etc. Unfortunately, most of these are
not reproducible, so i havent been able to submit bug reports.

So i've gotten use to pressing backspace when keys that i've typed have
not been entered because its autosaving. If i could suggest how this
could be impoved, i would suggest that after the autosave time has run
out, LibO waits for the user to stop typing (e.g. user hasnt pressed a
key in 1 or 2 seconds) and then autosave. Of course if the user hasnt
stopped typing in 10% of the autosave time, it should autosave anyway.
Just another 2 cents.

Regards,
Jay Philips

On 07/22/2014 08:19 AM, Joel Madero wrote:
> I have closed this bug twice as NOTABUG but the user does not agree so
> requesting second opinion:
> https://bugs.freedesktop.org/show_bug.cgi?id=81627
> 
> 
> Thanks
> 
> 
> Best,
> Joel
> 
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[Libreoffice-qa] German Logo Issues

2014-07-21 Thread Jay Philips
Hi Florian, All,

A user has submitted these issues for Logo in Writer related to german
localization.

https://bugs.freedesktop.org/show_bug.cgi?id=81372
https://bugs.freedesktop.org/show_bug.cgi?id=81352

-- 
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Re: [Libreoffice-qa] Anybody got a printer and an envelope

2014-07-16 Thread Jay Philips
Hi Christian, *,

With bug 77277, the user has stated that it prints fine with AOO but not
with LO, so i'm assuming its not the driver. :)

Regards,
Jay Philips

On 07/16/2014 12:32 PM, Christian Lohmaier wrote:
> Hi Jay, *,
> 
> Am 14.07.2014 05:08 schrieb "Jay Philips"  <mailto:philip...@hotmail.com>>:
>>
>> Users trying to print '#10 envelope' on any printer (Brother [77277],
>> Epson [75449], Canon [52926], etc [64966]) are having problems,
> 
> This might be related to not having the proper printer driver installed,
> but only the basic windows provided one. Then you get all sorts of funny
> problems that basically boil down to not being able to use/select
> envelope sized paper in the printer options (not to mention other
> printer features, but that them is unrelated to the problem).
> 
> So please make the reporters check whether they can select envelope
> paper size in the printer options. If not, the alignment will be wrong...
> 
> If they only have very basic options available, tell them to install the
> driver from the vendor's website.
> 
> Ciao
> Christian
> 
> 
> 
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[Libreoffice-qa] Updated Builds

2014-07-14 Thread Jay Philips
Hi All,

I normally update my daily builds of 4.2, 4.3 and master once a week,
but unfortunately they havent been updated since the 8th or 9th for
Linux-rpm_deb-x86@45-TDF. Any help would be appreciated.

-- 
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Re: [Libreoffice-qa] [tdf-discuss] Intervention

2014-07-14 Thread Jay Philips
Hi All,

I have found that asking for a document is the best way to get closest
to what the user is experiencing and what they are writing the bug for.
If they report the bug on windows, i load up windows to confirm it and
then also check if its on linux as well. Sometimes the steps to
reproduce are easy enough to follow, but not every one of us are experts
in the bugs we triage, so having an example file to begin the process of
triaging saves quite alot of time. Users i've been dealing with have
been quite happy to provide an example file, while a very few have asked
that the file be kept confidential. Here is an example bug with steps to
reproduce i triaged today [81292].



Problem description:
I have a table first column alpha-numeric,crashes when sorting is ask.
Steps to reproduce:
1. Load table,
2. select table
3. sort

Current behavior: crash

Expected behavior: alpha-numeric sorting



>From this example, should i waste time that i could be spending triaging
other bugs to create a table full of values in order to sort the table.
It could be possible that some small feature within the table he is
sorting is causing the crash, that i could never reproduce because i
dont have his file. In the user's most recent comment, he states that if
he deletes the text from the last column, it wont crash. No way i could
reproduce such a thing if i created an example file myself.

I just submitted a bug today [81351] that crashes calc from as early as
3.6, simply by undo-ing a sort. It is possible that this may not have
happened with another file, so i submitted the one i was working on, in
order to speed up triaging and hopefully fixing. We have ~1k bugs to
still triage and the quicker we are able to triage a bug, the faster we
can confirm/close it and move on to the next one.

