Re: AuthorizationError.ACCESS_DENIED_FOR_ACCOUNT_TYPE on ManagedCustomerService

[Stefano Fontana]

Hi,

I'm also getting this error when I try to build the tree of the Google Ads 
accounts I have access to.
>From the logs I can tell that for some reason the customerService 
(https://developers.google.com/adwords/api/docs/reference/v201809/CustomerService#getCustomers)
 
is trying to get access to Search Ads 360 accounts (I manage accounts in 
both Google Ads and Search Ads 360).
The logs clearly show the name of accounts that exist only in my Search Ads 
360 account.

This basically breaks every application I have that relies on building the 
account tree.


On Thursday, June 18, 2020 at 9:52:01 PM UTC+2, adsapiforumadvisor wrote:
>
> Hello,
>
> Thank you for reaching out. I see that you are getting 
> an AuthorizationError. In order for me to take a closer look, can you 
> please provide the complete detailed logs of the request and response to 
> the API? Additionally, can you also provide your MCC ID as well as the 
> email address tied to the credentials used to authenticate the API call? 
> Since we are currently experiencing issues with the "Reply privately to 
> author" option, please provide these details to googleadsa...@google.com 
> . 
>
> Regards,
> Danica, Google Ads API Team
>
> ref:_00D1U1174p._5004Q217Z5y:ref
>

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Re: UNEXPECTED_INTERNAL_API_ERROR when adding keywords to SharesetSet

[Stefano Fontana]

Hi Josh,

The error seems to have been fixed.
Thanks for prompt fix!

Cheers

On Wednesday, March 27, 2019 at 11:44:38 PM UTC+1, 
googleadsapi-forumadvisor wrote:
>
> Hi,
>
> I've reported this to the team that maintains that service and will 
> provide an update as soon as I have more information.
>
> In the meantime, if you happen to see that this error has subsided, please 
> let me know.
>
> Thanks,
> Josh, Google Ads API Team
>
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
> Also find us on our blog and discussion group:
> http://googleadsdeveloper.blogspot.com/search/label/adwords_api
> https://developers.google.com/adwords/api/community/
> =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
>
> On 03/27/19 16:08:56 ro...@searchkings.ca  wrote:
>
> Just chiming in to say you aren't alone with this issue. We started 
> encountering the same thing as of ~4pm EST yesterday. Reached out to email 
> support, no response yet.
>
>
> On Wednesday, March 27, 2019 at 8:22:57 AM UTC-4, Stefano Fontana wrote:
>
> Howdy,
>
> Since a couple of days we've been getting "UNEXPECTED_INTERNAL_API_ERROR" 
> whenever we try to add keywords to a shared set.
> If there are more than 1000 keywords in a single slice the failure happens 
> almost always so retrying doesn't help. 
>
> Please find attached the request to the SharedSetService.
>
> The response to that is:
> http://schemas.xmlsoap.org/soap/envelope/;>\n  
> \n\n  soap:Server\n  
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.
> init(InternalApiErro\n  \n
> https://adwords.google.
> com/api/adwords/cm/v201809">\n  
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
> @ com.google.ads.api.services.common.error.InternalApiError.
> init(InternalApiErro\n  
> ApiException\n
>   http://www.w3.org/2001/XMLSchema-instance; 
> xsi:type="InternalApiError">\n\n
> \nInternalApiError.
> UNEXPECTED_INTERNAL_API_ERROR\n
> InternalApiError\n
> UNEXPECTED_INTERNAL_API_ERROR\n  
> \n\n  \n
> \n  \n\n'
> WARNING:googleads.soap:Error summary: {'faultMessage': 
> 'InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErro',
>  
> 'serviceName': 'SharedCriterionService', 'methodName': 'mutate'}
>
> Note that we tried this in both the test and normal Google Ads accounts, 
> every time creating a new SharedSet.
>
>
> It may be related to https://groups.google.com/
> forum/#!searchin/adwords-api/UNEXPECTED_INTERNAL_API_ERROR%
> 7Csort:date/adwords-api/H8XxV_1gRUw/szsoyKbICQAJ
>
>
> Thank for taking a look!
>
>
> Cheers
>
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Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

[Stefano Fontana]

Got an update literally 2 minutes ago.
Google reactivated our account and now it works again for us.
Unfortunately we are still waiting to know why it was deactivated in the 
first place.


On Tuesday, June 5, 2018 at 11:40:43 AM UTC+2, Alon Diamant wrote:
>
> I am pretty sure that is their #1 priority.
> I mean, the top 5 posts in the message group all report the same thing..
> I have sent them SOAP logs yesterday, here's hoping for a positive update 
> soon.
> ᐧ
>
>
>
> Alon Diamant
> CTO, *Selectom*
> w: www.selectom.com
> <https://www.linkedin.com/in/advance512>  <https://github.com/selectom>
>
>
>
> On Tue, Jun 5, 2018 at 12:34 PM, Soufiane Ghzal  > wrote:
>
>> Hi Stefano, 
>>
>> thanks for the feedback, that's appreciated. Indeed it looks very weird 
>> that customers all arround the world start to deactivate their account at 
>> the same period of time.
>>
>> Hopefully they will fix it in times.
>>
>>
>> Le mardi 5 juin 2018 11:31:50 UTC+2, Stefano Fontana a écrit :
>>>
>>> Hi,
>>>
>>> Our AdWords Support Contact is looking into the issue.
>>> He said that it was deactivated manually by one of our account managers 
>>> which I find very unlikely (yet possible), unfortunately there is no 
>>> history for this kind of actions.
>>> Also we cannot set it back to active ourselves and are waiting for our 
>>> adwords contact to find a solution.
>>>
>>>
>>> Will share future progress here if no solution is given.
>>>
>>>
>>> On Tuesday, June 5, 2018 at 11:23:03 AM UTC+2, Tiana S. wrote:
>>>>
>>>> We are also seeing this behavior for active accounts, none are 
>>>> cancelled. There are several threads open about this issue with people 
>>>> describing the same behavior, so it really seems something is going wrong 
>>>> on your side...
>>>>
>>>> On Monday, 4 June 2018 22:04:02 UTC+2, Milind Sankeshware (AdWords API 
>>>> Team) wrote:
>>>>>
>>>>> Hi, 
>>>>>
>>>>> If the API calls are being made against an account which is cancelled, 
>>>>> those calls will fail with the error as described in this blog post 
>>>>> <https://ads-developers.googleblog.com/2018/03/changes-to-inactive-adwords-accounts.html>.
>>>>>  
>>>>> If this is not the case, could you please share the SOAP logs of the 
>>>>> failing API call along with the email Id of the user making this call? 
>>>>>
>>>>> Thanks,
>>>>> Milind, AdWords API Team.
>>>>>
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Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

[Stefano Fontana]

Hi,

Our AdWords Support Contact is looking into the issue.
He said that it was deactivated manually by one of our account managers 
which I find very unlikely (yet possible), unfortunately there is no 
history for this kind of actions.
Also we cannot set it back to active ourselves and are waiting for our 
adwords contact to find a solution.


Will share future progress here if no solution is given.


On Tuesday, June 5, 2018 at 11:23:03 AM UTC+2, Tiana S. wrote:
>
> We are also seeing this behavior for active accounts, none are cancelled. 
> There are several threads open about this issue with people describing the 
> same behavior, so it really seems something is going wrong on your side...
>
> On Monday, 4 June 2018 22:04:02 UTC+2, Milind Sankeshware (AdWords API 
> Team) wrote:
>>
>> Hi, 
>>
>> If the API calls are being made against an account which is cancelled, 
>> those calls will fail with the error as described in this blog post 
>> .
>>  
>> If this is not the case, could you please share the SOAP logs of the 
>> failing API call along with the email Id of the user making this call? 
>>
>> Thanks,
>> Milind, AdWords API Team.
>>
>

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Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

[Stefano Fontana]

Thanks for you answer Milind, however in my previous message I specified 
that the MCC contains an account that is actively delivering ads so there 
clearly something wrong.
Will provide logs privately.

