Hi all,
I've created a scrip who's objective is to search users on create to
find one with a matching domain and CF.Consultant set, but the
SimpleSearch returns all users
my $Users = RT::Users->new($RT::SystemUser);
$Users->SimpleSearch(
Term => $Domain,
# Return =
What kind of columns does the CSV have? May it's possible to simply convert
each record in the CSV to an email and use rt-mailgate?
On Sep 9, 2016, at 10:28 AM, Dunbar, Brian
mailto:brian.dun...@von.ca>> wrote:
Hello All,
I have a new 4.4 install of RT and I would like to import tickets from
We went from a server running 14.04 to 16.04.1. It took some work but it
is running. The final solution was:
1. Dump of the database
2. Completely clean install and set up of RT on the new server (from RT
directly, not from a repository). I tested this and saw it worked. The
old server had RT
Thank you I think you have a great suggestion.
On Sep 9, 2016 3:19 PM, Landon Stewart wrote:
If you formulate the email with the "From:" as the requestor it would set it
accordingly in the ticket. If RT is set to produce auto-replies though they'd
get that auto-reply.
On Sep 9, 2016, at 11:51
If you formulate the email with the "From:" as the requestor it would set it
accordingly in the ticket. If RT is set to produce auto-replies though they'd
get that auto-reply.
On Sep 9, 2016, at 11:51 AM, Dunbar, Brian
mailto:brian.dun...@von.ca>> wrote:
I can format the csv anyway as desire
I can format the csv anyway as desired but importing as email will make me the
requester for every ticket?
From: Landon Stewart [mailto:lstew...@internap.com]
Sent: Friday, September 9, 2016 2:38 PM
To: Dunbar, Brian
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] import tickets fr
Hello All,
I have a new 4.4 install of RT and I would like to import tickets from another
ticket system (Spiceworks). I can get the ticket info in a csv file to import
but I have not found a script that works to populate RT with the info. I found
a script by Alister West (https://alisterwest.co
Hello list,
I'm seeing another problem in RT4.2.8, apart from mail never being deleted
by RT itself. I'm using tick...@domain.com as my email address for all
incoming tickets, with '+queue' added to the username. tickets+graphics,
tickets+it, and so on.
To support this, I have filters set up in th
As long as I know it's not built in and buried in settings somewhere, I
won't pursue it. I'll wait until things are working and I'm more
comfortable before trying to make a plugin. :) Thanks.
On Fri, Sep 9, 2016 at 11:13 AM, Matt Zagrabelny wrote:
> On Fri, Sep 9, 2016 at 9:43 AM, Alex Hall wro
On 9-9-2016 17:21, Alexandre Galletet wrote:
> Thanks Joop for your answer.
>
> I have in RT_SiteConfig.pm:
>
> Set($MaxAttachmentSize, 5*1024*1024);
> Set($DropLongAttachments, 1);
>
> And the longest character string in postgresql is 1GB
>
> If I get a mail with 6MB attachment I get the mail but
On Fri, Sep 9, 2016 at 9:43 AM, Alex Hall wrote:
> I've switched my own account to use that simple editor, but does it already
> handle Markdown syntax? If not, is there a plugin or setting to enable such
> support?
>
It does not natively handle MD. A quick google did not yield any MD
extensions
On 9-9-2016 14:44, Alexandre Galletet wrote:
> Hello everyone,
>
> When we receive email with more than ~8MB I see only the three lines
> below in rt's log and that all. Noting in web interface.
>
> [2688] [Fri Sep 9 12:26:55 2016] [warning]: Use of uninitialized
> value $args{"Message"} in print
I've switched my own account to use that simple editor, but does it already
handle Markdown syntax? If not, is there a plugin or setting to enable such
support?