Just my two cents. ;)

Regards,
Jay Philips

On 07/15/2014 01:48 AM, bfoman wrote:
> Hi!
> From my experience asking for an example file is the best way to triage for
> following reasons:
> - saves time - you can download the attachment and check it in different
> builds right away - important with current backlog in Unconfirmed bugs
> - reproducible case - sometimes when you follow the STRs and create document
> from scratch the bug can be gone.
> Users' files can have their history - be created in different build, envs,
> corrupted etc. So asking for a file is a best way to receive verified test
> case.
> - involve the reporter - some people tend to use Bugzilla as file and forget
> system. Needinfo stats tell a story...
> Bug reports with attachments are more interesting than those without them.
> Some reporters do even screencasts or special STR graphics to help the
> triagers. IMHO there is no need to panic that most triagers ask for them. 
> Overall I think this is a good policy and reporters should be educated how
> good bug report should look like. 
> If a reporter cannot spend few minutes to attach a file or make a
> confidential one into a public document (by search and replace strings - if
> that makes bug still reproducible), then how can he demand a fix? This
> cannot be made without a reproducible test case.
> BTW: Mr Manciot is active in Wireshark Bugzilla, so should be accustomed
> that good bug report needs attachment. LO needs users' files as much as
> Wireshark example frame captures... 
> Best regards.
> P.S.
> As for bugs closed as Invalid or Worksforme - there are defined QA documents
> which describe how this process should look like. See
> https://wiki.documentfoundation.org/QA/BugTriage or
> https://wiki.documentfoundation.org/QA/BugReport. Most triagers respect
> them, but those rules are, well, more guidance than a strict policy.
> LibreOffice is powered by a team of volunteers, every bug is confirmed
> (triaged) by human beings who mostly give their time for free. Some people
> see things from different perspective and don't like to "babysit" stagnant
> issues. 
> 
> 
> 
> 
> --
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Re: [Libreoffice-qa] Anybody got a printer and an envelope

2014-07-14 Thread Jay Philips
Hi Marc,

Thanks for looking into it, but unfortunately you need to check the
print dialog to confirm it. :)

Regards,
Jay Philips

On 07/14/2014 05:51 PM, Marc Paré wrote:
> Hi Jay,
> 
> Le 2014-07-13 23:08, Jay Philips a écrit :
>> Hi All,
>>
>> Users trying to print '#10 envelope' on any printer (Brother [77277],
>> Epson [75449], Canon [52926], etc [64966]) are having problems, so if
>> anybody can test this out, we can close these 4 bugs. The user in bug
>> 77277 has stated that it works correctly in AOO 4.1, so whomever tests
>> it, please do test against it as well. One commenter has stated the
>> behaviour is there going back to 3.5. It would be good to import the AOO
>> code into LibO, if it is fixed there.
>>
>> Anyone with a printer can also check out bug 75803, which is about
>> problems printing in portrait mode.
> 
> Done and posted. Seems to work on my setup.
> 
> Marc
> 
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Re: [Libreoffice-qa] Whiteboard Consistency

2014-07-14 Thread Jay Philips
Hi Miklos,

I mis-wrote in my last email, as i only do writer bug triaging, so
luckily ww8 hasnt been used to mislead anyone. :)

Regards,
Jay Philips

On 07/14/2014 12:44 PM, Miklos Vajna wrote:
> On Mon, Jul 14, 2014 at 01:58:56AM +0400, Jay Philips  
> wrote:
>> I have been using ww8 to cover all the doc/xls/etc. as i saw Stahl use
>> it in one of his comments. I saw Joren using odf, so i've been using
>> that sometimes. I dont see much benefit in breaking odf down into
>> individual odf extensions as we can already limit queries by application.
> 
> WW8 is just "WinWord 8", i.e. what Microsoft calls [MS-DOC], using ww8
> to refer to xls/ppt is misleading.
> 
> Maybe just use the extension for all the cases? That's easy to
> understand for everyone, unlike WW8, OOXML, ODF, and others.
> 
> BTW, Joel: I have no problem with whiteboard renames, though if you
> could please:
> 
> 1) Send a mail to this list when you did rename them and
> 
> 2) Do it with a script, so for the casual developer the rename is more
> or less atomic
> 
> That would be excellent and make our lives much easier. :-)
> 
> 
> 
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[Libreoffice-qa] Anybody got a printer and an envelope

2014-07-13 Thread Jay Philips
Hi All,

Users trying to print '#10 envelope' on any printer (Brother [77277],
Epson [75449], Canon [52926], etc [64966]) are having problems, so if
anybody can test this out, we can close these 4 bugs. The user in bug
77277 has stated that it works correctly in AOO 4.1, so whomever tests
it, please do test against it as well. One commenter has stated the
behaviour is there going back to 3.5. It would be good to import the AOO
code into LibO, if it is fixed there.

