"Boheemen, Peter van"
> Never experienced any problem with FogBugz sending email.
But do those emails follow the RFCs? In particular, do they have
a full set of both MUST and SHOULD headers?
> Mail integration is fabulous. Ofcourse you can send email notifications,
> but it also accepts mails a
: Code for Libraries [mailto:code4...@listserv.nd.edu] On Behalf Of
MJ Ray
Sent: dinsdag 16 februari 2010 2:22
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] change management system
marijane white
> FogBugz seems really fabulous. In my previous career as a QA
> engineer, my team was pl
marijane white
> FogBugz seems really fabulous. In my previous career as a QA engineer, my
> team was planning to try it out, but our employer went out of business
> before we had a chance to pilot it.
Is FogBugz able to send RFC-conformant emails? The only supplier
I've met that used it hadn't
> one search interface. Not open source, but very reasonably priced.
>
> Peter
>
> -Original Message-
> From: Code for Libraries [mailto:code4...@listserv.nd.edu] On Behalf Of
> Fleming, Declan
> Sent: vrijdag 12 februari 2010 0:52
> To: CODE4LIB@LISTSERV.ND.EDU
bestpractical.com/rt
>
> ==
> David Walker
> Library Web Services Manager
> California State University
> http://xerxes.calstate.edu
>
> From: Code for Libraries [code4...@listserv.nd.edu] On Behalf Of Mark A.
> Matienzo [m
earch interface. Not open source, but very reasonably priced.
Peter
-Original Message-
From: Code for Libraries [mailto:code4...@listserv.nd.edu] On Behalf Of
Fleming, Declan
Sent: vrijdag 12 februari 2010 0:52
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] change management syste
: [CODE4LIB] change management system
What are you using for that ticketing system?
--Dave
==
David Walker
Library Web Services Manager
California State University
http://xerxes.calstate.edu
From: Code for Libraries [code4...@listserv.nd.edu
===
David Walker
Library Web Services Manager
California State University
http://xerxes.calstate.edu
From: Code for Libraries [code4...@listserv.nd.edu] On Behalf Of Mark A.
Matienzo [m...@matienzo.org]
Sent: Thursday, February 11, 2010 5:47 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: R
: Thursday, February 11, 2010 11:55 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] change management system
Thanks to everyone who responded. The comments have been very helpful!
Is anyone using RT? [1]
Also, I'm curious how many academic libraries are following a formal change
manag
ation Unit
UCSD Libraries
-Original Message-
From: Code for Libraries [mailto:code4...@listserv.nd.edu] On Behalf Of
Walker, David
Sent: Thursday, February 11, 2010 9:49 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] change management system
Hey Declan,
Does that proces
[dflem...@ucsd.edu]
Sent: Thursday, February 11, 2010 11:52 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] change management system
Hi - it's primarily designed for things we develop.
We have a Change Management ticketing system following ITIL principles
that tracks change request
LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] change management system
Hey Declan,
Does that process only apply to applications you develop yourselves?
How about the Innovative system, or open source applications developed
elsewhere?
--Dave
==
David Walker
Library Web Services Manager
C
From: Code for Libraries [code4...@listserv.nd.edu] On Behalf Of Fleming,
Declan [dflem...@ucsd.edu]
Sent: Thursday, February 11, 2010 9:31 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] change management system
Hey Dave! We need to go grab lunch
On Thu, Feb 11, 2010 at 11:55 AM, Walker, David wrote:
> Thanks to everyone who responded. The comments have been very helpful!
>
> Is anyone using RT? [1]
We (ibiblio.org) do, but we use it for incident response--it's a help
queue. Our "change management system" is a collection of tools,
includ
ker, David
Sent: Thursday, February 11, 2010 8:55 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] change management system
Thanks to everyone who responded. The comments have been very helpful!
Is anyone using RT? [1]
Also, I'm curious how many academic libraries are following a form
[m...@matienzo.org]
Sent: Thursday, February 11, 2010 5:47 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] change management system
I'm inclined to say that any sort of tracking software could be used
for this - it's mostly an issue of creating sticking with policy
decisions ab
5:47 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] change management system
I'm inclined to say that any sort of tracking software could be used
for this - it's mostly an issue of creating sticking with policy
decisions about what the various workflow states are, how things
become triaged
e4...@listserv.nd.edu] On Behalf Of Pascal Calarco
[pcala...@nd.edu]
Sent: Thursday, February 11, 2010 8:50 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] change management system
Hi David --
We've recently started using Mantis (http://www.mantisbt.org/) amd have
integra
.nd.edu
574-631-1086
From: Code for Libraries [code4...@listserv.nd.edu] On Behalf Of Pascal Calarco
[pcala...@nd.edu]
Sent: Thursday, February 11, 2010 8:50 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: R
Hi David --
We've recently started using Mantis (http://www.mantisbt.org/) amd have
integrated this with dotProject (http://www.dotproject.net/). The nice
thing about this is that you can use it to open up a new ticket and then
promote it eventually to be its own new project.
Mantis is pret
I'm inclined to say that any sort of tracking software could be used
for this - it's mostly an issue of creating sticking with policy
decisions about what the various workflow states are, how things
become triaged, etc. I believe if you define that up front, you could
find Trac or any other trackin
There is a lot of similarity between these tools and Dave's original
post. At VCU, our central technology unit created their own (and I'm
lobbying to have the library be part of it). This is specifically for
tracking changes to production systems. It includes approval as well as
notification. A
If you're at all handy with Ruby I'd check out Redmine (
http://www.redmine.org/). Takes a lot of inspiration from Trac but does it
better IMHO, especially with multiple projects. Works swimmingly with
Apache's modrails.
jf
On Wed, Feb 10, 2010 at 8:07 PM, Greg Jansen wrote:
> I think TRAC
I think TRAC definitely fits this description. It is pretty
customizable, so you can adjust categories to your liking. (This
requires a command-line tool.) I would advise having a separate TRAC
for each big project, so that features like the timeline and roadmap
don't become meaningless.
I
Can anyone here recommend an open source system for "change management"?
Not version control, per se. But the process of requesting, reviewing, and
approving changes to production systems.
Does Trac fit into this category?
--Dave
==
David Walker
Library Web Services Manage
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