On Fri, Sep 9, 2016 at 10:20 AM, Matt Zagrabelny wrote:
> On Fri, Sep 9, 2016 at 9:09 AM, Alex Hall wrote:
> > Hello list,
> > Is ther
On Fri, Sep 9, 2016 at 9:09 AM, Alex Hall wrote:
> Hello list,
> Is there any way I can replace the default WISIWYG editor with a simple
> Markdown composition editor? I woouldn't want this for everyone, but for me,
> Markdown is far easier to deal with than the default editor. A few others in
> m
Hello list,
Is there any way I can replace the default WISIWYG editor with a simple
Markdown composition editor? I woouldn't want this for everyone, but for
me, Markdown is far easier to deal with than the default editor. A few
others in my company may also prefer it, and I wouldn't mind having the
Maybe something with the FastCGI configuration? If you're using
mod_fastcgi, you might consider converting to mod_fcgid since that
appears to be supported by Apache now. If you switch, note that they did
update the names of all of the directives, so use the names for the
version of Apache you'r
I got the file working, though nothing appears on the screen. Still, this
is what I was after. I restarted RT itself and the FCGI server, so I'm not
sure which did it.
On Fri, Sep 9, 2016 at 7:30 AM, Alex Hall wrote:
> Hi all,
> I'm reading through the RT wiki page on logging, and I've set a fil
Hello everyone,
When we receive email with more than ~8MB I see only the three lines
below in rt's log and that all. Noting in web interface.
[2688] [Fri Sep 9 12:26:55 2016] [warning]: Use of uninitialized value
$args{"Message"} in print at /opt/rt4/sbin/../lib/RT/EmailParser.pm line
121.
Chris,
Thanks! That did the trick.
Regards,
Raymond
-Oorspronkelijk bericht-
Van: Christian Loos [mailto:cl...@netcologne.de]
Verzonden: vrijdag 9 september 2016 13:40
Aan: Teunissen, Raymond; rt-users@lists.bestpractical.com
Onderwerp: Re: Outgoing HTML mail part 2
Sorry, I missed th
Sorry, I missed that you must also escape the braces, see
https://metacpan.org/pod/Text::Template#Template-Parsing.
You have to change
body, table, td {font-family: Verdana, Geneva, sans-serif !important;}
to
body, table, td \{font-family: Verdana, Geneva, sans-serif !important;\}
Chris
Am 09
Hi all,
I'm reading through the RT wiki page on logging, and I've set a file to capture
all debug output. I know it's a lot of information, but I want to make sure it
works. However, the file isn't getting updated at all. It didn't exist, so I
tried:
cat /var/log/request-tracker4/rt.log
chown w
Hi Chris,
Thanks, i've tried it, but it doesn't seem to fix the issue for me.
Couldn't compile template codeblock 'font-family: Verdana, Geneva, sans-serif
!important;': syntax error at template line 9
Raymond
-Oorspronkelijk bericht-
Van: Christian Loos [mailto:cl...@netcologne.de]
Hi,
you must add a blank line after the "Content-Type" line to separate
headers from body.
See also
https://docs.bestpractical.com/rt/4.4.1/customizing/templates.html#Templates
Chris
-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Boston
Exactly my problem as well. Still haven’t found a resolution to recovering a
working Rt on 16.04.1. Did a fresh install of Perl using Perlbrew, and even did
a fresh install of Rt 4.2.10 as well as 4.4.1 in test environment. Still the
same issues with the fastcgi server not staying up. I am think
Hi all,
I'm currently working on e-mailtemplates to make our outgoing mail to be sent
in HTML. I want to be able to set a certain font, fontsize and use a logo in
the signature. So far everything works just the way I want it, except for one
thing. When a message is received in Microsoft Outlook
Hello everyone,
Just want to ask if anyone have upgraded from Ubuntu server 14.04 LTS to
16.04.1 LTS, and if RT broke because of it?
Done this on a different server and got plenty of issues with other services
(Mostly because php7).
Regards, Joel
-
RT 4.4 and RTIR training sessions, an
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