Anyone with a printer can also check out bug 75803, which is about
problems printing in portrait mode.

Status Update: I'm happy to report that there are only 9 unconfirmed
bugs remaining in writer (that arent created by me =) that have been
opened between jan 1st to july 1st and have less than 4 comments in
them. All with more than that have been commented on by one or more of
the team already and it would be good for them to be gone over by those
who have already commented on them and for their statuses to be change
if needed. A few i can tackle myself, but the below ones i cant.

TOC: 76365
Bibliography: 80753, 76967
Basic: 75430

Well the good news is that we've broken the 960 barrier that i've been
dying to get past for quite a while and are at 951 as of this email, and
here are the stats.

blocker   4 (  0.42% )
critical 22 (  2.31% )
major56 (  5.89% )
normal  690 ( 72.56% )
minor40 (  4.21% )
trivial   7 (  0.74% )
enhancement 132 ( 13.88% )
-
Total       951

-- 
Regards,
Jay Philips
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Re: [Libreoffice-qa] Whiteboard Consistency

2014-07-13 Thread Jay Philips
Hi Joel & all,

I have been using ww8 to cover all the doc/xls/etc. as i saw Stahl use
it in one of his comments. I saw Joren using odf, so i've been using
that sometimes. I dont see much benefit in breaking odf down into
individual odf extensions as we can already limit queries by application.

Regards,
Jay Philips

On 07/13/2014 09:09 PM, Joel Madero wrote:
> Hi All,
> 
> Including dev list on this because I know developers are using the
> whiteboard status' to do queries so I wanted to give you all the chance
> to voice opinions.
> 
> Currently we are not consistent with whiteboard status' and I'd like to
> update these so that we are. There are two blaring examples:
> 
> 1. Capitals - we use CamelCase when there is more than one word but when
> there is one (ex. "bibisected) it's in lower case. Not a huge deal but
> if there are no objections, I'd like to move forward with just using
> capitals to start a word (ex. "Bibisected", "Interoperability") - I
> don't think this will screw up searches on FDO. I won't be going back to
> fix all the old ones (at least not yet) but moving forward consistency
> is nice.
> 
> 2. Filters - currently we're not terribly consistent here. I'd like to
> propose that everything move to Filter:XXX, this would replace
> rtf_filter for instance with Filter:rtf. I'd also like to do this for
> groups of filters (ex. Filters:ooxml). This way we can just have
> "Filter:doc" or "Filter:ooxml" or "Filter:odt", or Filter:html.
> 
> --Is there a similar filter that covers all of the doc/xls/etc...?
> 
> Thoughts appreciated. I'll update the wiki when I get enough feedback to
> feel comfortable doing so :)
> 
> 
> Best,
> Joel
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[Libreoffice-qa] Whiteboard Keyword - interoperability

2014-07-12 Thread Jay Philips
Hi All,

Hope everyone is well. Well i've been adding the whiteboard keyword
'interoperability' to bug reports that relate to files that are not the
native odf format, like html, wpd, rtf, doc, docx, etc. Is this correct
or should it only be limited to MSO formats like doc, docx, and rtf.

-- 
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Jay Philips
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[Libreoffice-qa] Request for assistance with bibliography, index, and mail merge writer bugs

2014-07-10 Thread Jay Philips
Hi All,

Sorry to bother you all again, but bibliography, index and mail merge
bugs are above my level, so i'd appreciate any assistants putting them
to bed.

- bibliography -
https://bugs.freedesktop.org/show_bug.cgi?id=76967
https://bugs.freedesktop.org/show_bug.cgi?id=80753

- mail merge -
https://bugs.freedesktop.org/show_bug.cgi?id=80810

- index -
https://bugs.freedesktop.org/show_bug.cgi?id=73573

I'm happy to report that there are less than 50 unconfirmed writer bugs
from jan 1st that have less than 6 comments and are not enhancement
requests.

