Hi
On 5 Nov 2013 12:19, eraja erathinam eraj...@gmail.com wrote:
On 31 Oct 2013 04:08, Shireen Irani shireen@gmail.com wrote:
A number of Dell users have complained that their new Latitude 6430u
Ultrabooks smell of cat urine.
Dell engineers have ruled out biological contamination, and said the
smell was not a health hazard.
The problem lay in the manufacturing process, which has now been
changed, the company said.
Users affected by the issue should send their laptop back for replacement
parts.
Customers first raised the issue with Dell's high-end business laptop in
June.
A few weeks ago I got a new Lattitude 6430u for work, one user
called Three West complained on Dell's hardware support forum. The
machine is great, but it smells as if it was assembled near a tomcat's
litter box. It is truly awful!
Another customer, Hoteca, said: I thought for sure one of my cats
sprayed it, but there was something faulty with it so I had it
replaced. The next one had the same exact issue. It's embarrassing
taking it to clients because it smells so bad.
Other users said they had blamed their cats for the smell.
Dell support technicians initially suggested that users should clean
the laptop air vents with compressed air, but users complained that
the odour persisted.
In September, a customer known as Malioz raised a concern that the
cause of the problem could be to do with the polymer used in the
laptop plastics, and asked whether chemicals causing the smell could
be a health hazard.
Replacement parts
After an investigation, Dell concluded that the odour was not
hazardous to health.
Dell has said that the cause of the smell is not a biological
contaminant The smell is not related to cat urine or any other type
of biological contaminant, nor is it a health hazard, Dell support
technician SteveB said.
The problem was related to the manufacturing process, and had now been
resolved, he said.
If you order an E6430u now, it will not have the issue.
Dell recommended that users should send affected laptops away for a
replacement palm rest.
News of the issue spread after a link to the thread was posted to
ment palm rest.
News of the issue spread after a link to the thread was posted to
discussion site Reddit.
source:
http://www.bbc.co.uk/news/technology-24741832
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