On Thursday, May 31, 2018 at 11:25:56 PM UTC+2, Milind Sankeshware (AdWords 
API Team) wrote:
>
> Hi,
>
> I am afraid, if the AdWords account reaches 15 months without any spend, 
> it will be canceled. If the target account that you are making your API 
> calls against is not active then you are likely to get 
> AuthorizationError.CUSTOMER_NOT_ACTIVE error. Please check the blog 
> 
>  
> for more details about automatically canceled accounts. Could you please 
> share the compete SOAP request and response so that I can troubleshoot the 
> issue? Please use *Reply privately to author* option while responding.
>
> Thanks,
> Milind, AdWords API Team.
>

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Re: AuthorizationError.CUSTOMER_NOT_ACTIVE

[Stefano Fontana]

Same here,

We get AuthorizationError.CUSTOMER_NOT_ACTIVE when trying to access a 
specific MCC via the API.
This MCC contains 3 accounts, 2 are "paused" and another the other one is 
running (getting impressions/clicks).
The error appeared for the first time around 20 hours ago (for us).

Also when invoking the CustomerService

service = client.GetService('ManagedCustomerService') // client is 
instantiated using our top mcc
selector = {
'fields': [
'CustomerId',
'Name',
'CanManageClients',
'AccountLabels',
],
 }
 data = service.get(selector)


we get 
, (ManagedCustomerLink){
  managerCustomerId = 1569104593
  clientCustomerId = 4290407727
  isHidden = False
}, (ManagedCustomerLink){
  managerCustomerId = 1569104593
  clientCustomerId = 767954
  isHidden = False
}, (ManagedCustomerLink){
  managerCustomerId = 1569104593
  clientCustomerId = 2268933076
  isHidden = False
}, 
the problem is that there is no

{
managerCustomerId= THEPARENTMCC
clientCustomerId = 1569104593
}



also when trying to access 1569104593 directly we get the error "
AuthorizationError.CUSTOMER_NOT_ACTIVE"


Please take a look at this.
On Thursday, May 31, 2018 at 6:48:25 PM UTC+2, Caihua Du wrote:
>
> Hi there, 
>
> We suddenly to see many " AuthorizationError.CUSTOMER_NOT_ACTIVE" errors 
> when calling AdWords API, and this happened to many different customers. 
>
> Is there any ongoing authorizations issue from AdWords side? Or anything 
> we have changed to authorize API call?
>
> Thanks,
> Caihua. 
>

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Re: Some of my servers can no longer authenticate to AdWords API

[Stefano Fontana]

Solution is 
here https://github.com/googleads/googleads-python-lib/issues/261

On Friday, March 23, 2018 at 10:19:10 AM UTC+1, bl...@tomis.tech wrote:
>
> First of all, I have done this process many times and it works perfectly 
> on my local machine. 
>
> I use OAuth to authenticate in for a new client we have been given Admin 
> access for, like this:
>
> def init(self):
> oauth2_client = oauth2.GoogleRefreshTokenClient(
> client_id=self._client_id,
> client_secret=self._client_secret,
> refresh_token=self._refresh_token
> )
>
> self._adwords = adwords.AdWordsClient(
> developer_token=GOOGLE_ADWORDS_DEVELOPER_TOKEN,
> oauth2_client=oauth2_client,
> user_agent='tomis',
> client_customer_id=self._client_customer_id
> )
>
>
>
>
> However, just today, I'm getting an error on several of my servers saying 
> 'HTTPSConnectionWithTimeout' 
> object has no attribute 'proxy_info'
>
> and when I test locally with those same credentials, it works flawlessly. 
> Is there a way to tell if somehow I got blocked or what the status of my 
> developer token is?
>
> Any help will be greatly appreciated, thanks!
>
>
> Here is the full Traceback:
>
> Traceback (most recent call last):
>   File "google_adwords.py", line 765, in 
> customer_ids = api.service.get_customer_id_list()
>   File "google_adwords.py", line 519, in get_customer_id_list
> results = self.client.GetService(self.service).getCustomers()
>   File "/usr/local/lib/python3.6/dist-packages/googleads/common.py", line 
> 786, in MakeSoapRequest
> self._header_handler.SetHeaders(self.suds_client)
>   File "/usr/local/lib/python3.6/dist-packages/googleads/adwords.py", line 
> 566, in SetHeaders
> http_headers = self._adwords_client.oauth2_client.CreateHttpHeader()
>   File "/usr/local/lib/python3.6/dist-packages/googleads/oauth2.py", line 
> 211, in CreateHttpHeader
> self.Refresh()
>   File "/usr/local/lib/python3.6/dist-packages/googleads/oauth2.py", line 
> 226, in Refresh
> self.proxy_config.disable_certificate_validation)))
>   File "/usr/local/lib/python3.6/dist-packages/oauth2client/client.py", 
> line 633, in refresh
> self._refresh(http.request)
>   File "/usr/local/lib/python3.6/dist-packages/oauth2client/client.py", 
> line 842, in _refresh
> self._do_refresh_request(http_request)
>   File "/usr/local/lib/python3.6/dist-packages/oauth2client/client.py", 
> line 874, in _do_refresh_request
> self.token_uri, method='POST', body=body, headers=headers)
>   File "/usr/local/lib/python3.6/dist-packages/httplib2/__init__.py", line 
> 1513, in request
> (response, content) = self._request(conn, authority, uri, request_uri, 
> method, body, headers, redirections, cachekey)
>   File "/usr/local/lib/python3.6/dist-packages/httplib2/__init__.py", line 
> 1263, in _request
> (response, content) = self._conn_request(conn, request_uri, method, 
> body, headers)
>   File "/usr/local/lib/python3.6/dist-packages/httplib2/__init__.py", line 
> 1186, in _conn_request
> conn.connect()
>   File "/usr/local/lib/python3.6/dist-packages/httplib2/__init__.py", line 
> 982, in connect
> if self.proxy_info and self.proxy_info.isgood():
> AttributeError: 'HTTPSConnectionWithTimeout' object has no attribute 
> 'proxy_info'
>
>

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Re: Accessing inactive AdWords Accounts

[Stefano Fontana]

Thanks for the answer Milind.

I have one last question that is: after the account is canceled and 
reactivated will be automatically canceled again? and if yes after how many 
days/months?
Unlike the my first question that is answer by literally the first point in 
the blog post I believe there is no answer to this last question :)

Cheers


On Tuesday, March 20, 2018 at 8:01:41 PM UTC+1, Milind Sankeshware (AdWords 
API Team) wrote:
>
> Hi Stefano,
>
> Please see my answers *inline* below.
>
> 1. I don't see any field indicating the account status here 
> https://developers.google.com/adwords/api/docs/appendix/selectorfields#v201802-ManagedCustomerService
>  
> Will this service keep returning inactive accounts?
> If yes, does this mean that the only way to find whether an account is 
> inactive is by trying to access it (and fail)?
> Would be nice to know in advance whether a given account is inactive or 
> having the possibility of excluding in a predicate.
> *Get requests for ManagedCustomerService 
> 
>  will 
> no longer return the cancelled account. In AdWords UI, you can show 
> canceled accounts by adjusting the filter in the upper left corner. Please 
> check blog 
> 
>  for 
> more information. *
>
> 2. Is historical data lost when an account is deactivated? If I activate 
> it again will I be able to fetch the same data via the API?
> *All historical data and pre-existing account structure will remain 
> unchanged. The account will be still accessible in the Front End and all 
> the historical data can be accessed. Once the account is reinstated then it 
> can be used normally via AdWords API.*
>
> Let me know if you have further questions.
>
> Thanks,
> Milind, AdWords API Team.
>

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Accessing inactive AdWords Accounts

[Stefano Fontana]

Context: 
http://googleadsdeveloper.blogspot.ch/2018/03/changes-to-inactive-adwords-accounts.html

I understand that the policy will be enforced starting from March 26.
However I still have a couple of questions regarding this matter:

1) I don't see any field indicating the account status here 
https://developers.google.com/adwords/api/docs/appendix/selectorfields#v201802-ManagedCustomerService
 
 Will this service keep returning inactive accounts?
 If yes, does this mean that the only way to find whether an account is 
inactive is by trying to access it (and fail)?
 Would be nice to know in advance whether a given account is inactive 
or having the possibility of excluding in a predicate.