-- 
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Jay Philips
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Re: [Libreoffice-qa] New Whiteboard Status - NeedQAAdvice

2014-07-09 Thread Jay Philips
Hi Joel & All,

Thanks for the announcement in the list of my whiteboard suggestion.

In my limited period in QA, i've mainly come across bugs that i've
finished triaging but dont feel comfortable closing without a mentors
second opinion. Other times, i've finished triaging and the bug reporter
believes libreoffice should do something different than whats its doing
and i cant judge if i agree with him or not, so i've wanted a mentors
second opinion.

Maybe we need another whiteboard called NeedQASecondOpinion. :)

Regards,
Jay Philips

On 07/09/2014 10:46 PM, Joel Madero wrote:
> Hi All,
> 
> Jay asked about this new status to parallel the "NeedAdvice" which is a
> call for developers to get involved. I went ahead and said +1 so it's
> added to the whiteboard wiki:
> https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Whiteboard/Advanced
> 
> So my advice is for "experienced QA members" (feel free to self
> categorize yourself ;) ) to keep a lookout for these. For new QA members
> - feel free to use this (although try to use it sparingly ;)) if you
> just really aren't sure about where an UNCONFIRMED bug belongs.
> 
> Thanks!
> 
> 
> Best,
> Joel
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[Libreoffice-qa] Present from Cor Nouws and more

2014-07-04 Thread Jay Philips
Hi All,

Cor Nouws sent this tweet to the QA team.
https://twitter.com/cor4office/status/485091069546496000

Heads up #LibreOffice QA!
IMHO
http://cgit.freedesktop.org/libreoffice/core/commit/?id=1c6bd2c40fd03ec735fd6dbec01520f10ee1d55a

may result in closing many (duplicate) issues. Another old #OpenOffice
bug fixed :)

On a different note, i'm chugging away at more and more older writer
bugs and these are some that i'd prefer others to tackle as i'm not as
familiar with the features.

- index / bibliograph -
https://bugs.freedesktop.org/show_bug.cgi?id=75039
https://bugs.freedesktop.org/show_bug.cgi?id=76967
https://bugs.freedesktop.org/show_bug.cgi?id=80753

- mail merge / database related -
https://bugs.freedesktop.org/show_bug.cgi?id=80810
https://bugs.freedesktop.org/show_bug.cgi?id=76674

- epson printer -
https://bugs.freedesktop.org/show_bug.cgi?id=75449

- screen reader -
https://bugs.freedesktop.org/show_bug.cgi?id=77132

-- 
Regards,
Jay Philips
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Re: [Libreoffice-qa] Rewritten backtrace with WinDbg

2014-07-03 Thread Jay Philips
Hi bfoman,

I have completed my additional formatting and rewritting work on the
wiki, which includes adding of screenshots.

I would love to know how to use symchk.exe to download all needed
symbols for offline usage, as i have noticed a few times that the
analysis would take quite a bit of time to complete and assumed it was
going online searching for what it needed. I hope it doesnt take a huge
amount of space. If i can get it to work, then i can add it to the wiki. :)

About debugging through the child processes method, i had originally
wanted to do this so i didnt have to load up LibO separately, but guess
i didnt notice the checkbox in the file open dialog. :) I havent really
found a need to run it this way, unless libreoffice was crashing itself
when starting up without the loading of a file.

Look forward to your additions when ever you do get the time.

Regards,
Jay Philips

On 07/03/2014 09:44 PM, bfoman wrote:
> jphilipz wrote
>> How_to_get_a_backtrace_with_WinDbg - what i just updated, so its pretty
>> much perfect in my eyes :), but will still polish it up in the next day.
>> I plan to also do a video as an update to this one <
>> http://www.youtube.com/watch?v=fppBTs215yc >, which will be short and
>> concise. Hopefully suokunlong will give it a try after seeing it. :)
> 
> Hi!
> Wanted to update it myself, but do not have the time unfortunately. What I
> wanted to add:
> - source server configuration - LibreOffice symbol files are source indexed
> nowadays
> - changing the way of debugging - Open executable with Debug child processes
> method
> - downloading all needed symbols using symchk.exe to work offline
> - use logopen command to save log without the need to copy paste
> - add additional useful WinDbg commands run after analyze (dev input
> required what is needed)
> - describe backtracing with ProcessMonitor, GDB for Windows (I've seen
> someone on Bugzilla/lists who prefers to do it this way)
> - update the example texts with current outputs (new Procdump etc.)
> Best regards.
> 
> 
> 
> 
> --
> View this message in context: 
> http://nabble.documentfoundation.org/Libreoffice-qa-Rewritten-backtrace-with-WinDbg-tp4114392p4114555.html
> Sent from the QA mailing list archive at Nabble.com.
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Re: [Libreoffice-qa] Rewritten backtrace with WinDbg

