Hi,
I'm trying to setup a dev env for OTRS on Windows and I'm new to Perl.
After some poking around for a few days trying to understand Perl
distributions and development, I'm still pretty much where I started.
If a guide for setting up a specific dev env is available, can someone
please provide
; The minimal IDE for Pel on WIndows is ECLIPS whit plugin EPIC.
> But the features are minimal compared to C # and Java in any case it is
> possible with a series of best pactice ,available on the network, debug the
> perl module
>
> Bye
> Rocco
>
> Il 10/09/2012 11.12
to
> STDERR and looking in the server error log and/or using Fred
> (http://ftp.otrs.org/pub/otrs/develtools/packages/); or by logging
> them to the LogObject in OTRS.
>
> Hope this helps.
>
> --
> Mike
>
> On Mon, Sep 10, 2012 at 11:12 AM, Bogdan Iosif
> wrote:
se Eclipse with the EPIC perl editor that also includes a
> graphical interface to the Perl debugger, giving you full execution
> control. I tried that once, but as Mike said it is not really needed in
> everyday work.
>
> Best regards, mg
>
> Am 11.09.12 09:09, schrieb Bogdan Io
ctive debugging, the Perl debugger is really most of what you
> have to work with, but it’s not really helpful in that the various pieces
> of OTRS interact extensively with Apache and the database, and as such most
> of the debugging output that will tell you anything useful will be in the
>
as a number
> of environment variables difficult to know the contents of the trace or
> with logs or other
>
> Bye
> Rocco
>
>
> Il 11/09/2012 9.09, Bogdan Iosif ha scritto:
>
> Thanks for the input.
>
> I was "afraid" of that. I'm familiar with thi
#x27;s been a while :-/. AFAIR (http://www.epic-ide.org/guide/ch06.php),
> it may not even run inside apache but spawn a local HTTP/CGI server that
> you can use to run OTRS inside. Just try it.
>
> Regards, mg
>
> Am 11.09.12 09:26, schrieb Bogdan Iosif:
> > Hi,
> >
> &
entory
> (especially accuntinfo of OCS)
>
> Bye
> Rocco
>
>
> I attach a doc that I realized, after a hard work, which describes the
> steps necessary to get to debugging modules OTRS.
> I'm sorry but the doc is the automatic translation of google (Italian->
> English)
Hi all,
I'm sorry about this email being so long but I really looked into this
issue just last week and I think there's more to it than meets the eye. In
short, I agree with both of you as I have both problems described in your
previous emails.
* Carlos, indeed the "Before" and "Last" words are no
Hi list,
I'm currently investigating an issue and I think I found a bug. I'm not
experienced enough in Perl to know for sure I'm right.
Can someone please confirm that I identified the cause of the problem
correctly and, if so, adivce on what I should do next? Post in bugs.otrs.org
?
Version: v3
Hi list,
I have a problem that I think can't be solved without writing some code. I
would like some minimal guidance on how to do this in an elegant manner.
I'll explain mainly the technical side of the problem but, if you are
curious, you can also read the functional side at the end.
Technical a
cket numbers are generated can be found in
> Core::Ticket under Ticket::NumberGenerator.
>
> Regards,
> Lukasz Hadyna
>
>
> On Fri, Mar 22, 2013 at 10:24 AM, Bogdan Iosif wrote:
>
>> Hi list,
>>
>> I have a problem that I think can't be solved without writing
to
> include a second ticket number field that contains a 'full' number such as
> "Ticket# 2013032710001234". The other, 'old' ticket number field should
> still be available so we don't 'break' workflows for people who depend on
> this field in
Hi list,
Is it possible to write an EventModule that would automatically mark as
read system articles (OTRS auto replies, etc.) when such articles are
created?
/bogdan
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Archive: http://lists.otrs.org
read by default.
> I think I even do not like per se the fact that auto-replies are stored as
> articles; I think it would be good to have the possibility to directly send
> the autoreplies, marking them of course in ticket history, but not storing
> them as articles, what do you think?
&
#x27;,
> Value => 1,
> UserID => $UserID,
> );
>
>
>
>
> On Wed, Jul 3, 2013 at 11:46 AM, Bogdan Iosif wrote:
>
>> Thanks for the reply, good point about new users. I'm thinking it can be
>> resolved by using a ~lazy job that corr
are seen, the ticketflag will be also
> 'seen'.
> So if we mark the autoreply as 'seen' and the first article was already
> seen, you'd be fine.
>
>
> On Wed, Jul 3, 2013 at 5:53 AM, Bogdan Iosif wrote:
>
>> Great news! :) But the tricky part will
Hi,
>From v3.3.0 beta2 release notes: "Dashboard ticket lists and regular ticket
overviews can now be filtered by eligible ticket columns, and the shown
columns are configurable."
As far as I could tell from playing around with this feature it's still NOT
available in agent zoom view or anywhere
Thanks for the confirmation.
I managed to modify 3.2.x's sources to obtain the desired effect.
On Tue, Sep 24, 2013 at 11:37 AM, Martin Gruner wrote:
> Hi Bogdan,
>
> Am 23.09.13 12:18, schrieb Bogdan Iosif:
> > Hi,
> >
> > From v3.3.0 beta2 release notes: &qu
Hi,
Navigating http://dev.otrs.org I noticed that updates for dev API are
missing for v3.2.x (seems it happened since source control was moved to
github).
Where was this info extracted from?
//bogdan
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OTRS mailing list: dev - Webpage: http://otrs.or
lchain you are using to generate the docs,
> > could you tell us?
> >
> > Regards, mg
> >
> > Am 24.09.13 11:37, schrieb Renee B:
> >> You can find the API docs at http://otrs.perl-services.de/docs/
> >>
> >> On 24.09.2013 11:16, Bogdan Iosi
Thanks. I didn't have additional information in mind, I just wanted to know
that browsing the sources directly is enough.
On Tue, Sep 24, 2013 at 1:45 PM, Renee B wrote:
> On 24.09.2013 12:39, Bogdan Iosif wrote:
> > To generate the API docs, EPublisher parses each source fil
Hi list,
Does anyone use an IDE that provides useful assistance with browsing OTRS'
sources? If so, which one? For example I would LOVE to have the capability
of jumping to definition for a variable / method / object.
I currently use Notepad++ on Windows and raw / regex text searches on all
OTRS
Hi,
I'm pretty sure this doesn't belong on the dev mailing list because you
don't intend to make changes to OTRS/ITSM code or create extensions for it,
you just need to use it in a more advanced scenario.
Beware I assume you've succeeded in showing a dynamic field as an URL
containing the TicketI
Hi,
The Internet led me to believe all built-in debug messages are controlled
via $Self->{Debug} in Config.pm. However, it seems that all this does is
enable debug messages for setting load (which are written in Apache
error_log and NOT to OTRS log file / syslog).
I needed to enable built-in debu
Hi,
I use OTRS 3.3.7 but from what I saw on github the problem is also present
in 4.x.
Problem: When an event notification (ADMIN->Notifications (Event)) with
in its text is fired, if the latest article added by
an agent is an internal note, then the body of the generated notification
email will
if you'd need a tag to
> LAST_ARTICLE_AGENT_SENT_TO_CUSTOMER or similar :D but that's a
> different story - and currently not available out of the box in OTRS.
>
> --
> Michiel
>
> On Wed, Sep 23, 2015 at 12:22 PM, Bogdan Iosif
> wrote:
> > Hi,
> >
&
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