2) Is historical data lost when an account is deactivated? If I activate it 
again will I be able to fetch the same data via the API?



Thanks in advance.


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Re: Cannot upload media bundle using API

[Stefano Fontana]

Found the 
answer: https://support.google.com/adwords/answer/6335679?authuser=0=en 
(Your HTML5 ad is modifying clickability, which is not supported)


On Wednesday, December 13, 2017 at 4:43:36 PM UTC+1, Stefano Fontana wrote:
>
> Hi,
>
> I have an issue with the API.
> Since yesterday I'm no longer able to upload media bundles.
> It's easily reproducible by executing the example on 
> https://github.com/googleads/googleads-python-lib/blob/master/examples/adwords/v201710/misc/upload_media_bundle.py
> the error I get is "[OperationAccessDenied.ACTION_NOT_PERMITTED @ class 
> com.google.ads.api.serviceimpls.campaignmgmt.media.UploadAction]" (attached 
> you can find the complete log).
> Yes, the refresh token I'm using is the correct one, I can successfully 
> execute all the other examples of that repo.
> Also (always since yesterday) when uploading *the same* bundle with a bulk 
> job I get this error:
>
> "OrderedDict([('@xmlns:xsi', 'http://www.w3.org/2001/XMLSchema-instance'), 
> ('@xsi:type', 'MediaBundleError'), ('fieldPath', 
> 'operations[1].operand.ad.templateElements[0].fields[0].fieldMedia.data'), 
> ('fieldPathElements', [OrderedDict([('field', 'operations'), ('index', 
> '1')]), OrderedDict([('field', 'operand')]), OrderedDict([('field', 
> 'ad')]), OrderedDict([('field', 'templateElements'), ('index', '0')]), 
> OrderedDict([('field', 'fields'), ('index', '0')]), OrderedDict([('field', 
> 'fieldMedia')]), OrderedDict([('field', 'data')])]), ('trigger', None), 
> ('errorString', 'MediaBundleError.INVALID_MEDIA_BUNDLE'), ('ApiError.Type', 
> 'MediaBundleError'), ('reason', 'INVALID_MEDIA_BUNDLE')])"
>
> What is the reason of this sudden change of behaviour?
>
> Cheers
>

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Cannot upload media bundle using API

[Stefano Fontana]

Hi,

I have an issue with the API.
Since yesterday I'm no longer able to upload media bundles.
It's easily reproducible by executing the example 
on 
https://github.com/googleads/googleads-python-lib/blob/master/examples/adwords/v201710/misc/upload_media_bundle.py
the error I get is "[OperationAccessDenied.ACTION_NOT_PERMITTED @ class 
com.google.ads.api.serviceimpls.campaignmgmt.media.UploadAction]" (attached 
you can find the complete log).
Yes, the refresh token I'm using is the correct one, I can successfully 
execute all the other examples of that repo.
Also (always since yesterday) when uploading *the same* bundle with a bulk 
job I get this error:

"OrderedDict([('@xmlns:xsi', 'http://www.w3.org/2001/XMLSchema-instance'), 
('@xsi:type', 'MediaBundleError'), ('fieldPath', 
'operations[1].operand.ad.templateElements[0].fields[0].fieldMedia.data'), 
('fieldPathElements', [OrderedDict([('field', 'operations'), ('index', 
'1')]), OrderedDict([('field', 'operand')]), OrderedDict([('field', 
'ad')]), OrderedDict([('field', 'templateElements'), ('index', '0')]), 
OrderedDict([('field', 'fields'), ('index', '0')]), OrderedDict([('field', 
'fieldMedia')]), OrderedDict([('field', 'data')])]), ('trigger', None), 
('errorString', 'MediaBundleError.INVALID_MEDIA_BUNDLE'), ('ApiError.Type', 
'MediaBundleError'), ('reason', 'INVALID_MEDIA_BUNDLE')])"

What is the reason of this sudden change of behaviour?

Cheers

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Response summary - {'requestId': 0005603a69c019400a37be46e90103f6, 
'responseTime': 87, 'serviceName': MediaService, 'methodName': upload, 
'operations': 1, 'isFault': True, 'faultMessage': 
'[OperationAccessDenied.ACTION_NOT_PERMITTED @ class 
com.google.ads.api.serviceimpls.campaignmgmt.media.UploadAction]'}
Traceback (most recent call last):
  File 
"/Users/stefano/.virtualenvs/wbrp_scripts_py3/lib/python3.6/site-packages/googleads/util.py",
 line 123, in PatchedHttpTransportSend
fp = self.u2open(u2request)
  File 
"/Users/stefano/.virtualenvs/wbrp_scripts_py3/lib/python3.6/site-packages/suds/transport/http.py",
 line 132, in u2open
return url.open(u2request, timeout=tm)
  File 
"/usr/local/Cellar/python3/3.6.1/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py",
 line 532, in open
response = meth(req, response)
  File 
"/usr/local/Cellar/python3/3.6.1/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py",
 line 642, in http_response
'http', request, response, code, msg, hdrs)
  File 
"/usr/local/Cellar/python3/3.6.1/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py",
 line 570, in error
return self._call_chain(*args)
  File 
"/usr/local/Cellar/python3/3.6.1/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py",
 line 504, in _call_chain
result = func(*args)
  File 
"/usr/local/Cellar/python3/3.6.1/Frameworks/Python.framework/Versions/3.6/lib/python3.6/urllib/request.py",
 line 650, in http_error_default
raise HTTPError(req.full_url, code, msg, hdrs, fp)
urllib.error.HTTPError: HTTP Error 500: Internal Server Error

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File 
"/Users/stefano/.virtualenvs/wbrp_scripts_py3/lib/python3.6/site-packages/suds/client.py",
 line 613, in send
reply = self.options.transport.send(request)
  File 
"/Users/stefano/.virtualenvs/wbrp_scripts_py3/lib/python3.6/site-packages/googleads/util.py",
 line 134, in PatchedHttpTransportSend
raise suds.transport.TransportError(e.msg, e.code, e.fp)
suds.transport.TransportError: Internal Server Error

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "examples/adwords/v201710/misc/upload_media_bundle.py", line 60, in 

main(adwords_client)
  File "examples/adwords/v201710/misc/upload_media_bundle.py", line 39, in main
response = 

Re: Ad description: AdError.LINE_TOO_WIDE

[Stefano Fontana]

Hello,

Based on our experiements the length of the COUNTDOWN(.) function seems 
to be 8. 
However I couldn't find any official documentation stating that this is the 
length.
Could you confirm whether 8 characters is always the calculated space (no 
matter the language being used)?
 
Thanks

On Friday, September 15, 2017 at 7:42:41 PM UTC+2, Bharani Cherukuri 
(AdWords API Team) wrote:
>
> Hello,
>
> The LINE_TOO_WIDE 
> 
>  error 
> is experienced when the lines in an ad exceeds the maximum allowed length. 
> In this case the description has a character limit of 80. Please note that 
> the Countdown in ads are displayed as time remaining until your end date 
> with "days," "hours," or "mins." For Eg., if the Ad is shown say 10 hours 
> before the end date, then the Description would be "Home delivery to USA by 
> 11/20/17 if order paid within 10 hours and tiles in stock" which exceeds 
> the maximum allowed length. You can take a look at our length limits 
>  documentation here.
>
> Regards,
> Bharani, AdWords API Team
>
> On Friday, September 15, 2017 at 8:03:24 AM UTC-4, tileex...@gmail.com 
> wrote:
>>
>> Hi!
>> We send a request to create an ad with a countdown.
>> The description has the form:
>>
>> "Home delivery to USA by 11/20/17 if order paid within 
>> {=COUNTDOWN("2017/10/05 00:00:00", 'en-US', 21)} and tiles in stock"
>>
>> In response we get:
>>
>> AdError.LINE_TOO_WIDE
>>
>> But the description length is not more than 80 characters:
>>
>> "Home delivery to USA by 11/20/17 if order paid within XX days and tiles 
>> in stock"
>>
>> There are 80
>>
>> But create an ad is not allowed. We get an error - LINE_TOO_WIDE.
>>
>> Tell me what could be the problem?
>>
>>

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Re: AverageCpv and AverageCpe returned as Micro instead of double

[Stefano Fontana]

Thank you.
Please note that the type returned by the Report Definition service is also 
"double" and not "micros". That should also be changed.

