Hello All,
I'd like to add an "update ticket" or "quick comment" element to the
ticket display so users of the webUI don't need to click Actions ->
Comment|Reply to add an update, ideally this would be placed on the
left hand side of the sceen under People. I've taken the 'Update
ticket' code from
On 05/06/2013 08:58 AM, Dalal, Kamber Z wrote:
> Hi,
>
> In RT 4.0.5 in the ticket history the ‘Download (untitled)/with headers’
> (text/html) button/link does not pass content type, thus the browser
> displays the html page in plain text, instead of an html page.
>
> How can we force the conten
Peter,
I had slightly more success with an older version of Ruby and the
rt/client gem. Here's the info from RVM:
ruby-1.8.7-p371 [ i686 ]
I was also encountering problems with manipulating objects despite this.
If you find a solution, there are others interested.
In the interest of expedien
Hi,
In RT 4.0.5 in the ticket history the 'Download (untitled)/with headers'
(text/html) button/link does not pass content type, thus the browser displays
the html page in plain text, instead of an html page.
How can we force the content-type information be passed on thru the button/link?
Tha
What is your ARR config?
On Mon, May 6, 2013 at 10:48 AM, Shane Vedvik wrote:
> Greetings,
>
> ** **
>
> I was wondering if anyone has any insight in the steps needed to
> successfully use IIS 7.5 to reverse proxy connections to an RT server. I
> have read the information at:
>
>
> http
Greetings,
I was wondering if anyone has any insight in the steps needed to successfully
use IIS 7.5 to reverse proxy connections to an RT server. I have read the
information at:
http://blogs.msdn.com/b/carlosag/archive/2010/04/02/setting-up-a-reverse-proxy-using-iis-url-rewrite-and-arr.aspx
an
What is it you are trying to do that isn't working? Looking at the
methods available, it seems they mirror the RT CLI methods:
http://rt-client.rubyforge.org/
So if you want to show a ticket like your example, it seems you would
call rt.show and pass the ticket id.
On 5/4/13 1:33 PM, Peter R
Hi all,
we have a problem when we need to forward a ticket (or part of it) to someone
who is not a requestor or CC of the ticket itself.
RT currently has a limitation on the forward operation, in that it doesn't
allow to add a comment to the forwarded message. This is not acceptable,
because th