Re: [rt-users] Too many tickets in queue?
On Mon, May 03, 2010 at 07:38:45PM +0200, Torsten Brumm wrote: Hi Emmanuel, i think jesse is talking about our installation ;-) thanks, that's an interresting setup. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Too many tickets in queue?
Hi Emmanuel, i think jesse is talking about our installation ;-) To your Questions: that's really big! Hmm, it's growing each day I'm curious is it possible to know which version of RT, which kind of httpd/db/cgi-perl handler, how many servers? It is still an very old Version 3.6.5 but in progress of migration to 3.8.7(8) within the next weeks. We're using Apache 2.x on RedHat Enterprise Linux with FastCGI and FCGID (different Webserver with different Setups, too many problems with FastCGI and some major Problems with FCGID) Frontends Webservers are some huge Webservers with lots of ram loadbalanced, will be replaced end of this month by several VM's around the world (if jesse can help us ;-) !) and a 64 Processor SUN with tons of RAM at the backend. Some words to the Backend. We use an addon from BPS to store attachments not inside the DB anymore, we store everything inside a f***ing fast NetApp connected by 4 x 1GB ETH to the Servers. DB is also stored inside the NetApp on several hundred disks. tob Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Too many tickets in queue?
On Wed, Apr 07, 2010 at 11:53:35AM -0400, Jesse Vincent wrote: The largest RT I know about does between 40,000 and 70,000 tickets per day. They do shred historical tickets, lest they end up with tens of millions of tickets per year in their production database. that's really big! I'm curious is it possible to know which version of RT, which kind of httpd/db/cgi-perl handler, how many servers? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Too many tickets in queue?
I received a query from one of our users who is seeing tickets backing up in their queue because they are not able to handle the volume at present and he is wondering if there is a point where that volume will adversely impact the perforance of RT. I'm thinking that number must be very large, but I'm wondering if anyone has any more concrete experience. Thanks, John --- John Hascall, j...@iastate.edu Team Lead, NIADS (Network Infrastructure, Authentication Directory Services) IT Services, The Iowa State University of Science and Technology Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Too many tickets in queue?
On Wed 7.Apr'10 at 9:24:46 -0500, John Hascall wrote: I received a query from one of our users who is seeing tickets backing up in their queue because they are not able to handle the volume at present and he is wondering if there is a point where that volume will adversely impact the perforance of RT. I'm thinking that number must be very large, but I'm wondering if anyone has any more concrete experience. The largest RT I know about does between 40,000 and 70,000 tickets per day. They do shred historical tickets, lest they end up with tens of millions of tickets per year in their production database. At any change in database scale, you'll be looking at doing some tuning to keep your DB running fast and efficient. -Jesse signature.asc Description: Digital signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Too many tickets in queue?
Hi John, sounds strange. about how many ticket inside this queue we talk? We have some queues with more then 30.000 Tickets status new and the users are easily able to handle this? Another Question: How does the user settings looks like for searchresults? Possibly set to unlimit per page? Then the page load can take a fucking long time. Torsten 2010/4/7 John Hascall j...@iastate.edu I received a query from one of our users who is seeing tickets backing up in their queue because they are not able to handle the volume at present and he is wondering if there is a point where that volume will adversely impact the perforance of RT. I'm thinking that number must be very large, but I'm wondering if anyone has any more concrete experience. Thanks, John --- John Hascall, j...@iastate.edu Team Lead, NIADS (Network Infrastructure, Authentication Directory Services) IT Services, The Iowa State University of Science and Technology Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