Cheers,
Stefano-

On Friday, September 29, 2017 at 8:19:36 PM UTC+2, Shwetha Vastrad (AdWords 
API Team) wrote:
>
> Hi Stefano, 
>
> Thanks for pointing this out. Yes, AverageCpv and AverageCpe are indeed 
> returned in "micros". I'll get in touch with the team to have the AdWords 
> API report documents updated. 
>
> Regards,
> Shwetha, AdWords API Team.
>

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AverageCpv and AverageCpe returned as Micro instead of double

[Stefano Fontana]

Hello

AverageCpv and AverageCpe are returned in "micro" instead of double as 
stated in the documentation: 
https://developers.google.com/adwords/api/docs/appendix/reports/campaign-performance-report#averagecpv
Why is the type "Double" and not "MoneY" as in averageCpm and all the other 
metrics related to money?

Thank you.

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Cannot process batch jobs

[Stefano Fontana]

Since 1 hour I am not able to complete any batch jobs
Example id: 570369758, 570737388

I only have few operations:
ADD: AdGroupAd: 4 - AdGroupCriterion: 23 - AdGroup: 1
SET: AdGroup: 1
REMOVE: AdGroupAd: 2


Can you please have a look?  Usually cancelling and retrying was working 
but now even that doesn't work anymore

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BatchJob does not return all operations performed

[Stefano Fontana]

Perhaps related to 
https://groups.google.com/forum/#!topic/adwords-api/G2Eld0949P4;noredirect=true


Since this morning I've noticed that some of my uploads are failing because 
the BatchJob does not return all the AdGroups that are created.
It's actually a test creating 5001 AdGroups, 5001 AdGroupAds and 
5001 AdGroupCriteria that we use for our integration tests.
We send 5001 operations to create AdGroup but we get back a response 
containing 4999 items regarding the creation of the AdGroups.
Other details:
 - the test has been running fine till today for more than 1 year
 - the test contains no operations that may cause an error/violation
 - the response does not contain any error
 - it happens around 30-40% of the times that I run that test 
 - the missing 2 adgroups are actually created and I can see them on the 
interface

Here's the link to the BatchJob result (I believe the url contains the 
batchjob id too) 
 
https://batch-job-download-prod-ebe9b43.storage.googleapis.com/109310708/516281235.results.xml?GoogleAccessId=926043054183-rbu1gkdushnqrfcf47gser4u8qse2...@developer.gserviceaccount.com=1500550621=Qizy1GALGMf%2BQxlLBLaU6JORNZcF4ha7XQccGO0IL1gyzhbkI7AF7QQJPXQesfYVsCqw5n7oZ4BwmYSZyjo%2BcBvaDzXH7VU53WcpDUBniwI%2F3otyf%2Bp%2Bwc5M1Bd3gkw0kr32xYl%2BGVdtRA%2FFQGmu%2ByQ8acEVTwLL7OxenUfqyWFDM2GYjUFwyDJBYA%2FxF04jI%2BGvOWScqiK%2F8Toeq2GXPfgef0QJgN418f8Syo64VUYatZA%2BH0puo9mzn82orwdDV2Ft2MqHMQAulseuT6KGndOq1mktDF5KKPOXgaX5dwFTQq3wUXxI0Ctt%2FXBPufEhDiTwoT9EQd1ORQ9xA6Zs9g%3D%3D


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Re: BatchJobService returning inconsistent job results

[Stefano Fontana]

It also happens when submitting a batch that contains operations that cause 
violations.
The worst part is that not even the good ones go through and good ads are 
not created.

Please have a look at this, asap :(

On Friday, May 5, 2017 at 10:48:33 AM UTC+2, Dorian Kind wrote:
>
> Hi all,
>
> starting yesterday, we've noticed that the BatchJobService result list 
> doesn't exactly correspond to the actual operations that we send. More 
> specifically, it appears that some operations are not being included in the 
> result. What makes it worse is that the "index" field of the results that 
> actually are returned does not refer to the right operation, making it 
> impossible to find out which of your operations actually failed. So far we 
> haven't found any sort of pattern as to which type of operations do not 
> give a result.
>
> As an example, today we sent a job containing 239'131 operations, but the 
> results XML file only had 224'779 "rval" entries. The job ID should be 
> 491045429.
>
> Has anyone else experienced this? API advisors, is this a known issue?
>
> Thanks and best regards,
> Dorian
>

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Re: BatchJobService returning inconsistent job results

[Stefano Fontana]

Same here. Job ID 491139160
It seems that the problem arises when you use temporary IDs (i.e. creating 
adgroups and ads in the same batch job) .


On Friday, May 5, 2017 at 10:51:09 AM UTC+2, Dorian Kind wrote:
>
> Seems to be the same issue that was reported here: 
> https://groups.google.com/forum/#!topic/adwords-api/aAJ7i2BPdLk
>
> On Friday, 5 May 2017 10:48:33 UTC+2, Dorian Kind wrote:
>>
>> Hi all,
>>
>> starting yesterday, we've noticed that the BatchJobService result list 
>> doesn't exactly correspond to the actual operations that we send. More 
>> specifically, it appears that some operations are not being included in the 
>> result. What makes it worse is that the "index" field of the results that 
>> actually are returned does not refer to the right operation, making it 
>> impossible to find out which of your operations actually failed. So far we 
>> haven't found any sort of pattern as to which type of operations do not 
>> give a result.
>>
>> As an example, today we sent a job containing 239'131 operations, but the 
>> results XML file only had 224'779 "rval" entries. The job ID should be 
>> 491045429.
>>
>> Has anyone else experienced this? API advisors, is this a known issue?
>>
>> Thanks and best regards,
>> Dorian
>>
>

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Re: BatchJobService taking too long since yesterday?

[Stefano Fontana]

Hello Shwetha,

Thank you for looking into it.
I'm noticing other slow jobs though.
Example: 
 JobId 438029657 (add/remove 54 Ads)
 JobId 438145065 (add 2 Ads) 

The same happens for other operation types as well.

Both jobs were taking more than than 2 minutes to complete (even a small 
percentage of the task) at which point I canceled and resubmitted the job.
Interestingly enough after cancelling and resubmitting, the job *always* 
starts within 10 seconds, not matter what size of what kind of operations I 
am submitting.
The most annoying part of a slow job is having to re-submit hundreds of 
thousands of operations, which takes a repugnant amount of time in Python 
(see my issue 
here https://github.com/googleads/googleads-python-lib/issues/118)

Hope this helps :)



On Monday, January 23, 2017 at 5:32:30 PM UTC+1, Shwetha Vastrad (AdWords 
API Team) wrote:
>
> Hi Stefano,
>
> We found the root cause of the issue, and things should be back to normal 
> now. We've put measures in place to make sure this root cause does not 
> happen again. Please let me know if your batch jobs in the past day have 
> encountered this problem. If you still encounter slowness with your batch 
> jobs, please provide the BatchJobIds.
>
> Thanks,
> Shwetha, AdWords API Team.
>

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Re: BatchJobService taking too long since yesterday?

[Stefano Fontana]

Here you can appreciate the amount of the increase (chart shows execution 
time per build, there's one build a day). I started to notice a difference 
on Jan 11 2017.

We also have an increase of Slow Jobs that are hanging (which we cancel and 
then restart), some ids are in the previous post.

