Hi sunnavy
1 I checked the scrip, my RT seems to have it. Some info are below:
(1) my RT view
http://www.nabble.com/file/p19986078/10.png
(2) Custom action preparation code(copy from RT web interface):
# --- #
return(0) un
Hi Andro
The steps you showed seems ok.
I suggest you check the following:
1. check /Admin/Queues/Scrips.html?id=2 to see if the scrip
("If an approval is rejected, reject the original and delete pending
approvals" )
is in the current scrips.
2. check the log to see if something weird happene
Hi sunnavy
I show you my practice as below(some image files):
Step 1. I create an ticket
http://www.nabble.com/file/p19951001/1.png
Step 2. Result of creating ticket (including the Links)
http://www.nabble.com/file/p19951001/3.png
Step3. Ticket in the queue(pending approval)
http://www.nabble
Hi Andro
Just after you create the original ticket, does the ticket depend on
the approval ticket?
If the header stuff is correct, the original ticket should depend on
the approval ticket, and won't be changed because of the reject thing.
All things are fine to me.
On Oct 13, 2008, at 12:06
Hi sunnavy
Thanks for your respone.
But I didn't make this mastake, because I had read the manual:
http://wiki.bestpractical.com/view/ApprovalCreation
My problem is the process logic: When an approval is rejected, its original
ticket should be rejected automatically.
In my enviroment, When I reje
Hi Andro
try to move the line "Depended-On-By: TOP" out of the "Content: ...
ENDOFCONTENT" block, e.g. move it above the "Content: ..." line.
This should fix the problem.
Good luck!
On Oct 9, 2008, at 4:18 PM, Andro Wei wrote:
> Hi all
>
> According to the book: RT Essentials page 94. It say
Hi all
According to the book: RT Essentials page 94. It say : "Once an approval is
rejected, its original ticket is immediately rejected, and all of its other
approvals are rejected as well."
I test it in my RT system (version 3.8.1), but in fact RT does not follow
the rule mentioned above.
When I