2014-07-02 Thread Jay Philips
Hi Robinson,

How_to_get_a_backtrace_with_WinDbg - what i just updated, so its pretty
much perfect in my eyes :), but will still polish it up in the next day.
I plan to also do a video as an update to this one <
http://www.youtube.com/watch?v=fppBTs215yc >, which will be short and
concise. Hopefully suokunlong will give it a try after seeing it. :)

QA/BugReport/Debug_Information - perfect resource for the QA team. The
linux part was nice and short, and i'll polish up the backtrace part, as
thats the one i've tried. The windows part links to the other page i
just did, but will polish up that as well. Someone with a mac will have
to comment on the mac part.

Development/How_to_debug - confused the hell out of me, as i thought i
had to compile libO with --enable-debug in order to send in a backtrace.
I've never compiled it before so i'll leave the editing of this one to
someone who actually compiles it.

Regards,
Jay Philips

On 07/02/2014 08:37 PM, Robinson Tryon wrote:
> On Wed, Jul 2, 2014 at 10:39 AM, Jay Philips  wrote:
>> Hi All,
>>
>> After going through many pains to understand how to get backtracing done
>> through WinDbg, even after reading the wiki and watching the video, I
>> have rewritten the introduction, first time setup and debugging sections
>> of the wiki page. I'm currently adding images to the wiki to make it a
>> bit more visual for the step by step process. It would be great for
>> those familiar with the process to have a quick read over it. For those
>> that havent done it before and have Windows, it would be good for them
>> to give it a try to make sure the process is easily understandable, as
>> we are suggesting our users to go through the same process. :)
>>
>> < https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg >
> From a quick read, looks good :-)
>
> I've noted that we have related wiki pages spread out in a few places:
> https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg
> https://wiki.documentfoundation.org/QA/BugReport/Debug_Information
> https://wiki.documentfoundation.org/Development/How_to_debug
>
> Any thoughts on whether we can improve the arrangement of content
> between those pages?
>
> Best,
> --R
>

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Re: [Libreoffice-qa] 4.3.0 new features and communication

2014-07-02 Thread Jay Philips
Hi Sophie,

You should also take a look at #77650, as the PDF export dialog needs a
rework for including comments in PDFs.

Regards,
Jay Philips

On 07/02/2014 06:48 PM, Sophie wrote:
> Le 02/07/2014 16:41, Marina Latini a écrit :
>>
>> - Messaggio originale -
>>> Da: "Sophie" 
>>> A: libreoffice-qa@lists.freedesktop.org
>>> Inviato: Mercoledì, 2 luglio 2014 16:18:13
>>> Oggetto: Re: [Libreoffice-qa] 4.3.0 new features and communication
>>>
>>>
>>> Thanks for your feedback Marina, this is noted, but as this is font/zoom
>>> dependent and only Mac, that won't affect the largest user base.
>> Hi Sophie,
>> JFYI, the bug is Mac specific but is font and zoom independent. 
>> I'm agree with you, Windows and GNU/Linux users aren't affected but all Mac 
>> users can't use nonprinting characters. 
>> See Italo's and Joren's attachements to the bug. 
> Oh, I don't say it's not important of course :) just that that doesn't
> concern the PR on new features in general.
>
> Cheers
> Sophie
>
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[Libreoffice-qa] Rewritten backtrace with WinDbg

2014-07-02 Thread Jay Philips
Hi All,

After going through many pains to understand how to get backtracing done
through WinDbg, even after reading the wiki and watching the video, I
have rewritten the introduction, first time setup and debugging sections
of the wiki page. I'm currently adding images to the wiki to make it a
bit more visual for the step by step process. It would be great for
those familiar with the process to have a quick read over it. For those
that havent done it before and have Windows, it would be good for them
to give it a try to make sure the process is easily understandable, as
we are suggesting our users to go through the same process. :)

< https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg >

-- 
Regards,
Jay Philips

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