<https://lh3.googleusercontent.com/-PXE-Cdl3Suw/WIWhZ_E9qnI/AvA/qlC5RG4d3Tg4R5SeaPMnIkEGoxr8eKHwACLcB/s1600/Screen%2BShot%2B2017-01-23%2Bat%2B07.22.19.png>
Cheers,
   Stefano-

On Monday, January 23, 2017 at 7:16:00 AM UTC+1, Stefano Fontana wrote:
>
> Hello Swetha,
>
> We are experiencing the same here.
> Some jobs Ids are: 437684280 437574575 437670102 437670783
>
> On Wednesday, January 18, 2017 at 8:09:27 PM UTC+1, Shwetha Vastrad 
> (AdWords API Team) wrote:
>>
>> Hi MG,
>>
>> Thanks for letting us know. If you see batch jobs taking unusually longer 
>> to complete, please provide the BatchJob IDs so we can take a look. 
>>
>> Regards,
>> Shwetha, AdWords API Team.
>>
>

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Re: BatchJobService taking too long since yesterday?

[Stefano Fontana]

Hello Swetha,

We are experiencing the same here.
Some jobs Ids are: 437684280 437574575 437670102 437670783

On Wednesday, January 18, 2017 at 8:09:27 PM UTC+1, Shwetha Vastrad 
(AdWords API Team) wrote:
>
> Hi MG,
>
> Thanks for letting us know. If you see batch jobs taking unusually longer 
> to complete, please provide the BatchJob IDs so we can take a look. 
>
> Regards,
> Shwetha, AdWords API Team.
>

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Report linked accounts

[Stefano Fontana]

Hello,

Is it possible to fetch the list of linked accounts?



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Clarification about AdParamService Documentation

[Stefano Fontana]

I am a bit confused by the documentation here 
https://developers.google.com/adwords/api/docs/reference/v201609/AdParamService
It says:
"""
 default-value specifies the string to display if one of the following 
conditions is true:
• The parameter has not been set.
• The parameter's insertion text is too long for the display line.
• The ad is being shown on the Google Display Network.
"""
The confusing part is about the 3rd point: how come it's allowed to update 
the parameter that is then ignored if the ad is displayed on the Display 
Network?

Related to this question: what are the entities that can use the ad param?

Cheers,
S-

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Re: Batch job service is not efficient, stucked

[Stefano Fontana]

See this issue https://github.com/googleads/googleads-python-lib/issues/118

On Tuesday, September 27, 2016 at 8:10:05 PM UTC+2, Vishal Vinayak (Adwords 
API Team) wrote:
>
> Hi Mike,
>
> The advantage of batch jobs is in the fact that you can group many 
> operations of various kinds into a single request and the API would 
> automatically handle retrying and rate limiting logic for you. It may, 
> however, take some time to complete the batch job if there are hundreds of 
> thousands of operations in a single request. If you follow the best 
> practices guide (which I shared in my previous response), you should be 
> able to achieve optimum performance. Since AdWords API uses SOAP protocol 
> in the back-end, unfortunately I cannot think of a workaround to the way 
> the jobs are sent via a SOAP XML. If you have more questions related to the 
> Python client library in general, I would recommend opening an issue here 
> . 
>
> Regards,
> Vishal, AdWords API Team
>

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Re: batch-jobs taking too long or hanging indefinetely

[Stefano Fontana]

Hello Michael,

Thank you for solving the problem.
Would it be possible to have some technical insights about the problem? 
Would love to know what's happening behind the scenes :)

Best,
   S-

On Wednesday, July 20, 2016 at 5:21:42 PM UTC+2, Michael Cloonan (AdWords 
API Team) wrote:
>
> Hello,
>
> Engineering has found the root cause of the issue and jobs are being 
> processed again now. Please note that there is a very large backlog of jobs 
> from the duration of the issue, so it may take some time for your specific 
> jobs to be handled. Engineering and I will both continue to monitor the 
> situation and I will update this thread as necessary.
>
> Regards,
> Mike, AdWords API Team
>
> On Wednesday, July 20, 2016 at 11:16:51 AM UTC-4, Dorian Kind wrote:
>>
>> Another batch job ID: 326763413. It contains only 8 operations and has 
>> been ACTIVE at 0% for around half an hour now.
>>
>> On Wednesday, July 20, 2016 at 5:10:37 PM UTC+2, an...@clicksco.com 
>> wrote:
>>>
>>>
>>> Having the same issue here too
>>>
>>>
>>> On Wednesday, 20 July 2016 15:52:49 UTC+1, Michael Cloonan (AdWords API 
>>> Team) wrote:
>>>>
>>>> Hello,
>>>>
>>>> Engineering is currently investigating the issue and I will update here 
>>>> as soon as I have more to share. Thanks for the reports, everyone.
>>>>
>>>> Regards,
>>>> Mike, AdWords API Team
>>>>
>>>> On Wednesday, July 20, 2016 at 10:25:35 AM UTC-4, Brian Bachtel wrote:
>>>>>
>>>>> A batch job ID, 326746595
>>>>>
>>>>> On Wednesday, July 20, 2016 at 9:38:34 AM UTC-4, Michael Cloonan 
>>>>> (AdWords API Team) wrote:
>>>>>>
>>>>>> Hello,
>>>>>>
>>>>>> I will pass this information along to engineering. A batch job ID 
>>>>>> would help immensely.
>>>>>>
>>>>>> I will post here when I have anything to report about this.
>>>>>>
>>>>>> Regards,
>>>>>> Mike, AdWords API Team
>>>>>>
>>>>>> On Wednesday, July 20, 2016 at 8:06:19 AM UTC-4, Dorian Kind wrote:
>>>>>>>
>>>>>>> Just here to confirm that—since this morning the BatchJob service 
>>>>>>> doesn't show any progress for any submitted jobs. As an example, I 
>>>>>>> currently have a job with ~40'000 operations that has been at 0% 
>>>>>>> progress 
>>>>>>> for the last hour. Would job IDs help to diagnose this issue?
>>>>>>>
>>>>>>> On Wednesday, July 20, 2016 at 12:12:45 PM UTC+2, Stefano Fontana 
>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hello,
>>>>>>>>
>>>>>>>> this morning some BatchJobs are extremely slow.
>>>>>>>> Usually cancelling and resubmitting the job did the trick but now 
>>>>>>>> even that doesn't work.
>>>>>>>> One example is the BatchJob with Id "326707007" it only contains 1 
>>>>>>>> operation: 
>>>>>>>>
>>>>>>>> {u'operator': u'ADD', u'operand': {u'status': u'ENABLED', u'name': 
>>>>>>>> u'12345', u'campaignId': 629535826, u'biddingStrategyConfiguration': 
>>>>>>>> {u'bids': [{u'bid': {u'microAmount': '256'}, u'xsi_type': 
>>>>>>>> u'CpcBid'}
>>>>>>>>
>>>>>>>> Halp :(
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tuesday, May 17, 2016 at 6:24:54 PM UTC+2, Michael Cloonan 
>>>>>>>> (AdWords API Team) wrote:
>>>>>>>>>
>>>>>>>>> Hello,
>>>>>>>>>
>>>>>>>>> We are continually working to improve the performance of the 
>>>>>>>>> BatchJobService. Reports like these really help narrow down specific 
>>>>>>>>> problems, but since our progress on improvement is incremental, we 
>>>>>>>>> aren't 
>>>>>>>>> able to update here every time something changes. Know that we take 
>>>>>>>>> these 
>>>>>>>>> reports seriously. Some improvements

Re: batch-jobs taking too long or hanging indefinetely

[Stefano Fontana]

Hello,

this morning some BatchJobs are extremely slow.
Usually cancelling and resubmitting the job did the trick but now even that 
doesn't work.
One example is the BatchJob with Id "326707007" it only contains 1 
operation: 

{u'operator': u'ADD', u'operand': {u'status': u'ENABLED', u'name': 
u'12345', u'campaignId': 629535826, u'biddingStrategyConfiguration': 
{u'bids': [{u'bid': {u'microAmount': '256'}, u'xsi_type': u'CpcBid'}

Halp :(



On Tuesday, May 17, 2016 at 6:24:54 PM UTC+2, Michael Cloonan (AdWords API 
Team) wrote:
>
> Hello,
>
> We are continually working to improve the performance of the 
> BatchJobService. Reports like these really help narrow down specific 
> problems, but since our progress on improvement is incremental, we aren't 
> able to update here every time something changes. Know that we take these 
> reports seriously. Some improvements have already been made because of this 
> thread, and some more are still in the works. I will not be reporting each 
> individual one, but please keep reports coming if you are still running 
> into this issue especially frequently or run into any other performance 
> issues with this service.
>
> Regards,
> Mike, AdWords API Team
>
> On Tuesday, May 17, 2016 at 11:28:34 AM UTC-4, Stefano Fontana wrote:
>>
>> Hello Michael,
>>
>> Is there an update about this?
>>
>> Best,
>>Stefano-
>>
>> On Tuesday, May 3, 2016 at 5:56:02 PM UTC+2, Michael Cloonan (AdWords API 
>> Team) wrote:
>>>
>>> Hello,
>>>
>>> Engineering has found the root cause of this issue. Upon further 
>>> investigation, it seems that in all these cases the job executes quite 
>>> quickly once it begins, but sits in the queue for quite some time before it 
>>> is able to start. We are working on improving the time it takes to start an 
>>> individual job when there may be in-progress extremely large jobs already 
>>> being executed from other users. Please be aware that we will not be able 
>>> to get this time down to guarantee an immediate start for your job, but 
>>> these reports have helped us identify a case that needs improvement.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Tuesday, May 3, 2016 at 11:06:44 AM UTC-4, Stefano Fontana wrote:
>>>>
>>>> FWIW today I'm not getting any slowjobs.
>>>>
>>>> On Tuesday, May 3, 2016 at 3:38:38 PM UTC+2, Michael Cloonan (AdWords 
>>>> API Team) wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>> A few people responded with information, which I have forwarded to our 
>>>>> engineering team to investigate more thoroughly. I will let you know when 
>>>>> I 
>>>>> hear something back.
>>>>>
>>>>> Regards,
>>>>> Mike, AdWords API Team
>>>>>
>>>>> On Monday, May 2, 2016 at 2:33:40 PM UTC-4, domenico@kaufda.de 
>>>>> wrote:
>>>>>>
>>>>>> Sent privately the required data
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> On Monday, 2 May 2016 19:15:36 UTC+2, Michael Cloonan (AdWords API 
>>>>>> Team) wrote:
>>>>>>>
>>>>>>> Hello,
>>>>>>>
>>>>>>> Could everyone experiencing issues with slowness in their batch jobs 
>>>>>>> please provide me an example batch job that is having issues?
>>>>>>>
>>>>>>> Please provide both the customer ID and the batch job ID for the job.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Mike, AdWords API Team
>>>>>>>
>>>>>>> On Monday, May 2, 2016 at 11:52:28 AM UTC-4, Hunter wrote:
>>>>>>>>
>>>>>>>> We are also experiencing this issue as of this morning. Our 
>>>>>>>> BatchServiceJob jobs stay at 0% completed, and then time out. 
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Hunter.
>>>>>>>>
>>>>>>>> On Monday, May 2, 2016 at 9:32:47 AM UTC-4, domenico@kaufda.de 
>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hello everyone,
>>>>>>>>> it is since last night we are experiencing many batch-jobs running 
>>>>>>>>> very slow (in some cases completing after 30

Re: Unexpected biddingStrategy configuration return type

[Stefano Fontana]

Hello Shwetha,

Yes, the problem is exactly the OrderedDict being returned. Here it says 
it's a 
list 
https://developers.google.com/adwords/api/docs/reference/v201605/AdGroupService.BiddingStrategyConfiguration#bids
So one of the two must be wrong. Which one is it? :)

Best,
   Stefano-



On Wednesday, July 6, 2016 at 8:51:35 PM UTC+2, Shwetha Vastrad (AdWords 
API Team) wrote:
>
> Hi Stefano,
>
> The ParseResponse method of the batch_job_helper object internally 
> converts the XML response to dict in the Python client library. This 
> method 
> 
>  returns 
> an OrderedDict containing the Batch Job Service Response. 
>
> The format listed in the reference document 
> 
>  is 
> how the Bids will be available in the SOAP XML response. 
>
> Regards,
> Shwetha, AdWords API Team.
>

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Re: BatchJob Cancelled Unknown / Internal Error

[Stefano Fontana]

Hi, 

Same here. Retrying the job doesn't help.
Sending each type of operation in a separate job *works* though.

I digged a bit more by mixing the different types of operations and I found 
that creating a batch job with with these two operations always makes the 
batchjob fail (in my particular case):

{u'AdGroupCriterionOperation':
 [{u'operator': u'SET',
   u'operand': {u'biddingStrategyConfiguration': {
   u'bids': [{u'bid': {u'microAmount': '120'}, u'xsi_type': 
u'CpcBid'}]},
   u'adGroupId': u'21329742443', u'criterion': {u'id': 
u'188722430705'},
   u'xsi_type': u'BiddableAdGroupCriterion'},
   u'xsi_type': u'AdGroupCriterionOperation'}],

 u'AdGroupCriterionLabelOperation':
 [{u'operator': u'REMOVE',
   u'operand': {u'adGroupId': u'11205179483', u'criterionId': 
u'70136100181',
u'labelId': 42329003, u'xsi_type': 
u'AdGroupCriterionLabel'},
   u'xsi_type': u'AdGroupCriterionLabelOperation'}]
 }

Hope this helps you debugging it.

On Thursday, May 26, 2016 at 5:29:26 PM UTC+2, Nadine Sundquist (AdWords 
API Team) wrote:
>
> Hi,
>
> Thanks for providing the batch job IDs. Could you please click *Reply 
> privately to author* in the forum and send me your customer ID as well 
> where these batch jobs are being run? That way I can look up further 
> information on each job.
>
> Thanks,
> Nadine, AdWords API Team
>
> On Wednesday, May 25, 2016 at 12:52:18 PM UTC-4, goingdev wrote:
>>
>> Here's a couple:
>> 201789809
>> 201716220
>> 201735163
>> 201738985
>> 201788441
>> 201788360
>> 201786830
>> 201785942
>> 201716436
>>
>> On Wednesday, May 25, 2016 at 12:50:59 PM UTC-4, goingdev wrote:
>>>
>>> I'm getting a lot of jobs cancelled. Do you want the IDs?
>>>
>>> On Tuesday, May 17, 2016 at 2:15:34 PM UTC-4, Michael Cloonan (AdWords 
>>> API Team) wrote:

 Hello,

 What percentage of your batch jobs are failing this way, with UNKNOWN 
 errors? Is it just this one or are there many others?

 The general best practice to do in cases like this is to simply retry 
 the batch. If this is happening more consistently, however, I may be able 
 to take a closer look. Can you provide a few more example batch jobs?

 Regards,
 Mike, AdWords API Team

 On Tuesday, May 17, 2016 at 1:02:47 PM UTC-4, goingdev wrote:
>
> I have jobs that get cancelled
>
> Error: BatchJobProcessingError.UNKNOWN, FieldPath: , Trigger: BatchJob 
> internal error
>
> All my jobs have a max of 2,000 operations.
>
> One example is job ID 142232633.
>
> Why did this job get cancelled?
>


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Re: batch-jobs taking too long or hanging indefinetely

[Stefano Fontana]

Hello Michael,

Is there an update about this?

Best,
   Stefano-

On Tuesday, May 3, 2016 at 5:56:02 PM UTC+2, Michael Cloonan (AdWords API 
Team) wrote:
>
> Hello,
>
> Engineering has found the root cause of this issue. Upon further 
> investigation, it seems that in all these cases the job executes quite 
> quickly once it begins, but sits in the queue for quite some time before it 
> is able to start. We are working on improving the time it takes to start an 
> individual job when there may be in-progress extremely large jobs already 
> being executed from other users. Please be aware that we will not be able 
> to get this time down to guarantee an immediate start for your job, but 
> these reports have helped us identify a case that needs improvement.
>
> Regards,
> Mike, AdWords API Team
>
> On Tuesday, May 3, 2016 at 11:06:44 AM UTC-4, Stefano Fontana wrote:
>>
>> FWIW today I'm not getting any slowjobs.
>>
>> On Tuesday, May 3, 2016 at 3:38:38 PM UTC+2, Michael Cloonan (AdWords API 
>> Team) wrote:
>>>
>>> Hello,
>>>
>>> A few people responded with information, which I have forwarded to our 
>>> engineering team to investigate more thoroughly. I will let you know when I 
>>> hear something back.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, May 2, 2016 at 2:33:40 PM UTC-4, domenico@kaufda.de 
>>> wrote:
>>>>
>>>> Sent privately the required data
>>>>
>>>> Regards
>>>>
>>>> On Monday, 2 May 2016 19:15:36 UTC+2, Michael Cloonan (AdWords API 
>>>> Team) wrote:
>>>>>
>>>>> Hello,
>>>>>
>>>>> Could everyone experiencing issues with slowness in their batch jobs 
>>>>> please provide me an example batch job that is having issues?
>>>>>
>>>>> Please provide both the customer ID and the batch job ID for the job.
>>>>>
>>>>> Regards,
>>>>> Mike, AdWords API Team
>>>>>
>>>>> On Monday, May 2, 2016 at 11:52:28 AM UTC-4, Hunter wrote:
>>>>>>
>>>>>> We are also experiencing this issue as of this morning. Our 
>>>>>> BatchServiceJob jobs stay at 0% completed, and then time out. 
>>>>>>
>>>>>> Thanks,
>>>>>> Hunter.
>>>>>>
>>>>>> On Monday, May 2, 2016 at 9:32:47 AM UTC-4, domenico@kaufda.de 
>>>>>> wrote:
>>>>>>>
>>>>>>> Hello everyone,
>>>>>>> it is since last night we are experiencing many batch-jobs running 
>>>>>>> very slow (in some cases completing after 30 minutes) in other cases 
>>>>>>> hanging indefinitely.
>>>>>>> The problem is occurring also now.
>>>>>>>
>>>>>>> Can this problem be fixed as soon as possible?
>>>>>>>
>>>>>>> Thanks and regards
>>>>>>>
>>>>>>>
>>>>>>>

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Re: batch-jobs taking too long or hanging indefinetely

[Stefano Fontana]

FWIW today I'm not getting any slowjobs.

On Tuesday, May 3, 2016 at 3:38:38 PM UTC+2, Michael Cloonan (AdWords API 
Team) wrote:
>
> Hello,
>
> A few people responded with information, which I have forwarded to our 
> engineering team to investigate more thoroughly. I will let you know when I 
> hear something back.
>
> Regards,
> Mike, AdWords API Team
>
> On Monday, May 2, 2016 at 2:33:40 PM UTC-4, domenico@kaufda.de 
>  wrote:
>>
>> Sent privately the required data
>>
>> Regards
>>
>> On Monday, 2 May 2016 19:15:36 UTC+2, Michael Cloonan (AdWords API Team) 
>> wrote:
>>>
>>> Hello,
>>>
>>> Could everyone experiencing issues with slowness in their batch jobs 
>>> please provide me an example batch job that is having issues?
>>>
>>> Please provide both the customer ID and the batch job ID for the job.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, May 2, 2016 at 11:52:28 AM UTC-4, Hunter wrote:

 We are also experiencing this issue as of this morning. Our 
 BatchServiceJob jobs stay at 0% completed, and then time out. 

 Thanks,
 Hunter.

 On Monday, May 2, 2016 at 9:32:47 AM UTC-4, domenico@kaufda.de 
 wrote:
>
> Hello everyone,
> it is since last night we are experiencing many batch-jobs running 
> very slow (in some cases completing after 30 minutes) in other cases 
> hanging indefinitely.
> The problem is occurring also now.
>
> Can this problem be fixed as soon as possible?
>
> Thanks and regards
>
>
>

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Re: BatchJob v201603 very slow

[Stefano Fontana]

Hello Mike,

The logs I sent were for only 4 operations (you can grep by "Operations 
uploaded") so 28 minutes is a very long time IMHO.
Moreover the behaviour is not always consistent, as I mentioned earlier if 
I cancel the job and start a new one with the very same operations it takes 
only 10 seconds (90% of the times, but then I cancel and retry again). It's 
as if I was being served by a slow server from time to time.
I think the auto-retrying and rate-limit logic is great, but I think this 
issue should be investigated before v201509 is sunset.
If there's no such thing as a limping server maybe the scheduling logic 
could be reviewed, IMHO a job with few operations should be executed much 
faster than a job with thousands of operations but from what I see this is 
not the case oftentimes.

I am surprised that only few other people reported this issue, perhaps many 
are still using the older version. 
I also observed that there are days where the jobs are very slow (like 
today) and others where the jobs are only somewhat slow.




 

On Monday, May 2, 2016 at 7:25:12 PM UTC+2, Michael Cloonan (AdWords API 
Team) wrote:
>
> Hello,
>
> I grabbed one of the batch jobs out of your log and it only took 28 
> minutes to complete, which seems fairly reasonable to me. What threshold 
> would you consider that it is taking too long? The advantage of batch jobs 
> is not with the speed of execution but the fact that you can send many 
> operations at once and the API will automatically handle retrying and rate 
> limiting logic for you. If you are sending many operations, you should 
> expect that it may take a significant amount of time.
>
> Regards,
> Mike, AdWords API Team
>
> On Monday, May 2, 2016 at 11:55:37 AM UTC-4, Stefano Fontana wrote:
>>
>> Another detail:
>>
>> The jobs do complete ..sometimes even 1 hour later, which is not very 
>> useful.
>> As a temporary fix I'm cancelling the jobs that seem to take too long and 
>> re-submit them.
>> Once they are re-submitted they run within a few seconds.
>>
>>
>>
>>
>> On Monday, May 2, 2016 at 4:54:18 PM UTC+2, Stefano Fontana wrote:
>>>
>>> Hello Umesh, 
>>>
>>> The ClientTermsError appears in the log because suds it's also printing 
>>> the wsdl.
>>> I don't think that's the culprit for the extremely slow jobs. I double 
>>> check my account just to be sure.
>>> Moreover these jobs do terminate sometimes.
>>>
>>> Looking forward to solving this problem asap.
>>>
>>> S-
>>>
>>> On Monday, May 2, 2016 at 4:47:37 PM UTC+2, Umesh Dengale wrote:
>>>>
>>>> Hi Stefano,
>>>>
>>>> Thanks for attaching the BatchJobService log. I have gone through few 
>>>> errors in log file. There is a ClientTermsError 
>>>> <https://developers.google.com/adwords/api/docs/reference/v201603/BatchJobService.ClientTermsError#field>.
>>>>  
>>>> It describes that you have not agreed to the latest AdWords Terms & 
>>>> Conditions. You could login to your manager account (MCC) and click on 
>>>> a gear icon on top right corner. Please select *Account settings* --> 
>>>> *AdWords 
>>>> API Center *and you could see the terms and conditions.
>>>>
>>>> Regards,
>>>> Umesh, AdWords API Team.
>>>>
>>>

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Re: BatchJob v201603 very slow

[Stefano Fontana]

Another detail:

The jobs do complete ..sometimes even 1 hour later, which is not very 
useful.
As a temporary fix I'm cancelling the jobs that seem to take too long and 
re-submit them.
Once they are re-submitted they run within a few seconds.




On Monday, May 2, 2016 at 4:54:18 PM UTC+2, Stefano Fontana wrote:
>
> Hello Umesh, 
>
> The ClientTermsError appears in the log because suds it's also printing 
> the wsdl.
> I don't think that's the culprit for the extremely slow jobs. I double 
> check my account just to be sure.
> Moreover these jobs do terminate sometimes.
>
> Looking forward to solving this problem asap.
>
> S-
>
> On Monday, May 2, 2016 at 4:47:37 PM UTC+2, Umesh Dengale wrote:
>>
>> Hi Stefano,
>>
>> Thanks for attaching the BatchJobService log. I have gone through few 
>> errors in log file. There is a ClientTermsError 
>> <https://developers.google.com/adwords/api/docs/reference/v201603/BatchJobService.ClientTermsError#field>.
>>  
>> It describes that you have not agreed to the latest AdWords Terms & 
>> Conditions. You could login to your manager account (MCC) and click on 
>> a gear icon on top right corner. Please select *Account settings* --> 
>> *AdWords 
>> API Center *and you could see the terms and conditions.
>>
>> Regards,
>> Umesh, AdWords API Team.
>>
>

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Re: BatchJob v201603 very slow

[Stefano Fontana]

Hello Umesh, 

The ClientTermsError appears in the log because suds it's also printing the 
wsdl.
I don't think that's the culprit for the extremely slow jobs. I double 
check my account just to be sure.
Moreover these jobs do terminate sometimes.

Looking forward to solving this problem asap.

S-

On Monday, May 2, 2016 at 4:47:37 PM UTC+2, Umesh Dengale wrote:
>
> Hi Stefano,
>
> Thanks for attaching the BatchJobService log. I have gone through few 
> errors in log file. There is a ClientTermsError 
> .
>  
> It describes that you have not agreed to the latest AdWords Terms & 
> Conditions. You could login to your manager account (MCC) and click on 
> a gear icon on top right corner. Please select *Account settings* --> 
> *AdWords 
> API Center *and you could see the terms and conditions.
>
> Regards,
> Umesh, AdWords API Team.
>

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Re: batch-jobs taking too long or hanging indefinetely

[Stefano Fontana]

You could implement some logic that cancels the jobs and resubmit it if 0 
operations are executed after X seconds.
But yeah, hope this is solved asap by Google.


On Monday, May 2, 2016 at 4:00:16 PM UTC+2, domenico@kaufda.de wrote:
>
> Hi Stefano, thanks for the tips.
> At the moment we are doing the same by manually restarting the jobs.
> In general the problem is that we have many jobs running at any time in 
> the 24h (some of them are critical) so we cannot manually restart them all 
> every time.
>
> Hope the problem will be fixed soon on the AdWords platform side.
>
> On Monday, 2 May 2016 15:42:53 UTC+2, Stefano Fontana wrote:
>>
>> Hello, 
>>
>> I'm experiencing the same so after a while I cancel the job and retry 
>> which is working "fine" for now.
>> (Tip: just wait for the job's status to be "CANCELING" and not "CANCELED" 
>> because that also takes ages!).
>> Of course this is just a stopgap solution...waiting a couple of minutes 
>> for 2 operations to complete is very inefficient.
>>
>>
>>
>> On Monday, May 2, 2016 at 3:32:47 PM UTC+2, domenico@kaufda.de wrote:
>>>
>>> Hello everyone,
>>> it is since last night we are experiencing many batch-jobs running very 
>>> slow (in some cases completing after 30 minutes) in other cases hanging 
>>> indefinitely.
>>> The problem is occurring also now.
>>>
>>> Can this problem be fixed as soon as possible?
>>>
>>> Thanks and regards
>>>
>>>
>>>

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Re: batch-jobs taking too long or hanging indefinetely

[Stefano Fontana]

Hello, 

I'm experiencing the same so after a while I cancel the job and retry which 
is working "fine" for now.
(Tip: just wait for the job's status to be "CANCELING" and not "CANCELED" 
because that also takes ages!).
Of course this is just a stopgap solution...waiting a couple of minutes for 
2 operations to complete is very inefficient.



On Monday, May 2, 2016 at 3:32:47 PM UTC+2, domenico@kaufda.de wrote:
>
> Hello everyone,
> it is since last night we are experiencing many batch-jobs running very 
> slow (in some cases completing after 30 minutes) in other cases hanging 
> indefinitely.
> The problem is occurring also now.
>
> Can this problem be fixed as soon as possible?
>
> Thanks and regards
>
>
>

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Re: BatchJob v201603 very slow

[Stefano Fontana]

I've sent the logs privately, let me know what I can do.


On Tuesday, April 5, 2016 at 4:09:01 PM UTC+2, Yin Niu wrote:
>
> Hi Stefano, 
>
> Could please send your SOAP logs to us by *Reply privately to author*?
>
> Thanks,
> Yin, AdWords API Team. 
>
>

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BatchJob v201603 very slow

[Stefano Fontana]

Hello,

Same as 
in 
https://groups.google.com/forum/#!newtopic/adwords-api/adwords-api/1zv1-t0YZDY 
my batch job are sometimes extremely slow.

For 
example 
https://batch-job-download-prod-ebe9b43.storage.googleapis.com/109310708/38018871.results.xml?GoogleAccessId=926043054183-rbu1gkdushnqrfcf47gser4u8qse2...@developer.gserviceaccount.com=1462438137=O9pHimDZB%2Bn0HIGWG8mfz19UXiJXsIXgekPTsxVfO6wZRY0q1uH2gYpj65wEccvCOQPM4QvGQYXYM99UjqRfXCfYg2UhXcA9YZQ5oPgZQfsONTPWhpJZzQWiLtn58ZIU%2FKwKDCSYGGnO8iE6ws9wdePN165myYvvfklLM%2Fk5Tsj828Nm4rE%2F%2FnqjcRY0kVkxkOOBu9xjflFK%2BpjQEPxAp2bRbEFGIpFIt%2FYWS7mIgz%2BKIhv8AaDyDz8GJRGpvuVMGON2vUo8EblkAyHf8GlAT6Q2RsO%2BvialbbXS2170Q9%2FsFy3wgS6MVTFfWDVKgvas9GE7CtCfQ8l8l%2FJHIEH53Q%3D%3D

executed 2 operations and took more than 3 minutes to complete.
To me it also seems that this is happening more frequently compared to a 
couple of weeks ago.
The long waiting periods seem to be independent from the type of operations 
I am sending.
 
Is there anything I can do to avoid this behaviour?
Will the service be stabilised in the future?

Cheers,
   Stefano-

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Attaching a non existing boomuserlist::xxx to an AdGroup

[Stefano Fontana]

Hello,

I'm trying to add an audience to an AdGroup.
I see that it's possible to add an non existing audience with the following 
operation:


operation = {'operator': 'ADD',
  'operand':{ 
'xsi_type': 'BiddableAdGroupCriterion', 'adGroupId': 24076441286, 
'criterionUse': 'BIDDABLE',
'criterion': {'xsi_type': 'CriterionUserList', 'userListId': 123 }
  }
}
ad_group_criterion_service.mutate([operation])

On the interface I can see the audience is added to the AdGroup but I 
cannot see it on the 'Audience lists' in the shared library.

How come I can add a non existing audience and what does this list mean 
exactly?
I read the other posts about boomuserlist but I couldn't find a thorough 
answer.

Cheers,
   Stefano-

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Re: Issues with ManagedCustomerService, field CanManageClients

[Stefano Fontana]

Same here both with 201502 and 201506!!

On Thursday, September 3, 2015 at 3:50:52 PM UTC+2, Gabriel Abadi wrote:
>
> We are making a request to the managedcustomerservice like this:
>
> http://schemas.xmlsoap.org/soap/envelope/; xmlns:xsd="
> http://www.w3.org/2001/XMLSchema; xmlns:xsi="
> http://www.w3.org/2001/XMLSchema-instance;>
> 
> https://adwords.google.com/api/adwords/mcm/v201502; 
> soapenv:mustUnderstand="0">
> https://adwords.google.com/api/adwords/cm/v201502
> ">9552954083
> https://adwords.google.com/api/adwords/cm/v201502
> ">bR7XEJtfuy9ilgyFprFFCw
> https://adwords.google.com/api/adwords/cm/v201502;>despegar-bidding 
> (AwApi-Java, AdWords-Axis/2.1.0, Common-Java/2.1.0, Axis/1.4, 
> Java/1.8.0_45, maven)
> https://adwords.google.com/api/adwords/cm/v201502
> ">false
> https://adwords.google.com/api/adwords/cm/v201502
> ">true
> 
> 
> 
> https://adwords.google.com/api/adwords/mcm/v201502;>
> 
> https://adwords.google.com/api/adwords/cm/v201502;>CustomerId
> https://adwords.google.com/api/adwords/cm/v201502;>Name
> https://adwords.google.com/api/adwords/cm/v201502
> ">CanManageClients
> 
> 
> 
> 
>
> But in the response we are only having the CustomerId and Name. The 
> CanManageClients is missing.
>

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